Gaming Companies SUCK Now!

[tential]

Oh, actually about this - I too recently had a mishap with Comcast. I explicitly asked for a new line (from outside into the house) to be run. They sent a service guy, who said I'd need permission from the landlord. Hey I am the landlord. That changed to we don't do that need a different kind of tech, sorry .

Okay, call Comcast demand they cancel the service call fee since guy didn't do jack, but rep sweet talks me into telling me they'll send the right tech. Fine, let's do this. Next guy same spiel.

Call back Comcast, get $40 towards my next bill due to me "missing out work waiting for your reps", got all "fees" removed with a complimentary free cable service since I basically went two weeks without cable.

What I'm saying is, you can bitch. And if you bitch enough you might get something. TMobile tried to do the same thing to me. $250 charges in text messaging? WTF mate, I got unlimited. "Oh you do, sorry about that." "No, no sorry because you essentially forced me to pay or cut my service." "Okay, we'll give you a credit of $50 towards your next bill on top of reimbursing your incorrect charge." "That's right!"

I always make sure I "Bitch" and get something free. Always worth a shot right?

Thing is, they aren't measured as much on bad wait times. Price and product features the customer can see and compare - durability and wait times, not so much.

Agreed. I don't see warranties as a fallback at all, I see it as a hopeful measure that may or may not work.

 

[railven]

I always make sure I "Bitch" and get something free. Always worth a shot right?

I use to be more passive, ie old me would have paid the Tmobile mishap and waited for them to reimburse me the error charge.

But my soon to be father in law is a loud mouth 'Murican that seems to get a lot of fancy kick backs. He says it's because he won't let them "win." Haha.

So I noticed myself pushing it more recently. So far, I've made a little back. And yes, I know it isn't the company that is going to eat it in the end. I'm sure whatever they lose to people like me will get rolled back into the cost of things further down the road.

But dammit, let me feel like I won if only for this moment. Haha.

 

[tential]

I use to be more passive, ie old me would have paid the Tmobile mishap and waited for them to reimburse me the error charge.

But my soon to be father in law is a loud mouth 'Murican that seems to get a lot of fancy kick backs. He says it's because he won't let them "win." Haha.

So I noticed myself pushing it more recently. So far, I've made a little back. And yes, I know it isn't the company that is going to eat it in the end. I'm sure whatever they lose to people like me will get rolled back into the cost of things further down the road.

But dammit, let me feel like I won if only for this moment. Haha.

Essentially, you're winning at the cost of the people who are too passive to complain. Because companies know full well they can "Mistakenly charge" customers and most customers don't even check the bill thoroughly.

So they lose a little to you, make it back on the 10 other customers too passive to complain.
As long as you're on the winning end though, who cares....

 

[Maximilian]

Sorry OP but this is pretty much your own fault.

Buying a wireless mouse = fail

Buying any razer product = fail

Do some research before you plonk money down. Although I would have expected better from Logitech support they have gone down the pan somewhat in recent years. They used to be amazing.

 

[HeXen]

This is probably the result of not making enough sales. Not many will pay $75 for a mouse and further not many gamers even buy products like the G13 or G27. They often get a cheap kb/mouse combo and it works as well as far as your gaming performance goes. They're novelties with sometimes handy features for competitive gaming and thats about it.

 

[Nebor]

This is probably the result of not making enough sales. Not many will pay $75 for a mouse and further not many gamers even buy products like the G13 or G27. They often get a cheap kb/mouse combo and it works as well as far as your gaming performance goes. They're novelties with sometimes handy features for competitive gaming and thats about it.

I have a G110 and a G500 mouse on my desktop. And a G700 in a laptop bag somewhere... I find virtually all of the "extra" buttons over a regular mouse to be annoying and in the way. Also the bazillion settings and "profiles" are too confusing for me to use. I use the volume scroll wheel on the keyboard, and the sensitivity up\down buttons on the mouse. That's it.

 

[HeXen]

I have a G110 and a G500 mouse on my desktop. And a G700 in a laptop bag somewhere... I find virtually all of the "extra" buttons over a regular mouse to be annoying and in the way. Also the bazillion settings and "profiles" are too confusing for me to use. I use the volume scroll wheel on the keyboard, and the sensitivity up\down buttons on the mouse. That's it.

That's basically where I ended up too after buying into all the uber high DPI mice, LCD info panels and quick switches. They either didn't improve the experience or just ended up never getting used. I guess you have to be a hardcore WOW or Battlefield fan with time to put into them in order to get any real use out of those things. It looks to me that the gaming peripheral market slowed down anyway.
I still have a Mamba, G9, G13 and Nostromo and Merc Stealth kb in a drawer. Kind of a waste but

Now I just use a gamepad and if needed, a wireless media kb/trackpad. Kick back in my easy chair and enjoy SP only games.

