I got this in an email this morning. If someone alreay posted this stuff, um.. sorry
The next time you feel like you have done something stupid on your
computer, pull these out and realize that we definitely have different
levels of
"STUPID" when it comes to technology. Anyone among you who believes
you are technologically challenged, you "ain't seen nothing' yet."
This is an excerpt from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to
"Press Return Key" because of the flood of calls asking where the "Any"
key is.
2. AST technical support had a caller complaining that her mouse was
hard to control with the dust cover on. The
cover turned out to be the plastic bag the mouse was packaged in.
3. Another AST customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from
the customer along with photocopies of the floppies.
4. A Dell technician advised his customer to put his troubled floppy
back in the drive and close the door. The
customer asked the tech to hold on and was heard putting the phone down,
getting up and crossing the room to close
the door to his room.
5. Another Dell customer called to say he couldn't get his computer to
fax anything. After 40 minutes of
troubleshooting, the technician discovered the man was trying to fax a
piece of paper by holding it in front of the monitor
screen and hitting the "send" key.
6. Yet another Dell customer called to complain that his keyboard no
longer worked. He had cleaned it by filling up
his tub with soap and water and soaking the keyboard for a day, then
removing all the keys and washing them
individually.
7. A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad
and an invalid." The tech explained that the computer's "bad command"
and "invalid" responses shouldn't be taken
personally.
8. A confused caller to IBM was having troubles printing documents. He
told the technician that the computer had said
it "couldn't find printer." The user had also tried turning the computer
screen to face the printer but said that his
computer still couldn't "see" the printer."
9. An exasperated caller to Dell Computer Tech Support couldn't get her
new Dell Computer to turn on. After
ensuring the computer was plugged in, the technician asked her what
happened when she pushed the power button. Her
response, "I pushed and pushed on this foot pedal and nothing happens."
The "foot pedal" turned out to be the
computer's mouse.
10. Another customer called Compaq Tech Support to say her brand-new
computer wouldn't work. She said she
unpacked the unit, plugged it in and sat there for 20 minutes waiting
for something to happen. When asked what
happened when she pressed the power switch, she asked, "What power
switch?"
11. Another IBM customer had troubles installing software and rang for
support. "I put in the first disk, and that was
OK. It said to put in the second disk, and I had some problems with the
disk. When it said to put in the third disk, I
couldn't even fit it in ...."The user hadn't realized that "Insert Disk
2" meant to remove Disk 1 first.
12. In a similar incident, a customer had followed the instructions for
installing software. The instructions said to
remove the disk from its cover and insert into the drive. The user had
physically removed the casing of the disk and
wondered why there were problems.
13. True story from a Novell NetWire Sysop: Caller: "Hello, is this
Tech Support?"
Tech: "Yes, it is. How may I help you?" Caller: "The cup holder on my
PC is broken and I am within my warranty
period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?" Caller: "Yes, it's
attached to the front of my computer." Tech: "Please
excuse me. If I seem a bit stumped, it's because I am. Did you receive
this as part of a promotional at a trade show?
How did you get
> >> this cup holder? Does it have any trademark on it?" Caller: It
came with my computer. I don't know anything
about a promotional. It just has '4X' on it." At this point, the Tech
Rep had to mute the caller because he couldn't stand
it. He was laughing too hard. The caller had been using the load
drawer of the CD-ROM drive as a cup holder and
snapped it off the drive.
14. A woman called the Canon help desk with a problem with her printer.
The tech asked her if she was running it
under "Windows." The woman responded, "No, my desk is next to the
door. But that is a good point. The man sitting
in the cubicle next to me is under a window and his printer is working
fine."
15. Tech Support: "O.K. Bob, let's press the control and escape keys
at the same time. That brings up a task list in
the middle of the screen. Now type the letter "P" to bring up the
Program Manager." Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob." Customer: "What do you mean?" Tech: "'P'
on your keyboard, Bob."
Customer: "I'm not going to do that!"
