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Got screwed by Sprint .. Can I file a complaint with BBB

G

gluck

Senior member
I had signed up for 1 yr contract in Dec'02. But I was supposed to travel out of the country so switched over to a vacation plan. I came back and started my service again. I could get the same plan as they were offering it only in the holidays, so I got a $35- 300 min plan as my contract was ending in Dec. Today surprisingly I came to know that my contract was extended till Oct'04 because they put me under a new contract the day I switched back from my vacation plan. So now I have to stick with sprint for one more yr. Fought with the Sup. but nothing could happend. 🙁

He just offered me a $30 - 300 anytime plan with night & weekends starting at 8 p.m. Hope the additional corporate discount will make it better. !!
:frown:
 
THat sucks that they extended your contract... but you got a pretty good deal with the night and weekend minutes!
 
Originally posted by: gluck
I had signed up for 1 yr contract in Dec'02. But I was supposed to travel out of the country so switched over to a vacation plan. I came back and started my service again. I could get the same plan as they were offering it only in the holidays, so I got a $35- 300 min plan as my contract was ending in Dec. Today surprisingly I came to know that my contract was extended till Oct'04 because they put me under a new contract the day I switched back from my vacation plan. So now I have to stick with sprint for one more yr. Fought with the Sup. but nothing could happend. 🙁

He just offered me a $30 - 300 anytime plan with night & weekends starting at 8 p.m. Hope the additional corporate discount will make it better. !!
:frown:
Click to expand...

Haha they just screwed you over again. Sprint has just started advertising revised night/weekend hours starting at 7PM. 🙂

Still, I'm happy with Verizon. They aren't staffed by mongoloids.
 
That sucks, but almost all cell phone companies renew your agreement when you upgrade to a different and/or better plan.
 
I wan't to kill them. But the deal makes me fine... Not a bad deal after all...
300 anytime + unlimited night & weekends @8.pm - vision - corporate disc = $27.XX out of the door
 
Originally posted by: amnesiac
Haha they just screwed you over again. Sprint has just started advertising revised night/weekend hours starting at 7PM. 🙂
Click to expand...
For existing customers, you have to pay an extra fee per month for 7pm.

<-- can't wait to switch to Verizon regardless come 12/24. I'll lose my Sprint free wireless web and 8pm nighttime minutes, but being able to receive calls from everywhere is kind of a bonus with Verizon.
 
That's the goal of any phone company... to screw as many of it's customers as possible without leaving them so mad that they switch to a different company. Give them credit for finding that happy medium where they get to screw you, and you always come back for more.
 
" but being able to receive calls from everywhere is kind of a bonus with Verizon."

you can't receive calls from every where or what with sprint ???
 
File a complaint with the BBB, they screwed me over and then i started receiving calls from sprint to resolve the matter. I got a pretty good deal because i'm sharing the plan w/ my sister.
 
Originally posted by: gluck
" but being able to receive calls from everywhere is kind of a bonus with Verizon."

you can't receive calls from every where or what with sprint ???
Click to expand...
Put it this way... I just switched my fiancee's phone from Sprint to Verizon. Her phone gets 3 bars everywhere in the house. Mine - 1 bar if I'm lucky in certain places, and none in my home office (kinda important). And I have a Sanyo phone that supposedly gets the best Sprint reception. Other than the reception, I'd stick with them because of all the discounts, etc... but it's simply not worth it if I can't even use it from here.
 
Originally posted by: rh71
Originally posted by: gluck
" but being able to receive calls from everywhere is kind of a bonus with Verizon."

you can't receive calls from every where or what with sprint ???
Click to expand...
Put it this way... I just switched my fiancee's phone from Sprint to Verizon. Her phone gets 3 bars everywhere in the house. Mine - 1 bar if I'm lucky in certain places, and none in my home office (kinda important). And I have a Sanyo phone that supposedly gets the best Sprint reception. Other than the reception, I'd stick with them because of all the discounts, etc... but it's simply not worth it if I can't even use it from here.
Click to expand...

Just want to point out service/reception is very location specific. I have no problem with Sprint in Austin, TX.
 
I don't see what the problem is, you agreed to the terms, got screwed by the fine print, and now it's their fault?
 
I just activated the phone by calling their customer service number. They never told me that I was getting into another contract.
 
Originally posted by: gluck
I just activated the phone by calling their customer service number. They never told me that I was getting into another contract.
Click to expand...

Just because they didn't tell you doesn't mean it's ok to file a complaint. You should have read the fine print of the contract. Switching plans automatically signs you up for a 1 year service agreement.
 
Originally posted by: gluck
so bottom line is "I got screwed"
Click to expand...

You screwed yourself. If you run a red light and get pulled over by a cop you can't tell him that nobody told you that you had to stop at a red light. Stop trying to blame other people for your misfortunes. Sprint has it BOLD and CLEAR in their user agreement that anytime you switch plans you agree to a one year PCS Advantage Agreement plan. Read more carefully next time.
 
so bottom line is "I got screwed"
Click to expand...

Like I said earlier, almost all companies do this. They didn't screw you over, you screwed yourself over by not reading the obligations that come with the plan.
 
Originally posted by: amnesiac
Originally posted by: gluck
I had signed up for 1 yr contract in Dec'02. But I was supposed to travel out of the country so switched over to a vacation plan. I came back and started my service again. I could get the same plan as they were offering it only in the holidays, so I got a $35- 300 min plan as my contract was ending in Dec. Today surprisingly I came to know that my contract was extended till Oct'04 because they put me under a new contract the day I switched back from my vacation plan. So now I have to stick with sprint for one more yr. Fought with the Sup. but nothing could happend. 🙁

He just offered me a $30 - 300 anytime plan with night & weekends starting at 8 p.m. Hope the additional corporate discount will make it better. !!
:frown:
Click to expand...

Haha they just screwed you over again. Sprint has just started advertising revised night/weekend hours starting at 7PM. 🙂

Still, I'm happy with Verizon. They aren't staffed by mongoloids.
Click to expand...

Uh. Where did you get THAT idea? Verizon employee == mongoloid. Verizon lineman != mongoloid.

Verizon's offices put me on a CO waaay out of the way. Verizon's linemen tell me that my CO is right down the street. Sure this may not seem like a big deal - but, uh, where's my friggin 3/3mbit SDSL? I'm in range - unless you ask Verizon's office.
 
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