a friend of mine monitors tech calls... makes sure the techs are doing their jobs right..
he tells me about this call from southern alabama.. a guy couldn't get his printer working
tech: okay, I need you to check and make sure that the cartridges are seated properly
customer: um.. ok.. hold on. *sets corded phone down*
4 minutes later
customer: ok looks ok
tech: alright sir, I'd like you to unplug the printer, then plug it back in, and tell me what the lights look like
customer: why does it matter? I always turn it off.
tech: sir, it matters.
customer: I dun think so. off is off.
tech: Sir, lets look at a hypothetical situation.
customer: ok
tech: you have a hairdryer. you're in the bathtub. would you turn the hairdryer off and throw it in the tub with you?
customer: *ponders* well.. I s'pose not
tech: that's right. now go unplug your printer.
he tells me about this call from southern alabama.. a guy couldn't get his printer working
tech: okay, I need you to check and make sure that the cartridges are seated properly
customer: um.. ok.. hold on. *sets corded phone down*
4 minutes later
customer: ok looks ok
tech: alright sir, I'd like you to unplug the printer, then plug it back in, and tell me what the lights look like
customer: why does it matter? I always turn it off.
tech: sir, it matters.
customer: I dun think so. off is off.
tech: Sir, lets look at a hypothetical situation.
customer: ok
tech: you have a hairdryer. you're in the bathtub. would you turn the hairdryer off and throw it in the tub with you?
customer: *ponders* well.. I s'pose not
tech: that's right. now go unplug your printer.
