I agree, they stuck it to ya. Unless otherwise advertised somewhere in the resturant, gratuity should not have been included for that small a group. I agree with everyone else; next time it happens, ask it be taken off as it's you who decides tips, not the resturant. Hell, you don't even know how much of it actually makes it back to the server and how much is skimmed by the resturant as a "fee".
As for bad service, I haven't had much. Only one time in recent years I left a sub par tip, and that was mostly at the behest of my table mate. However, there was one time I left no tip. Me and three friends went to a Pizza Hut around Columbia, TN. We caught the end of the dinner hour, ordered the usual drinks and a pair of x-large pizzas. During the next hour and a half or so we proceed to talk and have a good time, and the resturant clears out. So it's just us at our tables and the serving staff at the booth, not really crowded. Anyway, they proceed to ignore us. Pizza Hut is one of those resturants that's always good for getting drink refills whenever you need them. But, when we had to resort to glaring at the waitresses, waving empty glasses, and finally getting the drinks our own damn selves, well, that's a lapse in service to say the least. Universal consensus around the table was "Well, there goes their tip." When we were ready to leave, we had to actually go over to their table and tell them we were done. Thankfully I've never had reason to go back to that part of the country.
-- Jack
I either want less corruption, or more chance to participate in it.
-- Oscar Wilde