God I just saw a dell commercial that pissed me off

[jeep02tj]

thanks... actually i am not new to atot. i used to be a regular member until a year ago. i had to re-register. "bottom-of-the-ladder" again.

 

[KevinH]

Originally posted by: acemcmac

Originally posted by: blakeatwork

Originally posted by: acemcmac

Originally posted by: brxndxn
Sounds to me like you're the one that sucks... Dell sucks too - but I'd rather have a new crappy Dell than a hacked together piece.

Elaborate on this.

1) Why do I suck? :| Wtf is that? Are you twelve?
2) "rather have a crappy Dell than a hacked together piece"

I guess you don't use a custom built computer? You don't think computers, custom built by technicians with years of experience in performance computing, with hand picked parts of the highest quality are virtually gaurenteed to be more reliable and better machines? In the event of a disaster, you even have newegg's amazing RMA service to fall back on... Have you ever called in for service on a Dell or eMachine with a propriatary power supply or motherboard?

Oh, and Gurk: I probably wouldn't have caught it either if I didnt have my AIW open on my leftmost monitor when I was writing my report.

I call BS,... you're not using "performance parts" (No, an Athlon 2000 is NOT a performance part, it's a budget chip). And exactly how long does it take you to flip a chip and plug in RAM?? If this is busting your nuts, you're in the wrong damn field...

And it's a fact of IT life, that the more you do, the more users will complain. They want the shiny boxes because the people they hang around with have Dells at work, or they have dells at home. So spiffy up your boxes, or ignore them and deal with it...

Whiny panty-waist..

Dropping it in is fun compared to the hell I have to go through to get the parts... oh, and my buddy's xp2000 with his radeon 8500 is insulted by your performance comment... runs HL2 just fine :roll:

I didn't mean to imply that anway and I'm not going back and checking my posts. xp2000 is an awesome chip end of discussion :beer:

That radeon 8500 runs HL2 fine? I find that hard to believe.

 

[The Sauce]

Originally posted by: oniq
So you're saying that I should get a Dell?

I'm pretty sure that's what he's saying here.

 

[bozack]

I don't know, my last company I worked for we supported nothing but optiplex's and latitude's GX270 for the optiplex systems and I don't remember for the laptops and personally I thought they were nothing special....

Their cases were tool-less, but alot of cheapo plastic and their mainboard config was a little less than to be desired, their laptops IMHO were garbage, at least when compared to the Compaq Evo's and IBMs of the time, now that Compaq/HP has gone down the crapper with 90% of their laptops I guess that bumps Dell up a bit but I still would take an IBM over one anyday...

Dell support was ok if you were certified, however if you were not then from a business standpoint you got "no love" or at least supporting their systems was alot harder (Financial company went from having in house Dell cert. techs to outsourcing to IBM)....

I have worked with alot of systems and honestly while Dell are not bad, they are not the best either...had I seen the commercial I might share some of your comments as Dell is pandering to a segment that really shouldn't be encouraged to try and influence IT decisions but I guess anything to turn a buck or two.

 

[bozack]

Originally posted by: Turin39789
you run a ~250 computer network with no training?

Why is this surprising? I have known many with little to zero training that have gone on to do even bigger and better things...

 

[remagavon]

That radeon 8500 runs HL2 fine? I find that hard to believe.

HL2 should run fine on most cards, even a GF4MX would probably do alright at low res/detail. They're saying it can run on DX6 hardware. 🙂

 

[MalikChen]

Originally posted by: acemcmac
Have you ever called in for service on a Dell or eMachine with a propriatary power supply or motherboard?

Uh, yeah I have. We get the parts in two days.

 

[Stark]

you must really hate laptops and servers...

:roll:

 

[waggy]

wow. amazing thread.

reminds me when i was working. We would get kids out of college who thought they knew more then everyone else. Sure they have been building computers for years in there basement! but welcome to the corporate IT.

There is reasons why they do not want hand built computers (which has already been listed) and want computers such as Dell, HP etc. surprised the OP uses a Emachine as a mission critical machine. thats just asking for trouble.

Once you work as a Sys Admin for a few years you will understand why everyone here is flaming you (well deserved too!). Its OK in a few years someone else will say something as dumb as you did and you can flame them.

 

[akiraxtc]

Sure custom PCs are cheaper but they can be quite a b*tch to support. You need to keep separate documents on each components that you purchase for warranty purposes. For each company that you bought your components from, you need to deal with their RMA policies... some are good and some are ridiculously bad. You probably be looking at 7-14 days of turnaround time to get your replacement part. This means extra overhead cost to keep extra spare part around to replace failed components while you're waiting for RMA-ed components. And think of compatibility issues plugging in components over various computers (SB Live on Via boards?? 🙂)

With the integrator's system such as Dell, we have 1 point where we can consolidate the support for component replacement requests. Sure we pay more as the initial cost but that cost is well worth it in corporate world. I'd personally just use my time to call Dell and move on to my next problem rather than trying to hunt down whoever reseller i bought a component from and try to follow their differing RMA standards.

I always bought the Dell 3 yr warranty NBD on all out Optiplex and Precision machines (no, we are not buying dimensions anymore), and we have a Business Alliance with them for escalated support. This is better because i can call them and tell them we diagnosed such and such and found out that such component needs replacement; they would verify it and send the component to us next business day... not much hassle. I'd rather have it this way than calling newegg for a part than we need to send to them (3-5 days), and send it back to us (another 3-5 days). This is not an option when you have users that demands minimal downtime.

 

[BatmanNate]

Dell: 1, acemcmac: 0.

 

[Renob]

Tried, they wanted the whole box to do the switchup themselves


Thats funny, I work for Dell in Level 2 support and dont know of any systems that we would want the whole box to swap a PSU.


What system was it, maybe I can help you out.

 

[Platypus]

Yeah it's called marketing.... of course that's what they're trying to convey. The average user can think what they want to, that's why you still have a job...


Oh, and if a user said something like that to me I'd suggest if they are unhappy with the service to find another alternative, usually shuts them up 😉