How do you see that as a "warranty" request? Are they asking you to troubleshoot a motherboard problem, or a program crashing, or an overheating problem?
Question: Is what they're asking - to move the SSD to another system - simply not possible with the OS license that was sold to them? If not, say so, and be done. If it is possible... help them out.
Is this really that complicated?
Yep. I really don't see how someone just asking for the key constitutes "trying to get back to [VL] for
warranty service"? If he had the key, just giving it to to the guy would've taken a fraction of the time he spent writing that OP, and if he didn't, he should just tell him he doesn't have it and that he should've made sure it was available and/or pulled it before he started screwing around with the computer (and of course that he should speak to the person who, you know,
sold him the damned computer in the first place if has "further questions".)
Frankly, I'd be more annoyed with the friend who apparently gave
his purchaser
VIrtualLarry's contact info. He's the one who tried to make it VL's problem after benefiting from the sale of a freebie PC… At the most, imnsho,
he should've told the buyer he'd see if he could get the key, and then asked VL if he happened to have kept a record of it… (This is all assuming it was actually a legit key. Seems to me the it gets a bit murkier if it wasn't, though since the friend lost nothing by being given a free PC even if it had an unlicensed OS, it's still just
his problem…)
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