 

[Tech_Greek]

Maximilian, I've been using wireless mice for years and haven't had any issues. There's absolutely no reason that the G700s which is based upon the MX Revolution couldn't work just as good as the G700s in terms of wireless stability. My Razer Naga Epic has zero wireless issues and games just fine - from FPS to RTS to MMO.

The Razer mouse I bought is a Naga Epic Chroma - that's $130. The keyboard I bought is a Black Widow Chroma - that's $150. The G700s I bought at the TIME was $105.00 and that was on sale so please remember that when saying you get what you pay for. If I can't depend on a $100 mouse to do the ONE job it truly has then we have bigger issues in the pc gaming peripherals area. This is not cheap, not for me and I deal with this stuff everyday. I did do my research and I couldn't find anything better at the time. I game in my living room, my computer is hooked up to my receiver which is hooked up to the TV. I don't prefer to have wires running everywhere. If my Xbox controller can start up successfully every time connected to my PC and not have issues @ $60 why can't my $100 mouse?

As I said before, I'm not a cheap buyer. I'll buy the most expensive thing and I would GLADLY pay more to have a higher quality product but the people that'll do so are the minority. I own a small business so I know first hand how people being cheap directly attributes to the degrade of products and support. I see it all the time (I can get this server for 1k cheaper on eBay!).

Corsair Link is a HORRIBLE product, it still doesn't work. Check out their forums, I understand Software will have bugs but it just simply doesn't work like it's supposed to. I had to rig the program at this point just to get the cooler LED to stay white.

I've always made a point to complain to customer service when it involves a service but I've never done so on products as they could care less. You already bought it, why would they care? What are you going to do return your three month old product? Oh wait you can't (I will say this, charge backs are my new friend and I've been utilizing this - SWTOR subscription that I got tired of the developers lying to the community, sorry charged back when they wouldn't refund my expansion pack that I didn't even play yet).

It took Comcast a month and a half to get my internet installed for the same reasons as yours. Wrong tech, wrong rep, blah blah blah. I always get credits for these but I shouldn't have to in the first place.

Hope no one feels that I'm attacking them in my reply. I'm happy to see I'm not the only one out there that's getting fed up with it.

 

[Spungo]

Sorry OP but this is pretty much your own fault.

Buying a wireless mouse = fail

This. Wireless stuff sucks. Wireless N is supposed to be fast as hell, but you'll be lucky to get 1MB/s if the transmitter and receiver are 5 feet apart. Wifi doesn't seem to go through walls, so it's basically useless. Remote starters for cars seem hit or miss. The wireless Guitar Hero controller for PS3 sucks. What is it with companies trying to make everything wireless? My PS3 controller doesn't even work anymore. I can have it wired to the console to get a steady flow of power and the thing still doesn't work. Wireless stuff sucks. Will companies ever stop screwing around like this? It's ridiculous that a 25 year old NES controller still works but a 5 year old PS3 controller doesn't.

 

[CPA]

I'm kinda pissed cause I can't get Logitech's Gaming Software to install in win 8.1. Says not compatible OS but yet works for everyone else it seems. That and the fact that they didn't make the G27 driver for PS4 so it would be compatible, shame cause it's a good wheel.

Had the same issue on win 7. Found I had to go to the support link to get the software that was good. Going to the mouse page and using that download have me the same message you got.

Logitech customer service has definitely been outsourced. Took almost two months to get my mouse rma resolved. Very disappointing.

 

[Imperium]

I bought a Roccat mouse a year ago and love it. None of this wear and tear garbage and I use it most every day. Software is really slick and never had a problem with it. Don't know about support because I've never had to call!

I second this. I have Roccat keyboards (Ryos Pro), nice (Tyon, Kone XTD Optical)... even the mouse pads (Alumic).
Real German quality that has improved since I started using them 4 years ago.

 

[Tech_Greek]

This. Wireless stuff sucks. Wireless N is supposed to be fast as hell, but you'll be lucky to get 1MB/s if the transmitter and receiver are 5 feet apart. Wifi doesn't seem to go through walls, so it's basically useless. Remote starters for cars seem hit or miss. The wireless Guitar Hero controller for PS3 sucks. What is it with companies trying to make everything wireless? My PS3 controller doesn't even work anymore. I can have it wired to the console to get a steady flow of power and the thing still doesn't work. Wireless stuff sucks. Will companies ever stop screwing around like this? It's ridiculous that a 25 year old NES controller still works but a 5 year old PS3 controller doesn't.

I disagree, my wireless stuff works great.

