Hagbard

[AntecCSR]

Have you received any e-mail from our tech support yet? Can you e-mail me what you sent and to what address you sent it to? My e-mail is dtaue@antec-inc.com. I'll see if I can track down why you didn't get a response.

AntecCSR

 

[hagbard]

My email is on its way.

 

[AntecCSR]

Ok, got the e-mail, let me see what I can find out for you.

AntecCSR

 

[hagbard]

Any idea when I should be hearing something back?

...hag

 

[hagbard]

Okay...I guess I can assume the answer is "never"? Why did you ask then?

...hag

 

[hagbard]

Got an email from one of your tech support people this afternoon, only asking if there was a problem (that is, they didn't answer any of my previous emails). This is my reply:

----- Original Message -----
From: &quot;Alex Pinon&quot; <apinon@antec-inc.com>
To: <hagbard72@hotmail.com>
Sent: Thursday, January 11, 2001 3:20 PM
Subject: Tech Support

> Hagbard,
>
> Is there anything I can help you with? Thank you for contacting
> Antec.
> Alex Pinon, Tech Support
>

[These are my attempts to get an answer to suspect readings on my power supply over the past month]:


*****SENT Dec. 12/00, subject &quot;One more Try&quot;:

I have the 303x power supply. Is it &quot;normal&quot; for the power readings on
the -12 lead to be -11.18, and the +12 to be +11.37.

....(real name deleted)

******SENT Dec 19/00, subject &quot;Phone Doesn't work from Canada?&quot;:

Hi, I've tried to get info regarding the negative line readings on my 303x. Now, for the past few days, I've had two monitoring programs (Asus Probe and Motherboard Monitor 5) go nuts indicating power problems through all leads.

This is the MBM5 report:

----------------------------------------------------------------------------
-----------+
| 19/12/2000 | 1:36:20 PM | Alarm for -5.00, it has reached 0.00 Volt. and
this is on/past the value of 10% which you set as alarm value.
|
+------------+------------+-------------------------------------------------
----------------------------------------------------------------------------
---------------------------+
| 19/12/2000 | 1:36:15 PM | Alarm for -12.00, it has reached 0.00 Volt. and
this is on/past the value of 10% which you set as alarm value.
|
+------------+------------+-------------------------------------------------
----------------------------------------------------------------------------
---------------------------+
| 19/12/2000 | 1:36:10 PM | Alarm for +3.3, it has reached 0.00 Volt. and
this is on/past the value of 8% which you set as alarm value.
|
+------------

I don't know if its the power supply or the Asus CUSL2-c motherboard. Here are the readings I'm currently getting:


+-------------------------------------------------------------------------+
|Total number of readouts: 774 CPU Speed: 656 MHz |
|Running from: 19/12/2000 2:15:12 PM till: 19/12/2000 3:21:02 PM |
+-----------------------------+----------+----------+----------+----------+
|Sensor | Current | Low | High | Average |
+-----------------------------+----------+----------+----------+----------+
|Sensor 1 | 22° C | 22° C | 23° C | 22° C |
|Sensor 2 | 34° C | 33° C | 41° C | 34° C |
|Core 0 | 1.68 V | 1.65 V | 1.68 V | 1.68 V |
|Core 1 | 1.68 V | 1.65 V | 1.68 V | 1.68 V |
|+3.3 | 3.46 V | 3.46 V | 3.46 V | 3.46 V |
|+5.00 | 4.97 V | 4.97 V | 4.97 V | 4.97 V |
|+12.00 | 11.37 V | 11.37 V | 11.37 V | 11.37 V |
|-12.00 | -11.18 V | -11.18 V | -11.18 V | -11.18 V |
|-5.00 | -4.98 V | -4.95 V | -4.98 V | -4.97 V |
|Fan 1 | 5113 RPM | 5113 RPM | 5192 RPM | 5113 RPM |
|Fan 2 | 0 RPM | 0 RPM | 0 RPM | 0 RPM |
|Fan 3 | 3068 RPM | 3068 RPM | 3125 RPM | 3073 RPM |
+-----------------------------+----------+----------+----------+----------+

I will need to return the supply to my reseller if I don't hear anything
back before the end of the thirty day period.

Thanks.

(name deleted)


*****SENT Dec 19/00 to Customer Support &quot;Getting Answers&quot;:

I've contacted online tech support twice over the past two weeks and haven't received any reply. Today I'm making another attempt, as two motherboard monitoring programs have gone heywire reporting dead leads. I can't call the 800 number as it doesn't appear to work from Canada.

(name deleted)

********Today (January 11/01)

I've made numerous attempts to get support on this power supply and have received zero replies. It is now too late to return it to my supplier, and I'm not prepared to go through the hassle of sending it across the boarder. If it craps out at this point, it goes into the trash. I've not too pleased to go through this much to get an simple answer.

(name deleted)

 

[hagbard]

I can't believe you guys. His reply says that my power supply is obviously not stable and tells me to call for an RMA. I just told him in my last message that I'm not going through the hassle of cross-border shipping. Now, why didn't someone tell me that a month ago, when I could have simply returned it to my dealer?

...hag

 

[hagbard]

Two weeks ago, I get a call from the head of Antec's tech support saying they're going to ship out a free new replacement for my defective 300watt supply. He leaves a message on my machine telling me to send my address, which I do, and they'll send tracking info. Nothing. No tracking info, no power supply. They don't provide tech support, and they don't keep their word. Dishonest. Avoid.

...hag