Go Dell

[thirdeye]

While I was home for lunch, DHL delivered a package. When I looked I noticed it was addressed to my wife and it was from Dell. Turns out my loving wife purchased me an EOS Rebel XT for xmas and Dell never told her when it was to be delivered. Needless to say she was pretty p!ssed about this, so she wrote an email to Dell explaining how it was supposed to be a surprise and she was upset that since they never informed her of any shipping information she wasn't able to try to intercept the package. So she received a response back saying they would refund $50 of her purchase price for the trouble.

Just thought it was nice to actually hear a company take care of their customers like that. So even though she's still not thrilled the surprise is gone, she's happy which = I'm happy.

 

[neutralizer]

That's pretty generous of them. :thumbsup:

 

[scarpent]

Good customer service can calm a woman's scorn.

 

[Apex]

Originally posted by: scarpent
Good customer service can calm a woman's scorn.

Depends on the woman.

 

[dman]

:camera: of happy wife?

 

[Viper GTS]

I got a shipment notice from Dell about a month after I purchased my parents PC. I received the PC less than a week after I ordered.

Confused the hell out of me, actually logged into their site to figure out WTF was going on.

You pretty much have to monitor your order to get tracking info in a timely manner.

But what the hell, $50 is $50.

Viper GTS

 

[thirdeye]

Originally posted by: dman
:camera: of happy wife?

haha, that's what the camera is for. I'll have to wait till xmas though

 

[scarpent]

Originally posted by: Apex

Originally posted by: scarpent
Good customer service can calm a woman's scorn.

Depends on the woman.

No doubt.

 

[God On Alcohol]

thats awesome... if only other companies had customer service like that.

 

[Train]

let me know how that EOS Rebel XT works out, I have been looking into getting that exact model.

 

[thirdeye]

Originally posted by: Train
let me know how that EOS Rebel XT works out, I have been looking into getting that exact model.

Sure thing, I'm been waiting for one for a long time, so this next month will probably be unbearable.

 

[ThePresence]

Shouldn't this be in Hot Deals? :evil:

 

[ElFenix]

does she know about the triple rebate thingy?

 

[jagec]

Originally posted by: scarpent
Good customer service can calm a woman's scorn.

Good customer service > hell? :Q

 

[redgtxdi]

Elfenix = *permaban* for the chick thread............



On a serious note about the Dell situation.......................what the heck else are they gonna do???

They could've simply told you to go pound sand. What would you do, return the item?? Not buy from them anymore?? (yeah right).

Del is like Wal Mart. They've got the world by the balls & are kickin' ass & takin' names.

Gateway has tried, but they just can't do it. Dell is it & they know it.

I'm actually *surprised* they gave you $50 back.

 

[homestarmy]

You can complain about almost anything on a Dell order and get a $50 coupon...

...good stuff !

And maybe you should call too for another, you know... for either stress of not being able to play with the RebelXT until Christmas, or for ruining your Christmas suprise or something...

 

[AmberClad]

If I were your wife, I probably wouldn't have told you what was in the Dell box and let you wonder for a month.