Getting Comcast Cable honestly shouldn't be this hard.

[PowerMac4Ever]

Originally posted by: Nik

Originally posted by: fs5
I'm understanding. I understand that they better give me some comp credit. The package I'm getting with them (Digital Silver, Internet, 1 DVR, 1 Cable Box, 2 international channels) is coming out to near $150 a month.

Why should they give you a credit? Did they incorrectly bill you? Overcharge you?

Maybe you should read the first post of the thread again, noob

 

[NikPreviousAcct]

Originally posted by: PowerMac4Ever

Originally posted by: Nik

Originally posted by: fs5
I'm understanding. I understand that they better give me some comp credit. The package I'm getting with them (Digital Silver, Internet, 1 DVR, 1 Cable Box, 2 international channels) is coming out to near $150 a month.

Why should they give you a credit? Did they incorrectly bill you? Overcharge you?

Maybe you should read the first post of the thread again, noob

Yup. I saw your name as the most recent poster in the thread and I just *knew* you were going to target me. Big surprise.

Anyway, ignoring the trolls and getting back to the issue at hand, what exactly do you think entitles you to some kind of discount ON TOP OF them correcting their mistake, fs5?

 

[PowerMac4Ever]

Originally posted by: Nik

Originally posted by: PowerMac4Ever

Originally posted by: Nik

Originally posted by: fs5
I'm understanding. I understand that they better give me some comp credit. The package I'm getting with them (Digital Silver, Internet, 1 DVR, 1 Cable Box, 2 international channels) is coming out to near $150 a month.

Why should they give you a credit? Did they incorrectly bill you? Overcharge you?

Maybe you should read the first post of the thread again, noob

Yup. I saw your name as the most recent poster in the thread and I just *knew* you were going to target me. Big surprise.

Anyway, ignoring the trolls and getting back to the issue at hand, what exactly do you think entitles you to some kind of discount ON TOP OF them correcting their mistake, fs5?

How about a little compensation for wasting his time with two broken cable boxes?

 

[NikPreviousAcct]

Originally posted by: PowerMac4Ever

Originally posted by: Nik

Originally posted by: PowerMac4Ever

Originally posted by: Nik

Originally posted by: fs5
I'm understanding. I understand that they better give me some comp credit. The package I'm getting with them (Digital Silver, Internet, 1 DVR, 1 Cable Box, 2 international channels) is coming out to near $150 a month.

Why should they give you a credit? Did they incorrectly bill you? Overcharge you?

Maybe you should read the first post of the thread again, noob

Yup. I saw your name as the most recent poster in the thread and I just *knew* you were going to target me. Big surprise.

Anyway, ignoring the trolls and getting back to the issue at hand, what exactly do you think entitles you to some kind of discount ON TOP OF them correcting their mistake, fs5?

How about a little compensation for wasting his time with two broken cable boxes?

They told him to be free between a certain hour set. He agreed. He didn't have to go back to the local office himself. He could have called the local office (phonebook or dexonline.com or something) or called customer service to have a tech come back out to fix the problem if sacrificing more time at a later date is worth saving the pennies he probably spent on gas.

He had options. Nothing happened that deserves a discount on his bill.

If this is about how he's paying 150 per month for service, people get grumpy when dealing with money. People get REALLY grumpy when spending more than they think they should spend on a service. Guess what. If you pay for the service, you obviously think the service is worth the price. Don't bitch after the fact that you're paying too much.

Again, what exactly entitles him to a discount?

 

[PowerMac4Ever]

Originally posted by: Nik

Originally posted by: PowerMac4Ever

Originally posted by: Nik

Originally posted by: PowerMac4Ever

Originally posted by: Nik

Originally posted by: fs5
I'm understanding. I understand that they better give me some comp credit. The package I'm getting with them (Digital Silver, Internet, 1 DVR, 1 Cable Box, 2 international channels) is coming out to near $150 a month.

Why should they give you a credit? Did they incorrectly bill you? Overcharge you?

Maybe you should read the first post of the thread again, noob

Yup. I saw your name as the most recent poster in the thread and I just *knew* you were going to target me. Big surprise.

Anyway, ignoring the trolls and getting back to the issue at hand, what exactly do you think entitles you to some kind of discount ON TOP OF them correcting their mistake, fs5?

How about a little compensation for wasting his time with two broken cable boxes?

They told him to be free between a certain hour set. He agreed. He didn't have to go back to the local office himself. He could have called the local office (phonebook or dexonline.com or something) or called customer service to have a tech come back out to fix the problem if sacrificing more time at a later date is worth saving the pennies he probably spent on gas.

He had options. Nothing happened that deserves a discount on his bill.

If this is about how he's paying 150 per month for service, people get grumpy when dealing with money. People get REALLY grumpy when spending more than they think they should spend on a service. Guess what. If you pay for the service, you obviously think the service is worth the price. Don't bitch after the fact that you're paying too much.

