They don't do jacksh!t to people here. We had someone breaking into the cable box on the apartment and running a line to their apartment. We found this out after losing cable a couple of different times, one time for an extended period. Called the cable company, the guy comes out, says he fixed it and leaves. We then lose cable again sometime shortly after that (might have been the same day even). Call them back up and they send someone again, this time its a different guy, says he found a splitter on it and that their box has clearly been broken into (the cable inlet/outlet for the building is in a lockbox bolted to the outside of the building). He said he reported the box and they'd replace it. A couple of days later they put a new one on there, get everything squared away and lock it. Less than a week later its broken into again and we lose cable. I call them and cancel internet. Switched to ATT DSL, and have been using that since, but I'm thinking of switching since somehow my ATT bill seems to be more expensive lately. That reminds me I need to call them. And here I thought I'd have a nice hassle free sunday...