Last Wednesday (our trash day) the garbageman didn't pickup my trash. I was at home, so I chased his ass down the street and asked him why they didn't pick my trash up. He said: "Operations says your account is in collections." I told him that wasn't true -- I paid my bill 4 quarters in advance -- and that if he waited two seconds I could get him a CC statement showing this. He told me he couldn't wait and to call the office.
I call the office and they told me someone had miscoded my payment. My service was canceled in October of 2006. WTF? This entire time they've been picking up my trash and have never said a word to me about a problem with my account. I paid 170 dollars back in May of 2006 for four quarters of service plus the current quarter. So, my trash service doesn't expire until September. They have the payment listed, the CSR apologized, said it was fixed and that was it.
Today, again, the Garbageman refuses to pickup my trash. I plead with him telling I already contacted the office and everything is supposed to be fixed. He gives me a snaggled-tooth grin, makes a smart-ass remark, and takes off down the street with the truck belching smoke.
I call back. Same problem. Waiting for manager to call me. They tell me they cannot send someone out to pickup two weeks of trash until my account is "reopened." I have the CC statement. They show the payment in their system but the manager is on lunch, so they cannot reopen the account or schedule a pickup. I'm thinking of faxing about 100 copies of it directly up their ass. I'd drive over there and yell at someone until I got arrested but they are like 45 minutes away.
Suggestions?
*Update*
Manager called me while I was in a meeting purchasing life insurance. She told me I would have to pay a 40 dollar "restart service fee" and late fees since my current service expired in October. Exasperated I told her to look on the account and see the yearly payment. I was on hold for about five minutes and she came back and said she saw that. She told me that they miscoded it so my account closed in October. To restart service I needed to pay my current quarter. I thought that was paid with the year sum, but she claims otherwise Obviously the problem with that is that they never sent me a bill because my account was closed. After she realized it was their fault that scheduled a pickup for 1-2 days from now, and I'm mailing them a check for this quarter.
Wouldn't it have been easier if they had applied the payment correctly to begin with? She was dead set on getting this quarter's payment before coming back out, too. I told her that that was BS because I've always paid on-time, but if you close my account and don't send me a bill because of YOUR mistake how and God's name would I know to pay you? I was told the yearly payment was through September 2007 anyway.
Finally she agreed it was their mistake, zero late fees, and they will pickup this week. I just have to write them a check for this quarter. Really, imho, they should just give me the quarter for free since they've already missed two weeks of pickups because of their own ineptness. But, alas, I'm mailing them a check this afternoon. I already dealt with them August 1st on the phone after the first missed pickup and the CSR told me I was current through September 2007.
I don't know if they just feel like extorting another quarter or what.
***Update 2***
They did not pick-up today. I called in and was told my account was canceled again. Livid doesn't describe it.
I filed a complaint with my County Commissioner and the department that oversees Environmental Services (and by-proxy they award contracts for sanitation).
I call the office and they told me someone had miscoded my payment. My service was canceled in October of 2006. WTF? This entire time they've been picking up my trash and have never said a word to me about a problem with my account. I paid 170 dollars back in May of 2006 for four quarters of service plus the current quarter. So, my trash service doesn't expire until September. They have the payment listed, the CSR apologized, said it was fixed and that was it.
Today, again, the Garbageman refuses to pickup my trash. I plead with him telling I already contacted the office and everything is supposed to be fixed. He gives me a snaggled-tooth grin, makes a smart-ass remark, and takes off down the street with the truck belching smoke.
I call back. Same problem. Waiting for manager to call me. They tell me they cannot send someone out to pickup two weeks of trash until my account is "reopened." I have the CC statement. They show the payment in their system but the manager is on lunch, so they cannot reopen the account or schedule a pickup. I'm thinking of faxing about 100 copies of it directly up their ass. I'd drive over there and yell at someone until I got arrested but they are like 45 minutes away.
Suggestions?
*Update*
Manager called me while I was in a meeting purchasing life insurance. She told me I would have to pay a 40 dollar "restart service fee" and late fees since my current service expired in October. Exasperated I told her to look on the account and see the yearly payment. I was on hold for about five minutes and she came back and said she saw that. She told me that they miscoded it so my account closed in October. To restart service I needed to pay my current quarter. I thought that was paid with the year sum, but she claims otherwise Obviously the problem with that is that they never sent me a bill because my account was closed. After she realized it was their fault that scheduled a pickup for 1-2 days from now, and I'm mailing them a check for this quarter.
Wouldn't it have been easier if they had applied the payment correctly to begin with? She was dead set on getting this quarter's payment before coming back out, too. I told her that that was BS because I've always paid on-time, but if you close my account and don't send me a bill because of YOUR mistake how and God's name would I know to pay you? I was told the yearly payment was through September 2007 anyway.
Finally she agreed it was their mistake, zero late fees, and they will pickup this week. I just have to write them a check for this quarter. Really, imho, they should just give me the quarter for free since they've already missed two weeks of pickups because of their own ineptness. But, alas, I'm mailing them a check this afternoon. I already dealt with them August 1st on the phone after the first missed pickup and the CSR told me I was current through September 2007.
I don't know if they just feel like extorting another quarter or what.
***Update 2***
They did not pick-up today. I called in and was told my account was canceled again. Livid doesn't describe it.
I filed a complaint with my County Commissioner and the department that oversees Environmental Services (and by-proxy they award contracts for sanitation).
