GAH!! Cable TV has been cut UPDATE: Rehooked cable picture looks terrible

MaxDSP

Lifer
May 15, 2001
10,056
0
71
My payment was a coupla weeks late and some ATT tech comes by and physically cut the cable in half and left without even telling us. Now they want to charge me a 27.99 reconnect fee in addition to the $75 I already paid. Goddamnit



UPDATE: The guy came on saturday to rehook the line but the picture quality is absolutely HORRIBLE. I can barely see HBO through the snow and most of the other channels also have the same problem. The guy said that we had to change the lines inside our house but how is it that the picture quality was great before I had it cut and so horrible after he rehooked it? The only thing that had changed was the coax connectors.

Can I do something about this myself?
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
Originally posted by: NutBucket
Get DTV. Fsck the cable company.

digital TV? I agree with "Fsck the cable company"

We also have satellite at my house but that only gets 4 international channels that we cant get with cable


BTW, do we need digital cable to get that channel that has "The Screen savers" and all the other computer shows?
 

Scarpozzi

Lifer
Jun 13, 2000
26,389
1,778
126
I would threaten to call the BBB. I always 'backdate' my checks if I forget to pay a bill. I treat all my accounts like I'm a business since most businesses pay bills a little late every month anyway...they never seem to notice. ;)
 

cjchaps

Diamond Member
Jul 24, 2000
3,013
1
81
Can you go and reconnect the cable yourself? Just get some cable ends and a connector.
 

waggy

No Lifer
Dec 14, 2000
68,143
10
81
I agree! F*ck the cable company! How dare they cut you off for Being late! Don?t they know you have other things to do with the money! Yeah so you were a few weeks late.
Its not like they noticed! Oh wait they did, oops.

Then they dare charge you nearly $30 to reconnect when they cut you off! Just because you were late? BAH! Get a satellite! That why when you DON?T pay that one you can bitch when they cut you off also!

Anyway pay the bill on time and stop complaining. If you would have paid it on time it would still be on now wouldn?t it?

Though I do agree $30 to reconnect it is lame. When all they have to do is flip a switch and whatnot.
 

NutBucket

Lifer
Aug 30, 2000
27,044
556
126
Originally posted by: waggy
I agree! F*ck the cable company! How dare they cut you off for Being late! Don?t they know you have other things to do with the money! Yeah so you were a few weeks late.
Its not like they noticed! Oh wait they did, oops.

Then they dare charge you nearly $30 to reconnect when they cut you off! Just because you were late? BAH! Get a satellite! That why when you DON?T pay that one you can bitch when they cut you off also!

Anyway pay the bill on time and stop complaining. If you would have paid it on time it would still be on now wouldn?t it?

Though I do agree $30 to reconnect it is lame. When all they have to do is flip a switch and whatnot.

I didn't mean fsck them b/c they disconnected him, just fsck them in general. If you're late they cut the line, seems simple enough. I just wouldn't pay them to reconnect it when DTV has 10X better service IMHO.
 

Vic

Elite Member
Jun 12, 2001
50,422
14,333
136
Originally posted by: Scarpozzi
I would threaten to call the BBB. I always 'backdate' my checks if I forget to pay a bill. I treat all my accounts like I'm a business since most businesses pay bills a little late every month anyway...they never seem to notice. ;)

And you probably have sh!t credit too.
 

waggy

No Lifer
Dec 14, 2000
68,143
10
81
Originally posted by: NutBucket
Originally posted by: waggy
I agree! F*ck the cable company! How dare they cut you off for Being late! Don?t they know you have other things to do with the money! Yeah so you were a few weeks late.
Its not like they noticed! Oh wait they did, oops.

Then they dare charge you nearly $30 to reconnect when they cut you off! Just because you were late? BAH! Get a satellite! That why when you DON?T pay that one you can bitch when they cut you off also!

Anyway pay the bill on time and stop complaining. If you would have paid it on time it would still be on now wouldn?t it?

Though I do agree $30 to reconnect it is lame. When all they have to do is flip a switch and whatnot.

