<< Uhhhh, I used to be a regional exec for a large restaurant chain and I have to disagree with the above poster. Mystery shoppers are a great way of seeing how the customer is really being treated. If I go into a restaurant, the place leaps to attention like we are in the military or something >>
Jmman, you missed the point. Why would you trust what a mystery shopper, getting paid cheeseburgers to fill out a form,any more than you would trust your employees? Who is going to check on the mystery shopper to make sure they are doing their jobs correctly and not just filling out bogus reports? Perhaps they don't like somebody, whether justified or not. You need to pay close attention to what emonkey says in his post. I'm not saying he did anything wrong but when you read something like this;
<< It was kinda cool at first because you can have your revenge on those bastard jerk employees >>
doesn't it open your eyes a little to the type of damage that could be done to somebody by a mystery shopper who wasn't neutral in their approach?
And that is my point.
<< . If you are doing your job and taking care of business, why are you worried about a mystery shopper coming in >>
Same answer as above. Because how can you be sure of the fairness and/or accuracy of the mystery shopper? You are assuming that are no mystery shoppers who are prejudiced, etc. And again, the basic question; Why would you trust what a mystery shopper earning minimum wages would say or report to you any more than what your own employees would say?