G-mail account hacked, does Google have a contact number?

[imported_Tomato]

I believe my GMail account has just been hacked, sometime within the past 2 hours.

A lot of important personal information is in the account (passwords, home addresses/personal phone numbers, etc.) and I'm pretty concerned.

Is there a number at Google I can call to try and resolve this?

When asked for my password/security question, "What is your library card number?" popped up. My question was "What was the name of your first pet/mother's maiden name?"

My old password won't work, and I could log in just fine about 2 hours ago.

Please help. Has this even happened to anyone, and if so how was it resolved?

Update... does this mean anything?

I sent an e-mail to my gmail account from my work account and included a read receipt. I also included a trace, which kicked back:

Your trace: Immediate Attention Required
addressed to: myaccount@gmail.com
has reached: MAIL.GLOBAL.BIGFISH.COM
at: 10/22/2004 04:26:28 PM

When I google-ed "MAIL.GLOBAL.BIGFISH.COM" the #1 result was:

http://admin.global.bigfish.com/
admin.global.bigfish.com

http://admin.global.bigfish.com/ = https://admin.global.frontbridge.com/

Does this mean anything at all?

 

[Platypus]

lol

 

[Mill]

It is possible it is just an error with google.

 

[rh71]

Hmm... not sure why someone would change your secret question if they wanted to hack your account...

First think... do you even have a library card number handy ? Did you ever ?

 

[n0cmonkey]

Why would you keep personal information in your gmail? :shocked:

 

[imported_Tomato]

Originally posted by: rh71
Hmm... not sure why someone would change your secret question if they wanted to hack your account...

First think... do you even have a library card number handy ? Did you ever ?

No, the last library card I had was in college, over 2 years ago.

 

[imported_Tomato]

Originally posted by: Mill
It is possible it is just an error with google.

Everyone seems to be able to sign into their account fine - plus, the "secret question" has been changed.

 

[whattaguy]

Originally posted by: n0cmonkey
Why would you keep personal information in your gmail? :shocked:

 

[imported_Tomato]

Originally posted by: n0cmonkey
Why would you keep personal information in your gmail? :shocked:

Stupid, I know. There was so much storage there I kept a lot of personal documents there.

 

[jst0ney]

local.google.com for mountian vista

 

[Mill]

I can't find contact information anwhere...

 

[n0cmonkey]

Originally posted by: Tomato

Originally posted by: n0cmonkey
Why would you keep personal information in your gmail? :shocked:

Stupid, I know. There was so much storage there I kept a lot of personal documents there.

I can send you a 1GB hard drive.

 

[imported_Tomato]

Originally posted by: n0cmonkey

Originally posted by: Tomato

Originally posted by: n0cmonkey
Why would you keep personal information in your gmail? :shocked:

Stupid, I know. There was so much storage there I kept a lot of personal documents there.

I can send you a 1GB hard drive.

I kept the personal info there so I could access them easily from anywhere.

i.e. My fiance's social security number.

 

[pyonir]

Google Inc
650-623-4000
1600 Amphiteatre Pkwy
Mountain View, CA

 

[n0cmonkey]

Originally posted by: Tomato

Originally posted by: n0cmonkey

Originally posted by: Tomato

Originally posted by: n0cmonkey
Why would you keep personal information in your gmail? :shocked:

Stupid, I know. There was so much storage there I kept a lot of personal documents there.

I can send you a 1GB hard drive.

I kept the personal info there so I could access them easily from anywhere.

i.e. My fiance's social security number.

You encrypted it all though. Right?

 

[n0cmonkey]

Try the "forgot your password" thingy.

 

[eelw]

Originally posted by: Tomato

Originally posted by: n0cmonkey
Why would you keep personal information in your gmail? :shocked:

Stupid, I know. There was so much storage there I kept a lot of personal documents there.

Well hopefully you will begin to encrypt your personal files you keep online.

 

[Hammer]

make sure you confirm your email address. you might be trying to log into someone elses account

 

[DBL]

That's why you make your password something other than a variation of your boyfriend?s name.

 

[imported_Tomato]

Originally posted by: Mill
I can't find contact information anwhere...

I'm looking too Mill, all I have is a help@google.com e-mail addy right now. My experience has been Google isn't too quick when it comes to responding to e-mails requesting help/support. A phone number woudl be great.

 

[rh71]

HOLD THE PHONE... I just checked and Gmail doesn't even allow you to have a secret question of maiden name or pet [anymore]... so it's possible it's "changed" automatically because of that. Did you ever "write your own question" ?

 

[pyonir]

Originally posted by: Tomato

Originally posted by: Mill
I can't find contact information anwhere...

I'm looking too Mill, all I have is a help@google.com e-mail addy right now. My experience has been Google isn't too quick when it comes to responding to e-mails requesting help/support. A phone number woudl be great.

I guess my post is only visible to me.

 

[imported_Tomato]

Originally posted by: pyonir
Google Inc
650-623-4000
1600 Amphiteatre Pkwy
Mountain View, CA

Thanks pyonir, you kick ass.

 

[imported_Tomato]

Originally posted by: n0cmonkey

Originally posted by: Tomato

Originally posted by: n0cmonkey

Originally posted by: Tomato

Originally posted by: n0cmonkey
Why would you keep personal information in your gmail? :shocked:

Stupid, I know. There was so much storage there I kept a lot of personal documents there.

I can send you a 1GB hard drive.

I kept the personal info there so I could access them easily from anywhere.

i.e. My fiance's social security number.

You encrypted it all though. Right?

Nope.

 

[T2T III]

Tomato,

Your life is full of drama. Last week, you left eggs and such in the car while you were at work. This week, your Gmail account gets hacked. What's next week going to be like?