Netgear R7200 Wireless to a Netgear USB 3.0 WA transfers at 20-90 MB/s (depending on if it's solid chunks or smaller files), my wireless that came with my Asus board (Wireless N to AC) also pulls that without an issue. It works flawless and hasn't really ever had an issues. I've setup plenty of wireless networks that are 24/7/365 stable and never have to reboot routers or anything.

My xbox 360 controllers linked fine with the Xbox and the PS3 controllers never had any issues.

My remote start starts my Tundra every single time - but I didn't use an aftermarket fob either, I stuck with the OEM one and had a system put it to operate on truck locking to start it.

Now bluetooth, don't get me started on. It's gotten much better over the years but still makes me want to rage punch things at times.

I actually looked at Roccat - they have a new device they are working for the living room (Roccat Sova) that I would seriously pay to be part of the development testing team on. It matches my HTPC gaming setup PERFECTLY. I really really really really want this!

http://www.ownthecouch.gg

I have no idea how their support is and looking at some reviews online I was so so about buying anything with them. I did download the power grid application and it was pretty much bulletproof (iOS to PC talking/apps)

As far as the LGS:

http://logitech-viva.navisite.net/web/ftp/pub/techsupport/gaming/LGS_8.57.145_x64_Logitech.exe

Is that the EXE you are using? That's the one that worked for me.

Microsoft Hardware Support is amazing - I called in on a wireless set that finally had bit the dust at a clients (2 years of HEAVY HEAVY use). They just asked for the serial number and sent me a new one, without a receipt, without asking me to troubleshoot anything, without asking me to send the old one back first, etc.

 

[norseamd]

My Kensington wireless laser mouse and keyboard set still works despite a few drops and crap.

 

[tential]

This. Wireless stuff sucks. Wireless N is supposed to be fast as hell, but you'll be lucky to get 1MB/s if the transmitter and receiver are 5 feet apart. Wifi doesn't seem to go through walls, so it's basically useless. Remote starters for cars seem hit or miss. The wireless Guitar Hero controller for PS3 sucks. What is it with companies trying to make everything wireless? My PS3 controller doesn't even work anymore. I can have it wired to the console to get a steady flow of power and the thing still doesn't work. Wireless stuff sucks. Will companies ever stop screwing around like this? It's ridiculous that a 25 year old NES controller still works but a 5 year old PS3 controller doesn't.

Never once had an issue with a wireless 360 controller....
My Wireless transmits not fast but nowhere near 1MB/s. Usually around 8-12 MB/s.

Some of this is bad products but some of it seems like you guys just don't take care of things.

 

[Maximilian]

Maximilian, I've been using wireless mice for years and haven't had any issues. There's absolutely no reason that the G700s which is based upon the MX Revolution couldn't work just as good as the G700s in terms of wireless stability. My Razer Naga Epic has zero wireless issues and games just fine - from FPS to RTS to MMO.

The Razer mouse I bought is a Naga Epic Chroma - that's $130. The keyboard I bought is a Black Widow Chroma - that's $150. The G700s I bought at the TIME was $105.00 and that was on sale so please remember that when saying you get what you pay for. If I can't depend on a $100 mouse to do the ONE job it truly has then we have bigger issues in the pc gaming peripherals area. This is not cheap, not for me and I deal with this stuff everyday. I did do my research and I couldn't find anything better at the time. I game in my living room, my computer is hooked up to my receiver which is hooked up to the TV. I don't prefer to have wires running everywhere. If my Xbox controller can start up successfully every time connected to my PC and not have issues @ $60 why can't my $100 mouse?

As I said before, I'm not a cheap buyer. I'll buy the most expensive thing and I would GLADLY pay more to have a higher quality product but the people that'll do so are the minority. I own a small business so I know first hand how people being cheap directly attributes to the degrade of products and support. I see it all the time (I can get this server for 1k cheaper on eBay!).

Corsair Link is a HORRIBLE product, it still doesn't work. Check out their forums, I understand Software will have bugs but it just simply doesn't work like it's supposed to. I had to rig the program at this point just to get the cooler LED to stay white.

I've always made a point to complain to customer service when it involves a service but I've never done so on products as they could care less. You already bought it, why would they care? What are you going to do return your three month old product? Oh wait you can't (I will say this, charge backs are my new friend and I've been utilizing this - SWTOR subscription that I got tired of the developers lying to the community, sorry charged back when they wouldn't refund my expansion pack that I didn't even play yet).

It took Comcast a month and a half to get my internet installed for the same reasons as yours. Wrong tech, wrong rep, blah blah blah. I always get credits for these but I shouldn't have to in the first place.

Hope no one feels that I'm attacking them in my reply. I'm happy to see I'm not the only one out there that's getting fed up with it.

