Gateway/necx canceling recent Visiontek 4400/4600 orders without notification, check your orders

[iwearnosox]

I thought this deserved a whinefest of it's own.

My order of 2/21 for a 4400 with $50 off coupon has been canceled:

Order Number: 4632790XX

VISIONTEK
XTASY GEFORCE4 TI4400

Product not available: item canceled

I received no email notification and the products are no longer listed on their site.

Check your orders here.

UPDATE:

I emailed them about this, they replied quickly:

Dear [sucker],

Thank you for placing your recent order with the Gateway Accessory Store. We regret that our supply of the XTASY GEFORCE4 TI4400 has been depleted, and we are unable to replenish our stock at this time. Consequently, this item has been removed from our inventory list and cancelled from your order #4632790xx. This item is no longer available from the manufacturer and will not be listed on our site in the future.

We apologize for any inconvenience this may have caused and look forward to serving you again. Our site has a full compliment of products. Return to our site at http://www.necxdirect.com/?nonce=guest_gate to find a suitable substitute.

Sincerely,
Client Relations
Gateway Accessory Store

 

[AmdInside]

My order just says backordered.

 

[MytMowse]

If they did they better notify you and refund your money or it was just all a scam.

 

[Warblade]

Oh man, this is gonna suck if they're gonna cancel all orders. I don't see why there is a legitimate reason for them to do this.

I just checked my account. I haven't been cancelled yet. Mine says backordered. I ordered the 4400.

UPDATE
Mine was cancelled as well. Booooooooooooo!

 

[iwearnosox]

Maybe they just hate me then. It'll be interesting to hear from others. Was yours for the 4600 or 4400?

 

[UofI]

Order Date: Feb 22 2002
Order Number: XXXXXXXX
P.O. Number: None Entered
Payment Method: AMER EXPRESS

Item Order Status Qty. Unit Pr. Price
VISIONTEK
XTASY GEFORCE4 TI4400 Product backordered 1 $234.95 $234.95

Sub Total: $234.95
Sales Tax: $0.00
Shipping: $0.00
Discount: -$0.00
Total: $234.95

Still waiting on mine:Q

 

[joechaos]

Cancelled too on the 4600

 

[iwearnosox]

Ok ss284 replied he got canceled too, so this is widespread.

Blech.

 

[UofI]

Not sure why you have a cancelled order when my is still good.
Are companies allowed to cancel an order without a reason?

 

[iwearnosox]

<< Not sure why you have a cancelled order when my is still good.
Are companies allowed to cancel an order without a reason? >>



Maybe they haven't gotten around to you yet- might be a chronological process. Yes, they can cancel an order without a reason, although if they do it to the extent I think they're going to do it here they're likely to run into some PR issues..

 

[ss284]

But I, like no Sox, Ordered the first day the deal was posted, on the 21st.
Shouldn't we be the last to get cancelled? And also, they've done this without notice?
They have some explaining to do, and at the least they better give me a 50 dollar credit toward anything I want.

-Steve

 

[UofI]

Although it sucks to wait two weeks more, I want my card nontheless. This will be some of the biggest crap i've seen in a long time if they cancel orders..

 

[iwearnosox]

Somebody probably whipped together a program that scans their backorder DB and cancels visiontek orders, in which case it's going to do it chronologically. Your time will come.

 

[rebuilder]

I didn't order the video card but did order the Asus mb p4s333 and audigy.

Those scum suckers sent me a "your order has been shipped email" after an email inquiry the next day. Order status showed shipped. Called today to ask for a tracking number and why it was taking so long. After a very long wait the csr came back and said that my order was cancelled because they were out of stock.
Something very fishy going on if you ask me.
I'm assuming that Necx is fulfilling the orders and when I visit their site both of my items are still showing in stock. Hmmmm......

 

[MemnochtheDevil]

Unless their going to cancel a lot of orders, I would think you guys would be last. But maybe visiontek told them they could only get a 100 cards this month, or that there are production troubles. I'd hope gateway would give you guys a form email tomorrow explaining the reasons for the cancelling. Letting you use the 50 off 200 on something else would be nice too. I'm not sure if a $50 credit is going to happen if their are as many cancellations as I think. I'm betting their aren't enough cards to go around right now.

Memnoch

 

[iwearnosox]

I emailed them, here's their reply:

Dear [sucker],

Thank you for placing your recent order with the Gateway Accessory Store. We regret that our supply of the XTASY GEFORCE4 TI4400 has been depleted, and we are unable to replenish our stock at this time. Consequently, this item has been removed from our inventory list and cancelled from your order #4632790xx. This item is no longer available from the manufacturer and will not be listed on our site in the future.

We apologize for any inconvenience this may have caused and look forward to serving you again. Our site has a full compliment of products. Return to our site at http://www.necxdirect.com/?nonce=guest_gate to find a suitable substitute.

Sincerely,
Client Relations
Gateway Accessory Store

 

[jamison]

I got the same email except pertaining to the Ti 4600.

I ordered the first day the deal was around. I just ordered from mwave for the PNY card, hopefully it will be in stock the 11th like they say.

 

[iwearnosox]

My email back:


Hi,

Thank you for the email. Unfortunately the internet is good at disseminating information on a rapid basis, and I've learned that you're canceling many orders that were made utilizing your $50 off $199 purchase, without notification to the customers. This is bad customer service at best and a PR mess for you at it's worst. You're about to be deluged with similar emails like mine.

I suggest you be proactive about these cancellations and notify customers that have been affected. I also suggest you re-issue your $50 off promotional coupon to those affected by your actions as a sign of good will.

Regards,

[sucker]

 

[TK-421]

I got cancelled too.. Cheapest Ti4400 from pricewatch is $275 and $379 for a Ti4600.. guess I'll have to go with a Geforce3 or wait it out for a while..

 

[ss284]

Time to raise some serious hell...

-Steve

 

[JahWren]

Hey, first in - first out. Out in the cold that is...

 

[PinkPanther]

sh!t, mine cancelled. This is going to be big, real big news if a large # of us are affected. oreded on 21 as well. it seems they didn't learn from their friends like Dell and bestbuy. ignorant bastards

 

[IshmaelLeaver]

I'm cancelled, too. I was one of the first to order. This seems fishy; doubt it has to do with stock, more like they don't want to lose a ton of $$$ on the cards.

I bet as soon as they get around to cancelling all the orders, they'll get em in and start selling at regular price.

 

[UofI]

Of course they will cancel all of them and then sell them at regular price. Dont you know were in a capitalistic society?

 

[Expandable]

Hi,

Thank you for the email. Unfortunately the internet is good at disseminating information on a rapid basis, and I've learned that you're canceling many orders that were made utilizing your $50 off $199 purchase, without notification to the customers. This is bad customer service at best and a PR mess for you at it's worst. You're about to be deluged with similar emails like mine.

I suggest you be proactive about these cancellations and notify customers that have been affected. I also suggest you re-issue your $50 off promotional coupon to those affected by your actions as a sign of good will.


Very nice Let.