glass break on iPhone 4 question

[Rottie]

Will AppleCare cover for glass break on front and back? I dont quite understand why Apple add glass on the back of iphone???

 

[DnetMHZ]

Will AppleCare cover for glass break on front and back? I dont quite understand why Apple add glass on the back of iphone???

Officially no, but I shattered the screen on my iPhone 4 and took it to the Apple store and they "let me slide this time" and gave me a replacement on the spot.

I just played dumb like I had no idea how it happened, which was true.

 

[gorcorps]

Officially no, but I shattered the screen on my iPhone 4 and took it to the Apple store and they "let me slide this time" and gave me a replacement on the spot.

I just played dumb like I had no idea how it happened, which was true.

They're usually pretty good about replacing them, especially if you're still under warranty (which all iphone 4 users should still be). Just don't bring in a jailbroken phone.

 

[slugg]

See this is why I hate Apple's warranty schemes... almost nothing is officially covered. They seem to "let it slide" whenever they feel like it. So what if everyone else got their screen replaced, but not you? Well, you're screwed because no document exists that protects the rights of Apple's consumers. I thought the glass was "unbreakable"?

 

[Patranus]

See this is why I hate Apple's warranty schemes... almost nothing is officially covered. They seem to "let it slide" whenever they feel like it. So what if everyone else got their screen replaced, but not you? Well, you're screwed because no document exists that protects the rights of Apple's consumers. I thought the glass was "unbreakable"?

You expect an manufacturer to cover user negligence?

A warranty is designed to cover manufacturing defects.

 

[slugg]

My iPhone 4 screen cracked about a week after I got it. Hairline crack, not a spiderweb crack. It was perfectly horizontal and crossed the entire width of the phone - as if the glass had been scored. I didn't do anything that would be considered neglectful. Simply, I put it in my pocket, then when it came back out, there was a crack.

So to answer your question, no I don't expect a manufacturer to cover user negligence. I agree that a warranty is designed to cover manufacturing defects, but Apple likes to blame its users for its manufacturing defects and deflect responsibility.

For example, if a user opens up a Thinkpad and somehow ruins the hard drive, Lenovo still covers the rest of the machine that wasn't affected by the user's negligence. With any Apple product, your entire warranty would be void. And with many (but not all) Apple products, as soon as you open it, the warranty is void. So basically, Apple believes that by opening your shiny iMac to install more memory that it should void the warranty on the ENTIRE computer. What the hell does that have to do with manufacturing defects? None.

But hey, everyone's entitled to their own opinion. I'm aware that I'm part of a very small minority who has had nothing but bad experiences with Apple support. That's just been my poor luck of the draw. I still very much enjoy, and recommend, their products.

 

[ubercaffeinated]

My iPhone 4 screen cracked about a week after I got it. Hairline crack, not a spiderweb crack. It was perfectly horizontal and crossed the entire width of the phone - as if the glass had been scored. I didn't do anything that would be considered neglectful. Simply, I put it in my pocket, then when it came back out, there was a crack.

So to answer your question, no I don't expect a manufacturer to cover user negligence. I agree that a warranty is designed to cover manufacturing defects, but Apple likes to blame its users for its manufacturing defects and deflect responsibility.

For example, if a user opens up a Thinkpad and somehow ruins the hard drive, Lenovo still covers the rest of the machine that wasn't affected by the user's negligence. With any Apple product, your entire warranty would be void. And with many (but not all) Apple products, as soon as you open it, the warranty is void. So basically, Apple believes that by opening your shiny iMac to install more memory that it should void the warranty on the ENTIRE computer. What the hell does that have to do with manufacturing defects? None.

But hey, everyone's entitled to their own opinion. I'm aware that I'm part of a very small minority who has had nothing but bad experiences with Apple support. That's just been my poor luck of the draw. I still very much enjoy, and recommend, their products.

installing more ram doesn't void an imac's warranty. and i'm pretty sure somehow messing up the hdd on a macbook pro would probably covered as long as it doesn't look like it was obviously damaged by the user (to compare to your thinkpad example). selection machines will have hdds (ie imac, but ram is upgradable) and/or ram (obviously the mini, apple tv, the air, the ipad, and iphones) that are not user upgradable, but most of their machines are in fact are user upgradable without voiding warranty (at least as far as ram and hdd goes).

apple has done nothing but good by me. on my current mba, they gave me a BRAND new one in exchange for a mba that was just shy of month old because it had a cluster of 8 pixels that were stuck brighter than the rest.

on my previous mbp, they replaced the entire led/top shell because i complained about three dead pixels that developed after 2 years (applecare was def worth it in that case).

i've had my iphone 4g replaced in the fall because it had a random spell of reboots that lasted a 30 minute period. i just told them the thing kept rebooting for no reason over a 30 minute period straight despite anything i did, and they said no worries, and replaced it with a new one.

if anything, they've gone over and beyond my expectations, which is why i am a repeat customer.

to answer the op: just go in, be nice, explain what happened, and be prepared to hear a no - if they do repair/replace - awesome.