I didn't mean fsck them b/c they disconnected him, just fsck them in general. If you're late they cut the line, seems simple enough. I just wouldn't pay them to reconnect it when DTV has 10X better service IMHO.

oh i wasent saying that to you. just cant belive the guy is upset that he didnt pay his bill on time and they cut him off heh.

but i agree fu$# the cable company. i hate paying $50 a month but heh there are some good channels such as tech tv. though i only watch maybe 10hours a week worth of tv. my wife enjoyes watching the silly health channels.

anyway pay the bills on time and this does not happen to you!
 

Mill

Lifer
Oct 10, 1999
28,558
3
81
Originally posted by: PSYWVic
Originally posted by: Scarpozzi
I would threaten to call the BBB. I always 'backdate' my checks if I forget to pay a bill. I treat all my accounts like I'm a business since most businesses pay bills a little late every month anyway...they never seem to notice. ;)

And you probably have sh!t credit too.

Bills have to be more than a month later or even later for them to be turned over to collections. Only after collections fails in their attempt to collect money does your credit report get changed by the billing company.

FWIW,
Evan
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
well, after calling 2 different numbers and talking to 4 different cus reps, they all said that my account is still active because I just paid off my bill. I tried to connect the 2 ends but its not working, altho I do know that the line is still active because thats what their computers show.



Waggy, the reason Im more pissed is because they cut the cable and didnt even knock on the door or try to resolve the matter before cutting it.

Nutbucket, how much is DTV? all I need is the basic cable channels and HBO and Encore. I was paying 34.99/month
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
Originally posted by: amdskip
Did they call you before cutting it at all?

I mean no. I was watching TV and all of a sudden, I get snow on it. My sister says she saw a cable tech outside messing around but by the time I went outside, he had dissapeared
 

NutBucket

Lifer
Aug 30, 2000
27,044
556
126
Originally posted by: MaxDSP
well, after calling 2 different numbers and talking to 4 different cus reps, they all said that my account is still active because I just paid off my bill. I tried to connect the 2 ends but its not working, altho I do know that the line is still active because thats what their computers show.



Waggy, the reason Im more pissed is because they cut the cable and didnt even knock on the door or try to resolve the matter before cutting it.

Nutbucket, how much is DTV? all I need is the basic cable channels and HBO and Encore. I was paying 34.99/month

It'll prolly end up being more then that. Figure $32 is baseline for the cable. Then $5 for your local channels and $12 for HBO and $11 for Encore (I know Encore comes w/ some other channels, maybe Starz or something.) For me its cheaper; I just have the $32 plus an extra $5 package that has like 6 other Discovery Channels.
 

Vic

Elite Member
Jun 12, 2001
50,422
14,333
136
Originally posted by: Millenium
Originally posted by: PSYWVic
Originally posted by: Scarpozzi
I would threaten to call the BBB. I always 'backdate' my checks if I forget to pay a bill. I treat all my accounts like I'm a business since most businesses pay bills a little late every month anyway...they never seem to notice. ;)

And you probably have sh!t credit too.

Bills have to be more than a month later or even later for them to be turned over to collections. Only after collections fails in their attempt to collect money does your credit report get changed by the billing company.

FWIW,
Evan

I'm a loan officer and I pull consumer credit reports all day long. Also, I have considerable experience in credit underwriting.
Late payments show on a credit report as soon as the regular monthly payment is more than 30 days late. In fact, when dealing with poor credit customers, we refer to late payments in that fashion, i.e. "a couple of 30's here, a 60 there," etc. Depending on how recent these late payments are, they can have a DRAMATIC effect on the credit score. Also, every single late payment more than 30 days will show up on your credit for 7 years.
So now I know that some of you are thinking, Hey, cool, I can be up to a month late on my payments and it's ok! Not so, as late fees may begin when a payment is only 5 days late. If you make the regular payment (albeit late) but forget to add on the late fee, you may still be reported as 30 days late to the bureaus.
Back-dating checks will not help you. Most companies never even look at the date on the check when they post it. The only date that matters is the day they post it.
And Scarpozzi, if he went to the BBB to file a complaint because ATT disconnected his cable for non-payment, he might get laughed at, just FYI.
The good news here is that utilities (of which cable TV is one) don't report to credit bureaus unless the account goes to collection, which would usually take 90-120 days (or more) of continuous non-payment. As ATT collects for their services in advance (as opposed to arrears like electric, gas, and water companies, for example) and promptly disconnects non-paying customers (as you have seen), you can at least be thankful that your account won't go to collections.
Get DTV if you want, I hear they're nice. Most importantly, just pay your bills on time. It's the honest thing to do and it will save you a lot of money in the long run.
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
Originally posted by: NutBucket
Originally posted by: MaxDSP
well, after calling 2 different numbers and talking to 4 different cus reps, they all said that my account is still active because I just paid off my bill. I tried to connect the 2 ends but its not working, altho I do know that the line is still active because thats what their computers show.



