And it should also be noted that this Dominos is located around the corner, you can practically see the damn place out the window. It's not as though these guys had to make an additional 20 mile drive to bring me my stuff.
yeah it is, you're paying for the breadsticks, youre not paying for the ranch sauce. the ranch sauce is complimentary. if dominos wanted to, they could stop offering ranch sauce all together and never have it in their inventory again. thats the way businesses work, deal with it. no one says dominos HAS to give you ranch sauce. thats like buying a car and saying the dealership has bad customer service because they didnt give you free Toyota magnet to stick on your refrigerator.
well you said you were on-campus, so i assumed you live in a dorm. i meant you could leave your room and walk 2 feet to the person who lives next to you and ask if they have any ranch dressing.
If it's just around the corner, and money is so tight, why not pick it up yourself and save on tip money?
You'll also be assured that that sauce really is ranch...
You'll also be assured that that sauce really is ranch...
Sorry, but forgetting to give something extra for free is NOT screwing up the order. He ordered 3 medium pizzas which he paid for. He then asked for 3 cups of ranch dressing, which are condiments and not on the menu, you cannot purchase these items independent of another item, hence they are not part of the order. That being said it would have been nice if they would have remembered it, but I wouldn't have gone back to get it.
ahahahah, you think that when you see his car pull up and count the number of pizzas in his passenger seat, thats 100% of the orders dominos has for that one night?
Try Little Caesar's- they have a $5 pizza deal, and you can get a huge order of crazy bread for another $.99, which is killer. I do it every other weekend. Their pizza is good, too.
The fact is, Dominoes is offering the ranch sauce free of charge. If they're offering it for free, they should expect people to order it, and to include it in the delivery whenever anyone does. Simply put, the customer is not receiving their complete order. Sure, since it's free, people may not give a fvck, but that doesn't change the fact that it's still part of the order.
Yes, it is screwing up the order. The order included the free ranch sauce. Just because you can't order it individually, does not mean it isn't part of the order. If they forgot the marinara sauce that comes with breadsticks, is that not screwing up the order just because it's free, and in this case you'd have to order the breadsticks to get it free?
Simply put, it's poor customer service. I guess people are used to getting ****** customer service, and that's why tips are down when it happens. But when I delivered, I made sure the orders were right and always got tipped appropriately.
well i understand that, if you order ranch sauce you expect to get it. if i didnt get it i would be mad too, but i wouldnt dwell on it like this guy and take the time to post on a forum about how dominos is "ripping off their customers" by not giving them ranch sauce. im more mature than that (and im most likely the same age as him, 2nd year of college), i would just eat my pizza like a normal adult and shrug it off. not getting your ranch sauce isnt the end of the world. so you didnt get what you wanted this one time, no need to whine about it. i outgrew that when i was 10 years old.
If it was just the one time, I'd be like you and shrug it off. But the OP has had it happen numerous times, and then the company had the audacity to try to rip him off and charge him for it.
if i owned a business, and one of my customers was making my employee make all these trips to get a tiny cup of sauce, id probably do the same thing. i have orders to fill, other people to deliver to, and my delivery boy just wouldnt have the time to go back only for a cup of sauce. if it was something significant like a pizza or breadsticks, then yeah, id be ok with it. but not for a cup of ranch sauce. id tell the customer to ****** off and i dont need his business, i do have more customers than just him.
and he was making the delivery boy go back for THREE WEEKS. i would definitely tell him to ****** off. id let it slide maybe the first few times, but after that, i have a business to run and i cant worry about ranch sauce
and he was making the delivery boy go back for THREE WEEKS. i would definitely tell him to ****** off. id let it slide maybe the first few times, but after that, i have a business to run and i cant worry about ranch sauce
destrekor
Lifer
- Nov 18, 2005
- 28,799
- 359
- 126
too damned true.. don't complain when u can skip the whole problem and get it urself and check the order yourself at the store. and yes, screwin the delivery guy over isn't exactly a way to guarantee better service next time. im surprised he ever came back, he technically doesn't care if u ever order from that place again. if someone told me to go back and get ranch, and it happened more than once, i'd probably stop doing it or first go back to the people who put the orders together and set them straight.
You're forgetting the important 80-20 rule. 80% of your business comes from 20% of your customers. Especially in fast food, when you have daily orders of more than $40 a pop from one customer. You take care of customers like that.
At my old pizza place, we would bend over backwards for the regulars. We always made sure their orders were correct, and would even comp some stuff now and then when they came in. They rewarded us with their business, catering orders, and referring friends. It's good business to take care of your regular customers, something this manager obviously doesn't give a fvck about it.
Business is business. They should always make the customers happy. They messed up, they should go back and get it. The driver should always carry extra condiments in his car just in case something like this happens.
If it doesn't easily perish, this should be the case. Back at my old place, we would always carry extra forks, napkins, and other utensils along with us just in case it wasn't packed with the order.
TraumaRN
Diamond Member
- Jun 5, 2005
- 6,893
- 63
- 91
Man......the heck with Dominos.....go for Jet's.....or better yet.....in the Detroit area Pizza Papalis FTMFW....but i think you are a more broke college student than me. Heck given my salary even in college I had enough for La Shish, Joe's Crab Shack and Pizza Papalis this week.
But on topic....what a a$$wipe manager. Goto a different store(Little Caesar's and Hungry Howies always have cheap pizza) but definitely dont do business with them again. Or just buy some ranch dressing!
But on topic....what a a$$wipe manager. Goto a different store(Little Caesar's and Hungry Howies always have cheap pizza) but definitely dont do business with them again. Or just buy some ranch dressing!
Drivers should always step up and just bring extra condiments each time they make a trip. Doesn't matter if it's perishable or not. Customer service is more important esp making them happy. Arguing over something like this is pathetic. Give customers what they need so they will come back. Customer service outweighs the cost of these petty condiments.
but eyemwing is only one customer dominos has. if that dominos is 10 min from his campus, can you imagine how many customers it must get? eyemwing is probably 1/500th of the customers dominos regularly has. and i wouldnt deal with someone who whines three weeks in a row about not getting ranch sauce, especially making the delivery waste time just for a tiny cup of it.
Not many from this campus, since we're non-residential, and most people find it frustrating as all hell to get them to understand what building they're in. The residential campus down the road gives them a fair bit of business, but there's another Dominos situated closer to that craphole.
Except when one of those customers consitently causes you to lose money. He was ordering probably the lowest margin item on the menu, asking for extras, causing the delivery man to waste his gas money and the company's time. All in all, they probably are losing money on him, in which case they'd rather get 0 business from him.
While it as a lower margin item, I'm sure they're not taking a hit on it.
Even at an actual Italian pizza place, it normally cost us only about $2 to make a pizza including ingredients, gas, and employee salary. A cup of marinara sauce added onto that would only cost us about $0.15-$0.20.
but what if you are very busy during the times eyemwing makes your delivery boy go back and get sauce? that makes all of the other pizzas late to all of the other customers, three weeks in a row. 1 dissatisfied customer > many dissatisfied customers
Where did you get the idea that these guys were making special trips with sauce cups?
The pizza is generally long gone by the time they make their way back an hour later.
TRENDING THREADS
-
Discussion Zen 5 Speculation (EPYC Turin and Strix Point/Granite Ridge - Ryzen 9000)- Started by DisEnchantment
- Replies: 25K
-
Discussion Intel Meteor, Arrow, Lunar & Panther Lakes + WCL Discussion Threads
- Started by Tigerick
- Replies: 23K
-
Discussion Intel current and future Lakes & Rapids thread- Started by TheF34RChannel
- Replies: 23K
-
-
Facebook
Twitter