Has anyone RMA'd a video card bought off a forum?

[Schwan]

I bought an X800 PCI-E off the forsale/trade forum here on AT from an established trader. It was not cheap. The card was pulled from his pre-built Dell system.

Everything was fine, then after 2 days I had major issues with the card. It needs an RMA.

I tried to go through the RMA form on Ati's site, but it didn't recognize the #'s off the card and said that if the card was in a pre-built system to go through that company. This would mean Dell. I'm on Dell's site and it looks like I need the # off the back of the computer to get any type of help.

So what do I do here? I really don't know.

Has anyone had something similar happen?

I did contact the seller and he will help if needed. I would rather RMA it myself if possible so there is no middle man.

 

[V00D00]

So get the # of the back of that dude's system.

I don't see anything else you can do... unless you want to get into not-so-legal kinds of things.

 

[sswingle]

You have to contact the seller for help. Warranties are always void when you sell something to someone else. You need his service tag number at the very least.

 

[Gunbuster]

I would try to return it to the dude. His name and address is tied to the dell service tag.

 

[Schwan]

So would Dell let us return just the video card or would the whole computer have to be mailed in?