The next time you feel like you have done something stupid on your
computer, pull these out and realize that we definitely have different
levels of
"STUPID" when it comes to technology. Anyone among you who believes
you are technologically challenged, you "ain't seen nothing' yet."
This is an excerpt from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to
"Press Return Key" because of the flood of calls asking where the "Any"
key is.
2. AST technical support had a caller complaining that her mouse was
hard to control with the dust cover on. The
cover turned out to be the plastic bag the mouse was packaged in.
3. Another AST customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from
the customer along with photocopies of the floppies.
4. A Dell technician advised his customer to put his troubled floppy
back in the drive and close the door. The
customer asked the tech to hold on and was heard putting the phone down,
getting up and crossing the room to close
the door to his room.
5. Another Dell customer called to say he couldn't get his computer to
fax anything. After 40 minutes of
troubleshooting, the technician discovered the man was trying to fax a
piece of paper by holding it in front of the monitor
screen and hitting the "send" key.
6. Yet another Dell customer called to complain that his keyboard no
longer worked. He had cleaned it by filling up
his tub with soap and water and soaking the keyboard for a day, then
removing all the keys and washing them
individually.
7. A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad
and an invalid." The tech explained that the computer's "bad command"
and "invalid" responses shouldn't be taken
personally.
8. A confused caller to IBM was having troubles printing documents. He
told the technician that the computer had said
it "couldn't find printer." The user had also tried turning the computer
screen to face the printer but said that his
computer still couldn't "see" the printer."
9. An exasperated caller to Dell Computer Tech Support couldn't get her
new Dell Computer to turn on. After
ensuring the computer was plugged in, the technician asked her what
happened when she pushed the power button. Her
response, "I pushed and pushed on this foot pedal and nothing happens."
The "foot pedal" turned out to be the
computer's mouse.
10. Another customer called Compaq Tech Support to say her brand-new
computer wouldn't work. She said she
unpacked the unit, plugged it in and sat there for 20 minutes waiting
for something to happen. When asked what
happened when she pressed the power switch, she asked, "What power
switch?"
11. Another IBM customer had troubles installing software and rang for
support. "I put in the first disk, and that was
OK. It said to put in the second disk, and I had some problems with the
disk. When it said to put in the third disk, I
couldn't even fit it in ...."The user hadn't realized that "Insert Disk
2" meant to remove Disk 1 first.
12. In a similar incident, a customer had followed the instructions for
installing software. The instructions said to
remove the disk from its cover and insert into the drive. The user had
physically removed the casing of the disk and
wondered why there were problems.
13. True story from a Novell NetWire Sysop: Caller: "Hello, is this
Tech Support?"
Tech: "Yes, it is. How may I help you?" Caller: "The cup holder on my
PC is broken and I am within my warranty
period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?" Caller: "Yes, it's
attached to the front of my computer." Tech: "Please
excuse me. If I seem a bit stumped, it's because I am. Did you receive
this as part of a promotional at a trade show?
How did you get
> >> this cup holder? Does it have any trademark on it?" Caller: It
came with my computer. I don't know anything
about a promotional. It just has '4X' on it." At this point, the Tech
Rep had to mute the caller because he couldn't stand
it. He was laughing too hard. The caller had been using the load
drawer of the CD-ROM drive as a cup holder and
snapped it off the drive.
14. A woman called the Canon help desk with a problem with her printer.
The tech asked her if she was running it
under "Windows." The woman responded, "No, my desk is next to the
door. But that is a good point. The man sitting
in the cubicle next to me is under a window and his printer is working
fine."
15. Tech Support: "O.K. Bob, let's press the control and escape keys
at the same time. That brings up a task list in
the middle of the screen. Now type the letter "P" to bring up the
Program Manager." Customer: "I don't have a 'P'."
Tech: "On your keyboard, Bob." Customer: "What do you mean?" Tech: "'P'
on your keyboard, Bob."
Customer: "I'm not going to do that!"
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