has anyone rma'ed an amd cpu before?

[spanky]

i think i have an xp2000+ that is dying. what is the rma procedure like with amd? i bought this cpu from another AT'er from FS/FT. it was retail, but i did not keep the retail packaging. will amd ask for that stuff when i try to rma my cpu? i did not try overclocking or any funny stuff, and i have been using the retail amd hsf since day one. when i did install the cpu tho, i did notice there was a chip on the core. would that pose a problem in the rma procedure?

 

[ChampionAtTufshop]

i believe they only look for the retail heatsink, make sure you dont toss it

if there is a chip, it may elongate the process, possibly warrant a dismissal of your rma request as its physically damaged...
try it anyways, the worst they can do is deny you lol

 

[Jeff7181]

They'll probably tell you if it was chipped when you got it, you should have returned it then.

 

[spanky]

well... the chip isn't huge... but i guess if u do go looking for it.. u will see it. but thats kinda odd tho... becuz isn't it pretty common for the core to chip (especially when removing the hsf)? well... got nothing to lose and a new cpu to gain

 

[Jeff7181]

No... it's very uncommon to break a core when installing or removing a heatsink the right way. If you do anything incorrectly you're likely to break something or ruin something.

 

[spanky]

Originally posted by: Jeff7181
No... it's very uncommon to break a core when installing or removing a heatsink the right way. If you do anything incorrectly you're likely to break something or ruin something.

r u accusing me of CPU murder?! click here

 

[Falloutboy]

r u accusing me of CPU murder?! click here

No just attempted murder it not dead yet

 

[maninthebox]

I had to RMA an Athlon XP 1600+ a few months ago. I called and they asked for the serial # that is listed on the retail fan. Then they took all of the rest of my info and gave me a fax # that I had to fax my invoice/receipt to. The next day they e-mailed me the RMA # and address to ship CPU to. Then I had to wait until I got an e-mail stating that they had inspected the CPU and my RMA was approved. Overall it was probably one of the worst RMA processes that I have gone through, but on the bright side they send me an XP 1800+ instead of another 1600+.

 

[spanky]

dayam!!!! i dun have an invoice

 

[mamisano]

Originally posted by: spankyOO7
dayam!!!! i dun have an invoice

I had the same problem and simply made one up in MS Excel.

 

[pillage2001]

Originally posted by: mamisano

Originally posted by: spankyOO7
dayam!!!! i dun have an invoice

I had the same problem and simply made one up in MS Excel.

My housemate had one CPU died on him because he removed the HSF to clean and put it on. Next thing you know, the chip is dead. No facial damages, no burnt marks. :Q scarry.

 

[ChampionAtTufshop]

Originally posted by: mamisano

Originally posted by: spankyOO7
dayam!!!! i dun have an invoice

I had the same problem and simply made one up in MS Excel.

exactly, improvise

how do you know the cpu is dying?

i say go for it, its not like you can lose anything (as stated above)

 

[pspada]

OEM chips, usually tough luck. At best a 90 day, mostly 30 or even 15 day warrenty on them. The boxed product - just call 'em up, they will replace it for 3 years from manufacturer. Now if you shipped back the old chip, and it appears to have been attached by a buzz saw, I don't know if they'd cover that. But any normal failure, they will honor the warrenty.

I've been using and selling AMD chips for years. Had one OEM die on my after about year, never had another chip go bad, ever - and I've installed several thousand, all boxed product. Once the fan on the heatsink on one failed, they overnighted another to me, all I had to do was read the serial number.