Gateway to stop custom building and outsource all PC hardware

PCAddict

Diamond Member
Nov 19, 1999
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I haven't seen this really being reported anywhere yet, but I have it from a good source that Gateway is going to be outsourcing all their PC hardware and will no longer custom build. They are closing their plant in Hampton, VA in 30 days I am told. They are already outsourcing notebook systems.

I had a link to the press release posted but it is Javascript and doesn't work unless you're on their page already. I cut and pasted it below.
 

PCAddict

Diamond Member
Nov 19, 1999
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Outsourcing = having another company make stuff for you, put your name on it, and sell it as your own

I'll cut and paste the press release.

Gateway Outlines New Fulfillment Model For Its Rapidly Growing Product Line

Previously Discussed Outsourcing Review Leads to Plan Providing
Greater Flexibility, Faster Delivery Times, Lower Costs

Measures Expected to Help Lead to $115-$130 Million in New Annualized Savings;
Transformation Expense of $120-$160 Million to be Taken in Coming Quarters

POWAY, Calif., Sept. 3 /PRNewswire-FirstCall/ -- Gateway, Inc. said today
that it is transforming the way it handles product sourcing, logistics,
support and service -- creating a more efficient platform to support its
overall transformation into a branded integrator of personalized technology
solutions.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO )
The new product-fulfillment model delivers on one of the company's core
transformation milestones announced at its May 8 analyst meeting and is
expected to be operational by mid-November, in time for the holiday selling
season. It is based on using strategic partners and collaborative planning
with suppliers, as well as consolidating in-house resources, to make the
company leaner and nimbler as it dramatically broadens its array of
Gateway-branded products.
The new fulfillment model, once fully implemented, is expected to lead to
$115 million to $130 million of annualized savings, above the $400 million in
previously announced spending reductions, and facilitate improved flexibility
and faster delivery times. The company expects to book related transformation
expenses of $120 million to $160 million, a portion of which will be
recognized this quarter with the balance recognized primarily in the fourth
quarter of 2003 and the first quarter of 2004.
"We have spent the past six months transforming our products, our retail
network and our marketing efforts," said Gateway chairman and chief executive
Ted Waitt. "But we're also completely re-designing our sourcing, logistics,
service and support systems to create a more efficient infrastructure as the
backbone of the new Gateway."
Combining Gateway's manufacturing and service capabilities with those of
multiple manufacturing and service partners in the U.S. and overseas will
enable it to obtain the best combination of cost and quality for PCs and
consumer electronics. It will also enhance flexibility, allowing the company
to more efficiently design, launch, sell and support the new products that its
customers demand, while allowing for more efficient management of its
traditional build-to-order and configure-to-order PC systems.
Its plan to establish regional hubs for service and shipping purposes will
quicken response time for customer orders and service, while lowering
logistics costs. The company will continue to explore other areas where
outsourcing can be successfully implemented to drive efficiency and
performance improvements.
As an initial part of this plan, Gateway will close its Hampton, Virginia
manufacturing complex on Sept. 30. While Gateway will continue to maintain a
presence in North Sioux City, South Dakota, it will reduce staffing numbers at
that location and at its Sioux Falls, South Dakota facility as certain
responsibilities shift to partners and other facilities.

About Gateway
Since its founding in 1985, Gateway (NYSE: GTW) has been a technology and
direct-marketing pioneer, using its call centers, web site and retail network
to build direct customer relationships. As it transforms itself from being a
leading PC company into a branded integrator of personalized technology
solutions, the company's line of Gateway-branded products is expanding to
include digital TVs, DLP projectors, tablet PCs and systems and networking
products and services. Gateway is America's second most admired computer
company, according to Fortune magazine(1), and its products and services
received more than 125 awards and honors last year. For more information,
visit http://www.gateway.com .
(1) Source: Fortune magazine, March 3, 2003 issue.

Special Note
This press release contains forward-looking statements that involve risks
and uncertainties, as well as assumptions that, if they do not materialize or
prove incorrect, could cause Gateway's results to differ materially from those
expressed or implied by such forward-looking statements. All statements,
other than statements of historical fact, are statements that could be deemed
forward-looking statements, including any projections or preliminary estimates
of earnings, revenues, or other financial items; any statements of plans,
strategies and objectives of management for future operations; any statements
regarding proposed new products, services or developments; any statements
regarding future economic conditions or performance; statements of belief and
any statement of assumptions underlying any of the foregoing. Accordingly,
there is no assurance that transformation expenses or savings will be as
estimated, that aspects of the transformation plan other than the specific
steps announced today will be implemented, or that outsourcing agreements will
be finalized or if finalized, will operate in accordance with the company's
expectations. The risks that contribute to the uncertain nature of these
statements include, among others, competitive factors and pricing pressures,
including the impact of aggressive pricing cuts by larger competitors; general
conditions in the personal computing industry, including changes in overall
demand and average selling prices; the ability to transform the company to a
technology solutions provider and restructure its operations and cost
structure; the ability to access new technology; infrastructure requirements;
changes in accounting rules; the impact of litigation and government
regulation generally; inventory risks due to shifts in market demand; changes
in product, customer or geographic sales mix; the impact of employee
reductions and management changes and additions; and general economic
conditions, and other risks described from time to time in Gateway's
Securities and Exchange Commission periodic reports and filings. Gateway
assumes no obligation to update these forward-looking statements to reflect
events that occur or circumstances that exist after the date on which they
were made.