Waggy, the reason Im more pissed is because they cut the cable and didnt even knock on the door or try to resolve the matter before cutting it.

Nutbucket, how much is DTV? all I need is the basic cable channels and HBO and Encore. I was paying 34.99/month

It'll prolly end up being more then that. Figure $32 is baseline for the cable. Then $5 for your local channels and $12 for HBO and $11 for Encore (I know Encore comes w/ some other channels, maybe Starz or something.) For me its cheaper; I just have the $32 plus an extra $5 package that has like 6 other Discovery Channels.


plus a couple hundred extra for installation and equipment right?
 

Kevin

Diamond Member
Jan 1, 2002
3,995
1
0
Have you considered that maybe the cable company didn't cut your line but a militia group with ties to third world countries? ;)

Anyway, I hate satellite every since my grandfather got it. Lets see, 500 channels + an 84 year old = Many house calls. Its all the same though, you're still watching HBO if its from a satellite or a wire...
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
Originally posted by: PSYWVic
Originally posted by: Millenium
Originally posted by: PSYWVic
Originally posted by: Scarpozzi
I would threaten to call the BBB. I always 'backdate' my checks if I forget to pay a bill. I treat all my accounts like I'm a business since most businesses pay bills a little late every month anyway...they never seem to notice. ;)

And you probably have sh!t credit too.

Bills have to be more than a month later or even later for them to be turned over to collections. Only after collections fails in their attempt to collect money does your credit report get changed by the billing company.

FWIW,
Evan

I'm a loan officer and I pull consumer credit reports all day long. Also, I have considerable experience in credit underwriting.
Late payments show on a credit report as soon as the regular monthly payment is more than 30 days late. In fact, when dealing with poor credit customers, we refer to late payments in that fashion, i.e. "a couple of 30's here, a 60 there," etc. Depending on how recent these late payments are, they can have a DRAMATIC effect on the credit score. Also, every single late payment more than 30 days will show up on your credit for 7 years.
So now I know that some of you are thinking, Hey, cool, I can be up to a month late on my payments and it's ok! Not so, as late fees may begin when a payment is only 5 days late. If you make the regular payment (albeit late) but forget to add on the late fee, you may still be reported as 30 days late to the bureaus.
Back-dating checks will not help you. Most companies never even look at the date on the check when they post it. The only date that matters is the day they post it.
And Scarpozzi, if he went to the BBB to file a complaint because ATT disconnected his cable for non-payment, he might get laughed at, just FYI.
The good news here is that utilities (of which cable TV is one) don't report to credit bureaus unless the account goes to collection, which would usually take 90-120 days (or more) of continuous non-payment. As ATT collects for their services in advance (as opposed to arrears like electric, gas, and water companies, for example) and promptly disconnects non-paying customers (as you have seen), you can at least be thankful that your account won't go to collections.
Get DTV if you want, I hear they're nice. Most importantly, just pay your bills on time. It's the honest thing to do and it will save you a lot of money in the long run.



Thanks for the useful advice but paying on time is not a problem for me. This late payment is only my first late payment in like 2 years. Ive paid my credit cards, school bills, cell phone, dsl service, cable tv, etc all on time. This is a first for me. 2 weeks ago my credit score was 730 (through equifax) when I last checked
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
Originally posted by: kevin000
Have you considered that maybe the cable company didn't cut your line but a militia group with ties to third world countries? ;)

Anyway, I hate satellite every since my grandfather got it. Lets see, 500 channels + an 84 year old = Many house calls. Its all the same though, you're still watching HBO if its from a satellite or a wire...

