aCeale's link to the Dell FTP site DOES WORK!!!!
My father-in-law has a 2 year old Dell pc, and last week the hard drive decided to die....at least thats what I thought, as the PC refused to see the drive, and it was making the "clicking" noise.
The drive is a Hitachi DeskStar 120GB unit, which I believe is a 180GXB (???). I called the Dell technical support to see if the box was under warranty but it wasn't. I explained what was happening, and even explained that it still happened with no data cable connected, just power. The techie told me to try pluging it into the IDE cable which the CD-ROM was using, incase it was a faulty cable. He obviously didn't understand my diagnosis, and couldn't have cared less about the loss of data (although to be fair, the data isn't their problem).
At first I thought the drive wasn't spinning up and possibly a head crash. He was upset at loosing his data (as surprise surprise, no backup!). I decided to open the drive (out of curiosity, as we were convinced the drive was dead). I found the drive was spinning up freely, and the heads were just constantly moving across the platters, in and out etc.
This confirmed no head crash, and so (although I'd just opened it up, which is a NO NO) the data might be recoverable.
I then proceeded to search the web and luckily came across this forum, and then this thread (BTW, my internet search in Google was "deskstar clicking"). As it was now about 2am I figured I might as well have a go, so I changed the jumper setting to no autospin and downloaded the file from the Dell FTP site (why didn't the Dell techie know about this!!!). I made the bootable floppy and connected the faulty drive and booted from the floppy.
It appeared to load the Hitachi diag software, but after about 5 seconds returned to a dos prompt.
I reset the jumpers to master and tried booting....success! The drive booted. It made a few clicks, then a scraping sound (which I thought was a crash) but it booted.
I shut it down and connected my main drive as master, and reset the faulty one to slave.
I have now managed to copy all the data off the drive and have ordered a new seagate to go in the Dell box - apart from me opening the drive up, I wouldn't trust it any more.
Incidentally, before I found this thread I contacted a DR company...they quoted GBP 490 to recover the data, which is not far of USD 1000.
Hope this gives others confidence.
Kev