Only been there once...never went back.
My wife raved about the place and finally dragged me in...one of the worst restaurant experiences I've had.
The food was served cold, the waiter was nearly non-existant, drinks went un-refilled, etc.
Needless to say, the tip was considerably less than the 15% we usually start at...($0.00)
GENERALLY, I'll give a place a 2nd chance...everyone has their "off-days,"...but when both the kitchen and wait-staff screw up, I generally don't try them again.
There's too many GOOD places around here that I never bothered going back.
(However, Uno's Chicago Grill isn't one of them...but that's a separate thread)