Got a CSR fired today from my office :(

[daweeze02]

Well me and another guy are the 2 network admins for our callcenter and we have a QA team who monitors all of our calls. When someone logs in to the computer and answer's a call it is tagged with there unique ID. Well some calls were getting crossed and we were not sure why until I went to the guys comp and saw he was logged in with someone elses computer login. Now the owner and my boss are firing the guy and sending a huge memo to the whole dept. Because the QA team cannot find the calls for people when they do this and then they come to me telling me the phones are recording wrong, and we both spend time trying to fix something that is not broken. Feel free to add any stories of your own.

BTW we never caught this before because the person would ge gone for the day by the time I ever found out the calls were getting crossed. And then the QA team wouldnt monitor that person for another week and so on. Plus we have about 300 employees.

 

[TitanDiddly]

Good job.

 

[FoBoT]

:thumbsup:

people using others credentials is a pet peeve

 

[daweeze02]

Anyone know the option in group policy to only allow one login per account?

 

[zoiks]

umm.. Did they ask him why he was logged on with someone elses credentials.

 

[tranceport]

he's a hacker!

 

[daweeze02]

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

 

[HN]

you did your job. you can't be responsible for everyone's well being. good job :thumbsup:

 

[zoiks]

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

I think a warning would be better deserved. Firing the guy seems too harsh.

 

[theknight571]

I caused the firing (sort of) of a CSR once.

I was working in the call center and needed to change some settings on his PC. 5 min of work, and a reboot... tops.

I got him to give me the 5 min on his PC, he logged out, and was standing there behind me while I worked.

The boss came by to talk to him while he wasn't on the phone, noticed that he'd left customer information exposed on his desk while I was there... and he was fired on the spot.

I was like "daaayyyyyyyuuuuuummmmm" a little strict aren't we.

Come to find out ... they were looking for an excuse to get rid of that guy, and thought that they could get him on that rule while I was there, because he wouldn't think to cover the data from another employee.

I felt so used. lol

 

[markgm]

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

Well if he had an excuse, why did you fire him. :laugh:

 

[daweeze02]

Originally posted by: zoiks

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

I think a warning would be better deserved. Firing the guy seems too harsh.

We gave them there own login for a reason, they shouldnt be sharing user names out there. Also we are a callcenter and have very strict policies and if we didnt, the place would be a damn zoo.

 

[daweeze02]

Originally posted by: markgm

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

Well if he had an excuse, why did you fire him. :laugh:

It would have been an excuse if he forgot it today or even the day before, but he has had 2 months to let us know that he forgot his password. But instead he decided to ask someone else to use there computer login. This is a major issue because some people have access to very important files on the network.

 

[Axoliien]

We had someone use another login at a store i worked at, then took payment for a 3000 total replacing ones instead of hundreds. Thought he got away with it when they told the guy that logged in not to come back, but luckily someone was intelligent enough to look at a tape and see that the stealer was actually a different person. They fired him and made him sign papers saying he would pay the difference or had charges put up on him. I think he got off easy.

 

[RagingBITCH]

Originally posted by: daweeze02

Originally posted by: markgm

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

Well if he had an excuse, why did you fire him. :laugh:

It would have been an excuse if he forgot it today or even the day before, but he has had 2 months to let us know that he forgot his password. But instead he decided to ask someone else to use there computer login. This is a major issue because some people have access to very important files on the network.

You were supposed to write "no excuse" which is what he's nitpicking

 

[zoiks]

Originally posted by: daweeze02

Originally posted by: zoiks

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

I think a warning would be better deserved. Firing the guy seems too harsh.

We gave them there own login for a reason, they shouldnt be sharing user names out there. Also we are a callcenter and have very strict policies and if we didnt, the place would be a damn zoo.

Yes. I agree that sharing user names is not permitted at your company. But that means that you could get fired for really small things that could be an oversight on your part.
I think talking to the guy and giving him a warning or writing him up would've still been a better idea. Most likely he wouldn't have done it again and you'd still be running a tight ship.