 

[gorcorps]

My iPhone 4 screen cracked about a week after I got it. Hairline crack, not a spiderweb crack. It was perfectly horizontal and crossed the entire width of the phone - as if the glass had been scored. I didn't do anything that would be considered neglectful. Simply, I put it in my pocket, then when it came back out, there was a crack.

So to answer your question, no I don't expect a manufacturer to cover user negligence. I agree that a warranty is designed to cover manufacturing defects, but Apple likes to blame its users for its manufacturing defects and deflect responsibility.

For example, if a user opens up a Thinkpad and somehow ruins the hard drive, Lenovo still covers the rest of the machine that wasn't affected by the user's negligence. With any Apple product, your entire warranty would be void. And with many (but not all) Apple products, as soon as you open it, the warranty is void. So basically, Apple believes that by opening your shiny iMac to install more memory that it should void the warranty on the ENTIRE computer. What the hell does that have to do with manufacturing defects? None.

But hey, everyone's entitled to their own opinion. I'm aware that I'm part of a very small minority who has had nothing but bad experiences with Apple support. That's just been my poor luck of the draw. I still very much enjoy, and recommend, their products.

Oh you've got to be kidding me. Opening up your device will void nearly any warranty, and you're pointing the blame squarely at Apple? Open your 360, it's void. Open your PS3, it's void. Take the screws out of any phone to open her up, it's void and some phone even have a way to tell them when it's been opened.

 

[slugg]

installing more ram doesn't void an imac's warranty. and i'm pretty sure somehow messing up the hdd on a macbook pro would probably covered as long as it doesn't look like it was obviously damaged by the user (to compare to your thinkpad example). selection machines will have hdds (ie imac, but ram is upgradable) and/or ram (obviously the mini, apple tv, the air, the ipad, and iphones) that are not user upgradable, but most of their machines are in fact are user upgradable without voiding warranty (at least as far as ram and hdd goes).

apple has done nothing but good by me. on my current mba, they gave me a BRAND new one in exchange for a mba that was just shy of month old because it had a cluster of 8 pixels that were stuck brighter than the rest.

on my previous mbp, they replaced the entire led/top shell because i complained about three dead pixels that developed after 2 years (applecare was def worth it in that case).

i've had my iphone 4g replaced in the fall because it had a random spell of reboots that lasted a 30 minute period. i just told them the thing kept rebooting for no reason over a 30 minute period straight despite anything i did, and they said no worries, and replaced it with a new one.

if anything, they've gone over and beyond my expectations, which is why i am a repeat customer.

to answer the op: just go in, be nice, explain what happened, and be prepared to hear a no - if they do repair/replace - awesome.

I'm a repeat customer because they make really good products

I don't want to come off as negative. Just sharing my experiences!

 

[Rottie]

Apple did replace my 3GS twice so far but I did not ask if the replaced 3GS is a refurnished one?

 

[Rifter]

Open your PS3, it's void.

This is not true, i actually called up sony canada and asked them if me opening it up to install a larger hard drive(which it gives you very detailed instructions with pictures in the manual of how to do) would void the warranty and was told that it would not void the warranty.

Apple is very bad when it comes to voiding warranties weather you like it or not. I had a ipod where the headphone port came loose after less than 2 months and they said it was abuse, i had used it less than 48hours total and never unhooked the headphones even once, the port came loose the first time i tried to disconnect the headphones. I had only charged the battery once. I made the decision after that to never buy another apple product but those iphones sure look nice.

 

[Tyranicus]

This is not true, i actually called up sony canada and asked them if me opening it up to install a larger hard drive(which it gives you very detailed instructions with pictures in the manual of how to do) would void the warranty and was told that it would not void the warranty.

Apple is very bad when it comes to voiding warranties weather you like it or not. I had a ipod where the headphone port came loose after less than 2 months and they said it was abuse, i had used it less than 48hours total and never unhooked the headphones even once, the port came loose the first time i tried to disconnect the headphones. I had only charged the battery once. I made the decision after that to never buy another apple product but those iphones sure look nice.

The PS3 hard drive is user-replaceable. You just remove one screw. If you were to open the PS3 itself up though, your warranty would be void.

 

[Tegeril]

My iPhone 4 screen cracked about a week after I got it. Hairline crack, not a spiderweb crack. It was perfectly horizontal and crossed the entire width of the phone - as if the glass had been scored. I didn't do anything that would be considered neglectful. Simply, I put it in my pocket, then when it came back out, there was a crack.

So to answer your question, no I don't expect a manufacturer to cover user negligence. I agree that a warranty is designed to cover manufacturing defects, but Apple likes to blame its users for its manufacturing defects and deflect responsibility.

[...snip...]

A hairline crack in the type of glass that Apple uses suggests a manufacturing defect and would be replaced immediately and they have specific guidelines covering the type of damage to the glass. They also sometimes excuse a glass break that is not covered at the discretion of the genius.