LOL at newegg, they have the longest list of contingent return/exchange policies I've ever seen. It's so convoluted that some of their policies are contradictory, and customer service will default on the worst possible...
I bought bulk around 5k of parts for a new comp, and several parts were defective...customer service wouldn't even let me the option of returning them, telling me to "contact the manufacturer" instead, and then ran in circles when I cited their own return policies! This is illegal from the U.S. Federal Reserve EFT laws. Thank god for credit card companies. Charged newegg back for several hundred and then they shut down my newegg account in return LOL...having trouble with following the law...funnier thing, Newegg rep emailed me telling me he was working on RMA, will credit me...then he stops responding to my emails mysteriously when I ask for an update.
They did this to me when I was 14, too, I built a new comp from them and they told me to contact the manufacturer for bad RAM when I asked for RMA...I sent it back anyway, they wouldn't credit my account; took the RAM and took my money too. I didn't know my rights back then so I chalked it up to a loss; my parents were immigrants and superstitious of the internet so they scolded me for buying online.
Sorry newegg, I'm a little older and know how to read laws and protect my rights...
I've spent probably 15K+ at newegg for years...Thanks guys.
whatever, Amazon is still #1; they pay return shipping and take things back with no drama or running me ragged...
you know what's funny, I read newegg testimonials about how great newegg is and how they went out of their way to help you...if you only knew...the stuff newegg "does" for you is minimal compliance to EFT laws...you think they are being nice to you when it's something they are LEGALLY BOUND or face chargeback fines...so many Americans don't know their rights.