 

[Looney]

Don't you guys have passwords for each login?

 

[daweeze02]

Originally posted by: zoiks

Originally posted by: daweeze02

Originally posted by: zoiks

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

I think a warning would be better deserved. Firing the guy seems too harsh.

We gave them there own login for a reason, they shouldnt be sharing user names out there. Also we are a callcenter and have very strict policies and if we didnt, the place would be a damn zoo.

Yes. I agree that sharing user names is not permitted at your company. But that means that you could get fired for really small things that could be an oversight on your part.
I think talking to the guy and giving him a warning or writing him up would've still been a better idea. Most likely he wouldn't have done it again and you'd still be running a tight ship.

I understand and yes if it was me I probably would have just gave him a warning because I am too nice, but it was up to the owner of the company not me.

 

[daweeze02]

Originally posted by: Looney
Don't you guys have passwords for each login?

Yes, he asked the other person for there login credentials.

 

[mugs]

Originally posted by: daweeze02

Originally posted by: markgm

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

Well if he had an excuse, why did you fire him. :laugh:

It would have been an excuse if he forgot it today or even the day before, but he has had 2 months to let us know that he forgot his password. But instead he decided to ask someone else to use there computer login. This is a major issue because some people have access to very important files on the network.

Why didn't they fire the person who gave him their login and password?

 

[gigapet]

a warning probably would hav ebeen sufficient.

 

[daweeze02]

Originally posted by: mugs

Originally posted by: daweeze02

Originally posted by: markgm

Originally posted by: daweeze02

Originally posted by: zoiks
umm.. Did they ask him why he was logged on with someone elses credentials.

Yes I asked him and he said he forgot his password. But according to the call recordings that I listened to, he has been using another persons login for 2 months now and not once has come to us to reset his password. And I reset passwords on a daily basis, so he had excuse.

Well if he had an excuse, why did you fire him. :laugh:

It would have been an excuse if he forgot it today or even the day before, but he has had 2 months to let us know that he forgot his password. But instead he decided to ask someone else to use there computer login. This is a major issue because some people have access to very important files on the network.

Why didn't they fire the person who gave him their login and password?

That person I think is getting written up. As of right now they are still working, they are going to be dealt with at the end of the day.

 

[markgm]

Originally posted by: daweeze02

Originally posted by: mugs

Why didn't they fire the person who gave him their login and password?

That person I think is getting written up. As of right now they are still working, they are going to be dealt with at the end of the day.

I was going to ask the same question. I think I'd fire the person who gave the credentials if I was going to let someone go, not the person who used them. I guess on the other hand, one guy asked for and used them, whereas the other guy just gave them up. If this was really sensitive information then who's to say that he won't give them to a stranger who asks for them because his account will be supdented nuless he cliks on this link too verify his infromatio IMEEDIATLY...

 

[imported_Aelius]

HUGE mess going on at the call centre where I work. Tons of backstabbing.

Someone got fired, a while ago, because they emailed the mayor of the city, after a tour, complimenting him and telling him he had a very stylish tie. The email didn't remotely sound sarcastic.

Apparently they were looking for a reason to fire him and they engineered it. Nice huh

Another person got canned for creating a website (making money) while on the job.

There are at least 2 more they want to fire, I think, but can't because we are short staffed as is. My job is moving from a contract to a full government job in the next few weeks/month. I suspect some people won't get interviews but if they won't they won't show up for work. Virtually impossible to replace until people are hired several weeks after that.

Canning 2 people doesn't sound too harsh but when the whole desk has maybe 20 people answering phones that's 10% of the staff when they won't show up for work cause they aren't getting a new job. I suspect a total of 5 won't get inerviews. That's a full quarter of our staff. Some will show up some won't.

 

[SampSon]

Oh well, they are disposable employees.