Again, what exactly entitles him to a discount?

If it takes two weeks to set up an appointment for a cable install, it probably would have taken them a good amount of time to replace the broken cable box(or boxes). I doubt they would have come out that night to replace it. Regardless, I'm not saying Comcast should reimburse him for gas, but it would be nice of them to compensate him for the wasted time like I said before. It's just good business...

 

[fs5]

Originally posted by: Nik
They told him to be free between a certain hour set. He agreed. He didn't have to go back to the local office himself. He could have called the local office (phonebook or dexonline.com or something) or called customer service to have a tech come back out to fix the problem if sacrificing more time at a later date is worth saving the pennies he probably spent on gas.

Come back out and fix the problem? You mean wait 2 weeks AND take time off of work? Yeah right. Maybe if they had a little quality control on their side all this could be avoided.

 

[NikPreviousAcct]

Originally posted by: fs5

Originally posted by: Nik
They told him to be free between a certain hour set. He agreed. He didn't have to go back to the local office himself. He could have called the local office (phonebook or dexonline.com or something) or called customer service to have a tech come back out to fix the problem if sacrificing more time at a later date is worth saving the pennies he probably spent on gas.

Come back out and fix the problem? You mean wait 2 weeks AND take time off of work? Yeah right. Maybe if they had a little quality control on their side all this could be avoided.

Did you actually CALL to see what their response would be? :roll: Obviously not. It's company policy to get the tech back out to fix a botched install the same day.

 

[PowerMac4Ever]

Originally posted by: Nik

Originally posted by: fs5

Originally posted by: Nik
They told him to be free between a certain hour set. He agreed. He didn't have to go back to the local office himself. He could have called the local office (phonebook or dexonline.com or something) or called customer service to have a tech come back out to fix the problem if sacrificing more time at a later date is worth saving the pennies he probably spent on gas.

Come back out and fix the problem? You mean wait 2 weeks AND take time off of work? Yeah right. Maybe if they had a little quality control on their side all this could be avoided.

Did you actually CALL to see what their response would be? :roll: Obviously not. It's company policy to get the tech back out to fix a botched install the same day.

Is it company policy to give their customers broken crap? Didn't think so.

 

[fs5]

Originally posted by: Nik
Did you actually CALL to see what their response would be? :roll: Obviously not. It's company policy to get the tech back out to fix a botched install the same day.

Yes I did, in the same call I called to activate the boxes (step 7 in OP). They said 2 options, set up another appointment or go to a comcast center. And hell no I'm taking off work again to provide them with a 4 hour window.

 

[psiu]

just wait until you make a service call.

 

[Bolvangar]

I waited 2 months for comcast to setup cable in my house. They came out about 5 different times, 2 months later I had to just signup for satellite.

 

[NikPreviousAcct]

Originally posted by: fs5

Originally posted by: Nik
Did you actually CALL to see what their response would be? :roll: Obviously not. It's company policy to get the tech back out to fix a botched install the same day.

Yes I did, in the same call I called to activate the boxes (step 7 in OP). They said 2 options, set up another appointment or go to a comcast center. And hell no I'm taking off work again to provide them with a 4 hour window.

That's rubbish. That tech needs their ass in a sling for not calling down to the local office and getting it straightened out THAT DAY. You need to have your local Comcast office phone number handy for situations where a tech comes out to do something and borks the job. :thumbsup:

 

[KoolAidKid]

In my experience comcast cable sucks, but their internet service is good. I can't stand their digital cable, the PQ is quite inferior to directv or dish. The interface on my digital cable box sucked the big one as well.

I did finally manage to convince them to let me have HDTV with limited basic analog cable. This means that I get all of the locals in HD and pay $16/ month. It took me three phone calls and about 2 hours to finally get a supervisor to admit that I did not need to get digital cable to get their HDTV service. Their lame attempt to prevent this from happening: "We prefer that you get digital cable." Golly, I wonder why?

 

[fs5]

Originally posted by: KoolAidKid
In my experience comcast cable sucks, but their internet service is good. I can't stand their digital cable, the PQ is quite inferior to directv or dish. The interface on my digital cable box sucked the big one as well.

I did finally manage to convince them to let me have HDTV with limited basic analog cable. This means that I get all of the locals in HD and pay $16/ month. It took me three phone calls and about 2 hours to finally get a supervisor to admit that I did not need to get digital cable to get their HDTV service. Their lame attempt to prevent this from happening: "We prefer that you get digital cable." Golly, I wonder why?

yeah, you actually figured out the cheapest way to get HD signal. They don't like to advertise it though.

 

[fs5]

update

 

[thomsbrain]

you should hear the bull i'm going through trying to get my SBC DSL line switched over to my new place. between the incompetence and the outright lies, i'm getting pretty fed up.