Got Star Wars Trilogy, and DVD came damaged...

[Parn]

I got the DVD set, and was going to watch the bonus features. The disc looks a little damaged, and when I put it into my dvd player, it can't read the DVD....

So, naturally I feel like crap and want it replaced, but if I do it through Amazon, I'll have to return and get it exchanged... (which will cost me shipping). Who do I contact to have the disc replaced?

 

[KLin]

probably through whoever distributed the DVD's (probably lucasfilms).


EDIT: NVM, 20th Century FOX home entertainment is the distributor.

 

[NikPreviousAcct]

Duh, the retailer you got it from? Bitch and insist that you not pay anything beyond the cost you've already paid.

/me slaps forehead

 

[0roo0roo]

if it came damaged and u just got it... amazon will send u a free return mailer.

 

[Kelvrick]

just go to walmart.

 

[Blayze]

I bought my set from Walmart and the A New Hope DVD skipped. I just took it back and exchanged it.

I would return it.

 

[ShotgunSteven]

Originally posted by: Parn
I got the DVD set, and was going to watch the bonus features. The disc looks a little damaged, and when I put it into my dvd player, it can't read the DVD....

So, naturally I feel like crap and want it replaced, but if I do it through Amazon, I'll have to return and get it exchanged... (which will cost me shipping). Who do I contact to have the disc replaced?

If it was damaged to begin with and you're exchanging, Amazon will let you print out a postage paid return label for the exchange.

 

[bockchow]

i can't think of any online retailer that would make you pay for shipping when they send you a defective product

 

[yhelothar]

Originally posted by: bockchow
i can't think of any online retailer that would make you pay for shipping when they send you a defective product

newegg

 

[simms]

Originally posted by: virtualgames0

Originally posted by: bockchow
i can't think of any online retailer that would make you pay for shipping when they send you a defective product

newegg

bwahahahah

 

[kreb]

Originally posted by: Parn
I got the DVD set, and was going to watch the bonus features. The disc looks a little damaged, and when I put it into my dvd player, it can't read the DVD....

So, naturally I feel like crap and want it replaced, but if I do it through Amazon, I'll have to return and get it exchanged... (which will cost me shipping). Who do I contact to have the disc replaced?

Email Amazon..They'll send you a label for you to print and send for a return/exchange. No hassle and no shipping charge. I thought this was common knowledge???

 

[Parn]

Originally posted by: kreb

Email Amazon..They'll send you a label for you to print and send for a return/exchange. No hassle and no shipping charge. I thought this was common knowledge???

This is the first time I've received a defective product through Amazon... so no... I didn't know haha.

I love the newegg comment too. Thanks for the laugh. :laugh: