I just wanted to chime in and get some opinions on the Gamefly service. I just signed up a week ago and request 2 games. A day later I was notified that my two games shipped (Condemned and DOA4 for Xbox 360.) The "games" come in the mail 3 days later. I open up the envelope and inside is Frequency (A PS2 game.)
Boo. Not such a big deal, I would expect that they would have shipping errors every now and then. I was just a bit dissappointed especially considering this is my first order. I notified Gamefly 3 days ago about the mixup but still haven't heard back and the two Xbox 360 games still show up on my account as if they're currently in my posession.
I haven't yet sent back Frequency because an automated response told me to wait until I heard from Customer Service. They say their response time is normally 2-4 days. I'm right in the middle of that zone, but I would imagine that they wouldn't take so long to fix this mix.
Anyone here use GameFly for several months? How's your experience? Are there any good alternatives?
Update: About a week ago (after sending two or three unanswered e-mails) I get a message from Gamefly stating the following: "Occasionally games in your Q are not available, and Gamefly will alternatively send the next game on your list."
Well no sh*t, Sherlock. That still has nothing to do with the fact that I received a PS2 game (that was never on my Q) instead of 2 xbox games. They also didn't offer any guidance as to what I should do w/ the incorrect game I received.
I was upset enough to almost cancel my subscription when, lo and behold, Condemned comes in the mail...Wunderbar! I send a thank you message to Gamefly, notifying them that I received one of the two games, and that I still didn't have instructions on what to do with the PS2 game. I get a response a day or two later, instructing me to mail the game back, but cross out the barcode on the Frequency sleeve with a magic marker. Awesome, we're getting somewhere.
At this point, I'm still waiting for Dead or Alive. I'm not overly concerned, because I went snowboarding for about a week, and I'm still somewhat entertained by Condemned. (I'm not impressed by the game at all, but at least it's mildly entertaining.) Well guess what, today I get a Gamefly game sleeve in the mail. I open it expecting to see a copy of Dead or Alive, and what else do I see other than ANOTHER COPY OF CONDEMNED. WTF am I supposed to do w/ two copies of the same game? Beat the game twice? What, did they send me the Super Dooper Cool Condemned Version 10.0 that nobody else has? What a freaking mess...
It's a good thing I'm really unimpressed by the Xbox as far as games are concerned (multimedia functionality is very cool, however), otherwise I'd be upset that I'm not able to play a game that was ordered over 2 weeks ago.
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Boo. Not such a big deal, I would expect that they would have shipping errors every now and then. I was just a bit dissappointed especially considering this is my first order. I notified Gamefly 3 days ago about the mixup but still haven't heard back and the two Xbox 360 games still show up on my account as if they're currently in my posession.
I haven't yet sent back Frequency because an automated response told me to wait until I heard from Customer Service. They say their response time is normally 2-4 days. I'm right in the middle of that zone, but I would imagine that they wouldn't take so long to fix this mix.
Anyone here use GameFly for several months? How's your experience? Are there any good alternatives?
Update: About a week ago (after sending two or three unanswered e-mails) I get a message from Gamefly stating the following: "Occasionally games in your Q are not available, and Gamefly will alternatively send the next game on your list."
Well no sh*t, Sherlock. That still has nothing to do with the fact that I received a PS2 game (that was never on my Q) instead of 2 xbox games. They also didn't offer any guidance as to what I should do w/ the incorrect game I received.
I was upset enough to almost cancel my subscription when, lo and behold, Condemned comes in the mail...Wunderbar! I send a thank you message to Gamefly, notifying them that I received one of the two games, and that I still didn't have instructions on what to do with the PS2 game. I get a response a day or two later, instructing me to mail the game back, but cross out the barcode on the Frequency sleeve with a magic marker. Awesome, we're getting somewhere.
At this point, I'm still waiting for Dead or Alive. I'm not overly concerned, because I went snowboarding for about a week, and I'm still somewhat entertained by Condemned. (I'm not impressed by the game at all, but at least it's mildly entertaining.) Well guess what, today I get a Gamefly game sleeve in the mail. I open it expecting to see a copy of Dead or Alive, and what else do I see other than ANOTHER COPY OF CONDEMNED. WTF am I supposed to do w/ two copies of the same game? Beat the game twice? What, did they send me the Super Dooper Cool Condemned Version 10.0 that nobody else has? What a freaking mess...
It's a good thing I'm really unimpressed by the Xbox as far as games are concerned (multimedia functionality is very cool, however), otherwise I'd be upset that I'm not able to play a game that was ordered over 2 weeks ago.
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