God... Come on people, THINK!

[Viper GTS]

Customer has had trouble playing online games. Problems like this are almost certainly caused by the Cisco 678's default NAT settings. No big deal, it's easy to solve. BUT!

Customer calls our .NET support line. They refer him to a users page (link) that includes flash instructions for the Cisco 675, with instructions to walk through the flash update process.

OK, couple of problems here:

First, the customer is already running CBOS 2.4.1. 2.2.0 would be a few steps back.

Second, the customer has a freaking 678! You CANNOT do that!

So now the customer's Cisco 678 is suffering from "$300 paperweight syndrome."

:|

Viper GTS

 

[Russ]

Oops.

BTW, Viper, I got a 678 in today.😀 Of course, it's for a customer install I'm doing, but is there any way to tell if they happen to be on CAP, rather then DMT? The rep I talked with (since my customer is a bit clueless) says that their installation is CAP.

If you get my drift.😉

EDIT: HMM, I just checked the sticker on the bottom of the modem, and I'll be damned if it doesn't say Initial Software Version: 2.4.1 CAP. Oh yeah!😀

Russ, NCNE

 

[Viper GTS]

PM me their DSL number & I can tell you what mode their line is provisioned in, to tell what the modem is in drop to a cbos# prompt & type in:

cbos#show version

It should say whether it's CAP or DMT.

[EDIT]Doh, you don't use PM's. Call me up & I'll look it up for you.[/EDIT]

[EDIT2]That's a dirty trick. 😛[/EDIT2]

Viper GTS

 

[Russ]

Just logged in to it, and yep, it's CAP. I knew I had extra 675's around here for a reason.😉

Russ, NCNE

 

[Viper GTS]

I'm telling you, it's a dirty trick.

Whatever you do, do NOT stoop low enough to follow this link for the CAP software.

And certainly do not extract the executable.

And heaven forbid you go to a CBOS# prompt & type in set download code & transfer the file you extracted via X modem.

I would be terribly ashamed of you.

😉

Viper GTS

 

[Russ]

HeHe.

Russ, NCNE

 

[bonkers325]

<< Customer has had trouble playing online games. Problems like this are almost certainly caused by the Cisco 678's default NAT settings. No big deal, it's easy to solve. BUT!

Customer calls our .NET support line. They refer him to a users page (link) that includes flash instructions for the Cisco 675, with instructions to walk through the flash update process.

OK, couple of problems here:

First, the customer is already running CBOS 2.4.1. 2.2.0 would be a few steps back.

Second, the customer has a freaking 678! You CANNOT do that!

So now the customer's Cisco 678 is suffering from &quot;$300 paperweight syndrome.&quot;

:|

Viper GTS >>



lol viper

 

[Soybomb]

Lol I'm sure Russ is above doing that Gregg 😀 Sounds like you had a real jiff-ted user there though. Tell him with the next to flash with a higher model number to upgrade it, he should have known downgrades dont work 😉

 

[Russ]

It's a miracle! One of my 675's just upgraded itself, and suddenly became configured for dynamic PPP! It must be a case of immaculate flashception!

😀

Russ, NCNE