SOURCE Gateway, Inc.


 

palad

Golden Member
Jul 18, 2000
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When I left Gateway over a year ago, they were already moving to outsource tech support and cutomer service to India. Now they've closed down one of their biggest manufacturing plants and think that, after two years of negative profits, they can turn things around by........ firing more people and broadening their product line. If at first you don't succeed, try, try again. If at second you don't succeed, try again. If at third you don't succeed, assume you don't know what you're doing and try something different.

I found the following link that I thought was interesting:

GWTruthman
 

Ryan

Lifer
Oct 31, 2000
27,519
2
81
It's sad too see what used to be a good/uniqu company go generic and bland. Honestly, when I was a kid, the only computers I ever owned were Gateways - they were the first computer I tore apart, rebuilt, and distroyed. Growing up in South Dakota, I've wanted to work for them ever since I was a kid.

I finally got my chance last year as a salesman at their Panama City store, where i firsthand witnessed their demise. I saw a changing company plan to bring the company back to profitability week after week, but month after month the numbers just kept going down. I worked for them until our store, along with 60 or so others, found out that we were closing down - gateway broke leases (they still has 3 years remaining on our store's lease), packed up what they could salvage as profit from the stores, a jumped ship.

They're currently redesigning all of the remining stores, dumping their US based tech support (although some of it still remains here), rebadging tonnes of products from Taiwanese manufacturers/selling them as their own, and now outsourcing their computers. It seems that Gateway has lost it's original focus from years back - whether it makes or breaks the company is unknown.....:(
 

draggoon01

Senior member
May 9, 2001
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so basically they're not going to actually make anything anymore and try to sell their name which isn't that good to begin with???
 

StraightPipe

Golden Member
Feb 5, 2003
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(didnt read long post above)

but i saw a news link on AT site about gateway layoffs, mentioned outsourcing , lots of layoffs,

I wonder how much longer they will last
 

Dulanic

Diamond Member
Oct 27, 2000
9,965
590
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From what I have heard from someone I know who works for gateway is they have already laid him off and about 2/3rds of their employees... atleast they were semi decent to him and said if he finishes this month of work they would give 3 months severance.
 

Piano Man

Diamond Member
Feb 5, 2000
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Originally posted by: optoman
This is good news for Dell, bad for employees of Gateway.

Very, very Bad. Gateway started in Sioux City, which is my home town. Now, they are pretty much packing up and leaving, and our town is going to get hit, HARD. Jobs are probably going to India.
 

ViRGE

Elite Member, Moderator Emeritus
Oct 9, 1999
31,516
167
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Originally posted by: rbloedow
It's sad too see what used to be a good/uniqu company go generic and bland.
Outsourcing, mind you, doesn't nessisarily mean "generic and bland." Apple outsources a lot of its machine construction, my PB for example was shipped straight out of Taiwan, but you better believe that they have "Designed by Apple in California" labeled right on the bottom of the machine. Along with design, all of Apple's support services and programing teams are based in America(at least for the Americans, Apple Europe support is obviously in Europe), so the only thing outsourced at all is construction. Now, I'm being far too idealist here; Gateway is on the verge of moving everything(except corperate) out, and they don't really have any interest in designing "new", "innovative", or even just "different" products, so it's fair to say that things are about to become bland; but the point is that outsourcing things doesn't nessisarily make them bland.

 

Idoxash

Senior member
Apr 30, 2001
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In my opinion a company that outsource not only betrays their workers but their own company. In my opinion a company that outsource is no longer a company and by all rights dead. Also in my opinion they will soon close up doors no matter what they do! The really bad thing that comes from this is all the ppl that will no longer have a job. The ceo and other leaders should be out cast and strip of all money so they can soon live like a lot of other ppl will when they have no job. I never did like Gateway computers but what they doing is just plain wrong. I think we all should move to other countrys where there are jobs! Secne all the ones in US is now gone.

--Idoxash
 

ArmchairAthlete

Diamond Member
Dec 3, 2002
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When I left Gateway over a year ago, they were already moving to outsource tech support and cutomer service to India.

