Hard drive issues

Aug 29, 2004
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A while ago (not exactly sure when) I noticed that my mouse pointer would "stick" for a split second about once every second. It was accompanied by my hard drive activity led lighting up (as well as activity sounds from my hardrive). It didn't happen all the time... only after a lot of hard drive activity. Something similar would happen in games (Call of Duty) where for the first couple of minutes after loading the map, the sound and video stuttered (at the same frequency as the mouse "sticking" while web browsing) while at the same time the hard drive led was pulsing. Some time after I noticed this, was rearranging the components in my case because I had bought a quieter HS/fan for my CPU, a quiter fan for my PSU, and some quiter case fans as well. I oringinally had my primary HD (20GB Maxtor) on my primary IDE channel and a secondary HD (4.3GB Maxtor) and Pioneer DVD-ROM on my secondary IDE channel. I rearranged everything so that I had both hard drives on my secondary IDE channel (secondary connector is closer to hard drives) and the Pioneer as well as an added CD-RW drive on the primary channel. I also configured my HDs and optical drives to use cable select to determine master and slave. Finally, I added a front intake case fan and placed the 2 harddrives further apart (as opposed to on top of each other) so that I could increase the surface area between the drives for air flow. I booted up and immediately noticed that my boot time was much faster... down to 30 seconds from 2+ mintues. In the past, during bootup, there would be long periods (several seconds at a time) when the HD activity LED would light up but I would hear no sounds coming from the drive. After my rearrangement, the HD seemed to be churning away the entire time through bootup without pauses. After booting up, I noticed that I no longer had the mouse "sticking" problem while browsing (although the HD activity LED would still pulse) and my games were stutter free again (map load times were faster too). I installed the DOOM 3 demo and played through it and didn't have any problems. Problem solved!

Unfortunately....

A few weeks later, I noticed that I was having the mouse issues again and bootup times were longer. I tried to play the DOOM 3 demo but lo and behold, I get sound stuttering and skipping accompanied by HD activity LED lighting up. Both my wife and I use the same computer but she claims that she had not installed any progams and made any downloads. I thought maybe that I had a spyware/virus problem so I installed AVG anti-virus and spybot. I DID have a quite a bit of spyware as well as the Klez worm and some other viruses (I guess i'm not invincible behind my hardware router/firewall!). After cleaning up these problems, my machine seems a little better but boot times are even longer (maybe because of anti-virus software?) and I still have the same stuttering problem with the DOOM 3 demo (although mouse "sticking" is reduced but not eliminated). After some googling, I discovered that some of my symptoms seemed to be consistent with HD failure. It seems that hard drive are self-repairing to a degree and won't indicate errors even if they have to read a sector multiple times before getting good data. The symptoms for such "soft" failures are mouse pointer sticking, and HD activity LED without sound (among other things),

http://users.iafrica.com/c/cq/cquirke/baddata.htm

So now I think there is something wrong with my HD (its 5 years old). However, scandisk says I am fine. Also, a surface scan and burn-in test using Maxtor's powermax HD diagnostic utility both pass with flying colors. Also, S.M.A.R.T. reports Ok for each of the various tests/parameters on the HD. I need help! Is there any way to diagnose a failing harddrive that has performance problems but has not yet had a "hard" failure? How do I know if it is being forced to make multiple attempts at accessing sectors? Is it possible that my problem has nothing to do with the HD?
 

komorus

Junior Member
Oct 12, 2004
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Now I can't read the whole post because of an eye problem I have, but I will let you know of a similar experience I had.

My computer pointer would also stick. As would the HD led come on. What Ifound it to be was my mouse wire was crapping out, the mouse would lose connection. But instantly regain conenction, the HD led was XP recognizing and installing the new mouse. Hope this helps.
 
Aug 29, 2004
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Interesting....

However, I think that this must be HD related because the problem only starts after there has been a lot of swapping and/or HD activity. There is also the issue of increased boot times....
 
Aug 29, 2004
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All of the HD S.M.A.R.T. parameters are well above the failure thresholds. However, I think I have a better idea what the problems are.

1) I ran the Microsoft's bootvis tool in order to profile my bootup. It turns out that a large amount of time (minutes) was being spent prefetching from c:\windows\prefetch. I disabled prefetching and my boot time decreased by a lot.
2) Boot still takes ~ 2 minutes or more from power on to desktop (have to login first) so I ran bootvis again. Bootvis is telling me that a full 2 minutes are being burned on "Logon+Services". Still don't know what to do about this, I have MANY services running and I'm not sure which are essential and which are not.

I think it may be the case that I'm having a lot of paging file access. I'm not sure what has changed on my sytem to cause this. When running the DOOM 3 demo, after I load a map, the game is unplayable for about 5 minutes after which paging stops (hard drive activity light stops pulsing) and the game starts stuttering. I'm reaching the end of my wits! Windows XP does too much "intelligent" management in the background (ie. prefetching during boot)! I have 512MB of memory installed, so I don't think I should be having paging file problems. What else could be going on?
 

Futurecomm

Junior Member
Oct 12, 2004
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First, goto www.download.com and download both Ad-Aware SE Personal Edition 1.05 [http://www.download.com/Ad-Awa...-10319876.html?tag=pop], and then Spybot - Search and Destroy 1.3 [http://www.download.com/Ad-Awa...-10319876.html?tag=pop]. Before running either application, make sure to run the update service builtin to both app's to download the latest files [just like you would anti-virus programs] and then run each individually. You need both app's becuase one app will find things the other does not and vice versa.

Good Luck,
Futurecomm
 
Aug 29, 2004
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I have already installed an ran spybot (it found a lot of stuff), but I have not yet tried ad-aware. I'll see what happens....
 
Aug 29, 2004
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No luck. Ad-Aware detected and removed 100 objects. A lot of them looked like cookies. I was hoping that would improve things, but alas, bootup is still slow and DOOM 3 still stutters. Could there be some other problem with the Disk I/O system that wouldn't show up in the S.M.A.R.T. report? This is very frustrating! At this point, I'm pretty confident that fresh install of XP would improve things but that doesn't help me understand what is going on with my system now (especially considering that I have removed all sypyware and viruses that I could detect).
 

Fern

Elite Member
Sep 30, 2003
26,907
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Originally posted by: thomase
No luck. Ad-Aware detected and removed 100 objects. A lot of them looked like cookies. I was hoping that would improve things, but alas, bootup is still slow and DOOM 3 still stutters. Could there be some other problem with the Disk I/O system that wouldn't show up in the S.M.A.R.T. report? This is very frustrating! At this point, I'm pretty confident that fresh install of XP would improve things but that doesn't help me understand what is going on with my system now (especially considering that I have removed all sypyware and viruses that I could detect).

Go HERE and d/l a free HD/disk benching proggie to confirm/deny its running properly.

Fern
 
Aug 29, 2004
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Got it!!!!!!!!!!!!!!!

Somehow, my primary hard drive was in PIO mode instead of Ultra DMA. I don't understand how this could just spontaneously change, but it appears that it did. Removing the controller device and rebooting allowed it to redetect and set up for Ultra DMA. This is messed up!!!! I am happy.... but also frustrated that something like this could happen.

P.S. When I ran anti-virus software, I was infected by a couple of things including the Klez worm. Is it possible that a virus might have changed the setting just to f*** with me and cause mischief?