Wireless is another point of failure introduced as a gimmick, there are very few use cases where a wired mouse couldn't do the same job. Same story with corsair link... I mean wtf, who looks at their PSU/heatsink/whatever and thinks "god this is great but it would be even better if it came with software!!". Yeah it looks cool, but when you think about it its another point of failure introduced for pretty much zero gain. Its just there to get people to buy it, muh shiny new feature!!

Also price isnt even a factor if you dont do any research on what you're going to buy.

 

[Tech_Greek]

Wireless is another point of failure introduced as a gimmick, there are very few use cases where a wired mouse couldn't do the same job. Same story with corsair link... I mean wtf, who looks at their PSU/heatsink/whatever and thinks "god this is great but it would be even better if it came with software!!". Yeah it looks cool, but when you think about it its another point of failure introduced for pretty much zero gain. Its just there to get people to buy it, muh shiny new feature!!

Also price isnt even a factor if you dont do any research on what you're going to buy.

Wireless isn't a gimmick. It's an option for those of that do not want wires thrown out across the living room while we game or that don't have the option of running wire to another area on a cost basis.

My water cooler has software with it because it can respond to temperature changes in the color of the LED. It can also shutdown my PC, set all the fans on high and email me if the water cooler fails or a temp reaches a level that I'm not comfortable with.

You keep saying I didn't do any research? I sat down all day and researched the G700s and I sat down all day and researched the Naga Epic Chroma. The G700s was too new to have any issues when I bought it and the Epic Chroma has no issues what so ever. The only issues I have currently are with the WIRED device (the MMO keyboard).

Ninety percent of my job is to research things before doing anything or spending money and I'm very good at it. Having software that worked fine released before become buggy is not an issue of research, it's an issue of quality control on the developers fault. Having a cable break because of the braiding being too stiff is not a common issue and certainly not one I think they would have seen in QC testing.

 

[HeXen]

Some wireless products are ok. Quality and a good battery mean a lot here.

 

[futurefields]

when i hook a second hdd up to my pc my GPU benchmarks are 5% slower

you tell me?

gaming is a headache nothing more, very little satisfaction in it

 

[Tech_Greek]

when i hook a second hdd up to my pc my GPU benchmarks are 5% slower

you tell me?

gaming is a headache nothing more, very little satisfaction in it

Wait, what?

Perhaps your PSU is at the limits or a program is actively utilizing the secondary HD while benchmarking. Windows Update loves to cache update files on a secondary partition (temp files) as well as utilize it for page file usage.

 

[ImpulsE69]

when i hook a second hdd up to my pc my GPU benchmarks are 5% slower

you tell me?

gaming is a headache nothing more, very little satisfaction in it

Are they SATA? Some sata ports are shared and have only a few dedicated ones. I found this out after like a year of benchmarking by accident. It does make a difference, granted should generally only be noticeable for SSD.

 

[Tech_Greek]

Are they SATA? Some sata ports are shared and have only a few dedicated ones. I found this out after like a year of benchmarking by accident. It does make a difference.

That above and some SATA ports are on an entirely different aftermarket controller on the motherboard.

 

[tential]

when i hook a second hdd up to my pc my GPU benchmarks are 5% slower

you tell me?

gaming is a headache nothing more, very little satisfaction in it

Why do something that gives you little satisfaction?

 

[escrow4]

G502 and G710+ plus here, $200 or so on both to Logitech. No issues. Just because it shits itself for you doesn't automatically mean its fail. And I game for up to 40hrs a week.

 

[Tech_Greek]

G502 and G710+ plus here, $200 or so on both to Logitech. No issues. Just because it shits itself for you doesn't automatically mean its fail. And I game for up to 40hrs a week.

You're comparing a gaming wired mechanical keyboard to a gaming wireless mouse made by Logitech.

The Logitech Support forums speak for themselves in that regard, as an early adopter of the G700s I wasn't aware of the issues that it had, hopefully people are more aware.

 

[Spungo]

Never once had an issue with a wireless 360 controller....
My Wireless transmits not fast but nowhere near 1MB/s. Usually around 8-12 MB/s.

Some of this is bad products but some of it seems like you guys just don't take care of things.

I take comfort in knowing I'm not the only person who finds wireless to be extremely slow.
https://www.youtube.com/watch?v=Sue1Zvmh8JA#t=165
Real life test of a file transfer: less than 1 MB/s :'(
That video convinced me to buy powerline network equipment, and I'm really glad I did. I get about the same speed as the guy in the video, somewhere around 5-6 MB/s real world transfer speed.

I also found that my PS3 was basically useless when it used a wireless connection. It would start downloading an update and it would never get to 100%. On a wired connection, it worked fine.