general linksys policy?

[DaiShan]

After waiting on hold with linksys tech support for 1 hour (even though they said the average wait was 2 minutes haha ya right!) some guy finally gets on and asks what model numbers I have and my problem, I told him the problem, then he promptly tells me (without asking any further questions) that their router was not designed to route internet access to multiple computer I was like WTF and he gave me some BS about TCP/IP making that impossible, and that I only pay for 1 ip address and when my ISP caught me I could be sued. I told him repeatedly that I have dsl not cable, and I do not have to purchase an ip address for each computer I use, and that the product in question was a router, he started getting upset (normally I try to be very polite to these guys as I know they have a hard job) but I finally told him to piss off and I hung up, it was a simple question too.

 

[Russ]

<< that their router was not designed to route internet access to multiple computer I was like WTF and he gave me some BS about TCP/IP making that impossible >>



Damn, you got an extra stupid one. Call him back and tell him that I'm using the Linksys with nine systems on DSL, and that I have customers with as many as 25. Oh, and golly gee whiz, they use TCP/IP.

EDIT: I also know plenty of people on cable using that router.

Russ, NCNE

 

[CKDragon]

Any problem that the ATOT guys may be able to help with? I have a LinkSys Router, the BEFSR41...

CK

 

[DaiShan]

thanks for the offer, I fixed it I was so mad at the time, I didn't even think of any real evidence that it works, the funny thing is I have 3 comps already on that router using internet fine lol

 

[Linflas]

Funny I thought that was the whole purpose of a 4 port network switch/router with NAT. At least that is what Linksys claims on the box. I have the BEFSR41 too and have used it with both cable and dsl with no problem. I am currently running 4 PC's through mine with a DHCP cable connection.

 

[hans007]

i didnt know their support was so bad. i've got 2 linksys routers and a wap. i guess they are easy enough to use for the most part that they dont need to hire brilliant tech guys. usually support is outsourced anyways, but that guy is an idiot

 

[Paulson]

lol, that's pretty good...

I have the linksys router... it does what it's supposed to, but obviously their tech support is in fact just the opposite...

 

[crawford]

can you really be sued for using a router with cable ? ive been using one to share internet 3 ways for like a year now. that would suck to get sued just cuz i share my cable with my family.

 

[DaiShan]

you can sue for anything, but I doubt they will, they probably can't even detect it (almost certain) even if they could, so many people use them...

 

[SuperSix]

<< you can sue for anything, but I doubt they will, they probably can't even detect it (almost certain) even if they could, so many people use them... >>



Yea, that guy is a moron. Linksys even has MAC address spoofing built in to KEEP the cable/DSL company from detecting multiple computers..


What a maroon...

 

[dexter333]

Actually, I've heard that it is possible to detect use of a router using NAT. The router increments a certain value in each packet to know where it came from (I think, I read this a while ago in Networking).
What would the point of using a router be in the first place if you didn't use more than one computer anyways?

 

[Kadarin]

<< Actually, I've heard that it is possible to detect use of a router using NAT. The router increments a certain value in each packet to know where it came from (I think, I read this a while ago in Networking).
What would the point of using a router be in the first place if you didn't use more than one computer anyways? >>



Yup. "One to many" type NAT implementations use something called PAT (Port Address Translation) and add a tcp or udp port number to each packet from each host on the inside NAT interface for reference, so it knows which host to send the return traffic. However, technically speaking, you could just use a router for the NAT itelf, using it as a "firewall"..

No worries about the tech support.. for the profit margin they make on these things (not much), you can't expect them to hire brilliant support. They'd rather just rma the product and send you a new one rather than take the time and effort to troubleshoot the problem. The end-user community is usually a better source for technical info on this box anyway.