Have a real issue with Comcast not sure which step to take next

[Legendary]

They are required to have a recording of your entire signup phone call. Make them give it to you.

Don't know what the next move is from there but I know they're recording the call.

 

[RadiclDreamer]

It's only $100 so just get over it.

If you didn't get names ahead of time it's going to be so much more work now.

$100 is $100. They made the ad, they made the promo, they need to pay up.

 

[rudeguy]

They are required to have a recording of your entire signup phone call. Make them give it to you.

Don't know what the next move is from there but I know they're recording the call.

And how do you know this?

 

[guyver01]

And how do you know this?

He doesnt. cuz they're not.

The announcement states "Your call MAY BE RECORDED for Quality Assurance"

as someone who used to work for Comcast, i can guarantee you.. not every call is recorded.

 

[rudeguy]

He doesnt. cuz they're not.

The announcement states "Your call MAY BE RECORDED for Quality Assurance"

as someone who used to work for Comcast, i can guarantee you.. not every call is recorded.

I wanted to mess with him......

<~~~~~~~cable company call center worker drone

 

[Ionizer86]

Did you do the initial signup through a site such as Comcastoffers.com or Broadbandoffers.com? These are 3rd party sites, and they are not affiliated with Comcast.

If so, you needed to download the rebate forms from them, and follow their instructions as to when to do the rebate, what to include, etc. If you have any problems, you should have gotten their # and called them. Comcast customer service won't know anything about the rebate - they might not even have heard of this 3rd party Comcastoffers or Broadbandoffers.

 

[BTA]

Here's a tip, comcast doesnt give a crap about you. If you wan't to "get them" then drop their service.

Also, just be thankful their service is good for you, cause it's complete shit for most people...to go along with their customer service.

 

[archcommus]

Did you do the initial signup through a site such as Comcastoffers.com or Broadbandoffers.com? These are 3rd party sites, and they are not affiliated with Comcast.

If so, you needed to download the rebate forms from them, and follow their instructions as to when to do the rebate, what to include, etc. If you have any problems, you should have gotten their # and called them. Comcast customer service won't know anything about the rebate - they might not even have heard of this 3rd party Comcastoffers or Broadbandoffers.

No, I got this offer by calling Comcast directly and speaking with a rep. No rebate form was ever mentioned, even after asking about the process repeatedly. I don't believe Comcast is trying to screw me or anything, they are just completely incompetent.

Here's a tip, comcast doesnt give a crap about you. If you wan't to "get them" then drop their service.

Also, just be thankful their service is good for you, cause it's complete shit for most people...to go along with their customer service.

How so? Outages?

 

[rudeguy]

did you check here:
http://www.checkmyrebate.com/comcast/faq.asp

 

[archcommus]

did you check here:
http://www.checkmyrebate.com/comcast/faq.asp

Yeah... thanks. It wasn't listed there.

I'm going to call back tomorrow and ask to speak to someone above the first person I talk to. Explain why it would be stupid of me to make this up just for my own gain. Blame reps who did not explain the mail-in offer to me. And then maybe threaten to drop my service. Probably won't work, but I'll do it anyway!