I absoultely hate that type of tech support, but it is so common these days. I now only use these forums for tech support after I built my first PC over a year ago.

It is just incredibly hard to understand those Indians, I'm not being racist, it isn't their fault. If I phone tech support I just want someone who can speak english clearly...
 

DAPUNISHER

Super Moderator CPU Forum Mod and Elite Member
Super Moderator
Aug 22, 2001
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I wonder if the new outsourced systems will include AMD again? Probably not, but at this point it might not be a bad move for the bottom line.
 

boshuter

Diamond Member
Feb 11, 2003
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I hate to see all the people losing jobs....... other than that.... GOODBYE AND GOOD RIDDANCE!

 

Acanthus

Lifer
Aug 28, 2001
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ostif.org
Originally posted by: GTaudiophile
Gateway is dead.

I gave them good business, but few can compete with DELL's efficiency. RIP.

Dells Resellerrating has fell through the floor in the last few months, with tech support hovering around 2 points. The only thing dell has is price. Everything else sucks.

The only PC company i reccomend to people that cant build their own and maintain it (eg. computer noobs) is Alienware.

I have always hated gateway.
 

JackHawksmoor

Senior member
Dec 10, 2000
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I don't get what happened to Gateway. They seemed to just totally lose their focus. They used to be neck and neck with Dell on everything-quality (more or less), prices, configurations, etc., plus it was fun because they were located in the Midwest back then, had the cow boxes, and were just different.

Then they slowly started getting more expensive, getting crappier hardware, they dropped their "cow" identiy for a while, and they've just been randomly thrashing around.

And yeah, I *HATE* outsourced tech support. If we don't even do support in the US anymore, what exactly is going to be left? Everyone flipping burgers at Mcdonalds (until that gets replaced by a robot or something)?

BTW, aren't everyones notebooks outsourced basically-either built by another company (usually), or at least not built in the US?
 

Idoxash

Senior member
Apr 30, 2001
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A lot of notebooks are built by other companys. From what I read even dells are done that way. So I IBM and I'm sure most other companys. IN either way the only way to HAVE a GREAT computer is build that mofo ya self, hehe. I guess all us builders help bring down them companys or have they ever figure now that everyone has computers what is there to sell? I'm sure if they took a look at all the ppl they lay off and other jobs they see these days a lot of ppl are having money probs and would not upgrd for years to come. Or did they thought when they lay off ppl they can sell computers? LOL right, eh.

--Idoxash
 

PraetorianGuards

Golden Member
Oct 1, 2002
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Well, good luck to all of the Gateway employees. That's too bad that Gateway is outsourcing everything, maybe they'll be able to rebound now that they are branching out with new products.

Gateway's business model:
1. Cut everything
2. ???
3. Profit!

(Sorry, had to be said :p)
 

dullard

Elite Member
May 21, 2001
25,913
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In the whole scheme of things if Gateway outsorced everything there wouldn't really be any net job cuts. Sure Gateway will cut workers, but the company now doing all this extra work will be hiring employees. That shouldn't be a concern to you unless you happen to be a Gateway employee (and even then if you are willing to move it shouldn't concern you much).

I'm all for getting bad business out of business. If Gateway can't compete, then they shouldn't be in the field trying to compete. Dell has a damn good business model - probably the best in the whole tech field. It is so good that other companies have a choice: convert their business model to be like Dell or go out of business. There isn't any reason that Gateway couldn't opperate like a Dell copycat if they choose.

Things Gateway has done wrong in my opinion:
1) History of poor support. No matter how bad Dell's customer support is now (and yes it is much worse than it was in the past), Dell is still consistantly ranked #2 in the field (just behind Apple). That shows how bad Gateway's support has gotten as well.
2) Poor advertising focus. The Apple ads on the looks/colors haven't done a thing for Apple's market share. So what did Gateway do? Yep they advertised the looks.
3) Bad pricing. A business model that has been very successful is to lure customers in with low base price and earn your profits on the extras. Fast food joints typically sell their sandwiches at or near cost - yet charge $1 for pop that costs them 1 penny. Dell follows that model - their hot deals are unbeatable but if you start adding more memory, better monitors, or better video cards that is where earns its profits. Gateway choose to do the exact opposite. Make their base price sky high and then sell the extras like LCDs and shipping for next to nothing. It could be a great idea but when customers see the initial high base price they move on never noticing the low prices on the rest. Gateway should have stuck with the typical pricing model.
4) Lack of customization. There was a long stretch when all you could choose with your Gateway is the processor speed. That killed the deal for me from ever buying a Gateway. What if I don't want some of their bundled items? Why would I pay extra for these things I don't want? Gateway was playing the "customers are stupid about computers and cannot customize game". As a potential customer I cannot stand being treated like an idiot - that attitude turns away many potential customers.