I love the quality I get on satellite tho (based on the 4-5 channels we do get). Some of the channels on my cable tv have horrible receptions
 

NutBucket

Lifer
Aug 30, 2000
27,044
556
126
Originally posted by: MaxDSP
Originally posted by: NutBucket
Originally posted by: MaxDSP
well, after calling 2 different numbers and talking to 4 different cus reps, they all said that my account is still active because I just paid off my bill. I tried to connect the 2 ends but its not working, altho I do know that the line is still active because thats what their computers show.



Waggy, the reason Im more pissed is because they cut the cable and didnt even knock on the door or try to resolve the matter before cutting it.

Nutbucket, how much is DTV? all I need is the basic cable channels and HBO and Encore. I was paying 34.99/month

It'll prolly end up being more then that. Figure $32 is baseline for the cable. Then $5 for your local channels and $12 for HBO and $11 for Encore (I know Encore comes w/ some other channels, maybe Starz or something.) For me its cheaper; I just have the $32 plus an extra $5 package that has like 6 other Discovery Channels.


plus a couple hundred extra for installation and equipment right?

Equipment/install will end up costing you <$100 even for multiple rooms. (well, 2 anyway) More then that requires alittle $50 gadget.
 

MaxDSP

Lifer
May 15, 2001
10,056
0
71
Originally posted by: NutBucket
Originally posted by: MaxDSP
Originally posted by: NutBucket
Originally posted by: MaxDSP
well, after calling 2 different numbers and talking to 4 different cus reps, they all said that my account is still active because I just paid off my bill. I tried to connect the 2 ends but its not working, altho I do know that the line is still active because thats what their computers show.



Waggy, the reason Im more pissed is because they cut the cable and didnt even knock on the door or try to resolve the matter before cutting it.

Nutbucket, how much is DTV? all I need is the basic cable channels and HBO and Encore. I was paying 34.99/month

It'll prolly end up being more then that. Figure $32 is baseline for the cable. Then $5 for your local channels and $12 for HBO and $11 for Encore (I know Encore comes w/ some other channels, maybe Starz or something.) For me its cheaper; I just have the $32 plus an extra $5 package that has like 6 other Discovery Channels.


plus a couple hundred extra for installation and equipment right?

Equipment/install will end up costing you <$100 even for multiple rooms. (well, 2 anyway) More then that requires alittle $50 gadget.


well, the setup right now is that I have 4 TV's hooked up to cable, and 1 TV tuner. It might become pretty expensive with those 50 dollar gadget :Q
 

NikPreviousAcct

No Lifer
Aug 15, 2000
52,763
1
0
All the information regarding disconnection of delinquent accounts and reconnection fees and processes is all stated in your user agreement. :) That you signed.

:)

nik
 

NutBucket

Lifer
Aug 30, 2000
27,044
556
126
Originally posted by: MaxDSP
Originally posted by: NutBucket
Originally posted by: MaxDSP
Originally posted by: NutBucket
Originally posted by: MaxDSP
well, after calling 2 different numbers and talking to 4 different cus reps, they all said that my account is still active because I just paid off my bill. I tried to connect the 2 ends but its not working, altho I do know that the line is still active because thats what their computers show.



Waggy, the reason Im more pissed is because they cut the cable and didnt even knock on the door or try to resolve the matter before cutting it.

Nutbucket, how much is DTV? all I need is the basic cable channels and HBO and Encore. I was paying 34.99/month

It'll prolly end up being more then that. Figure $32 is baseline for the cable. Then $5 for your local channels and $12 for HBO and $11 for Encore (I know Encore comes w/ some other channels, maybe Starz or something.) For me its cheaper; I just have the $32 plus an extra $5 package that has like 6 other Discovery Channels.


plus a couple hundred extra for installation and equipment right?

Equipment/install will end up costing you <$100 even for multiple rooms. (well, 2 anyway) More then that requires alittle $50 gadget.


well, the setup right now is that I have 4 TV's hooked up to cable, and 1 TV tuner. It might become pretty expensive with those 50 dollar gadget :Q

You only need one if you have more then 2 boxes. BTW, each box past the first is an extra $5 a month. 2 boxes usually are included in a "multi-room" system. If you want 4, the additional boxes are about $75 each.