Fsck AT&T wireless

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dabuddha

dabuddha

Lifer
Apr 10, 2000
19,579
17
81
God damn I hate AT&T now. I've been using their TDMA service for the past 3 years. Since January of 2004, I've been having this weird problem with both of my phones where every time I try to place an outgoing call, I'd get a fast busy signal and it'd drop me back to the main menu of my phone. I would literally have to redial a number at least 50-60 times before I'd get through.
Calling AT&T gets me the answer that it's my phone that's the problem. I asked them how this could be possible with 2 phones at the same time. They of course told me that it's my phone. Then I told them how the same thing happens with my parent's phone. So of course they tell me their phone is bad. I asked them if it could be possible that AT&T's tech support is so clueless that they'd like to blame it on equipment so they can make more money.
Of course she tells me that I can go to a store, buy a new phone, and if it still has the same problem, return the phone. Apparently she didn't understand the part where I said the problem is intermittent.
Fast forward to this last Tuesday when my car broke down on the side of the highway. It took me over 40 minutes just to get a call through to Geico's road side emergency service! I kept trying to dial the number on my cell phone as well as my wife's.
Calling the assholes today to complain about this got me nowhere. They even refused to transfer me to a supervisor. And of course, if I want to switch companies, I have to pay the early termination fee even though it seems like they're breaking the contract by not providing service. To this, the CSR replies AT&T does not guarantee service.
Is there anything I can possibly do about this? My contracts up in November but I want to switch companies now without being penalized. What gets me is that both phones worked flawlessly up until Jan of 2004. Now the service has gone downhill big time.

[/rant]
 
Pliablemoose

Pliablemoose

Lifer
Oct 11, 1999
25,195
0
56
Call them & see what the early out fee is, barring that, just get another line of service with another carrier, cancel when you can.

When I cancelled with AT&T they said "Hang on." & cut my service during the middle of my call to customer service.
 
dabuddha

dabuddha

Lifer
Apr 10, 2000
19,579
17
81
I'll have to check how much the termination fee is but I think it was either $150 or $350 per phone (2 phones)
I even told the moron that I won't even rely on my cell phone if I have a real emergency (someone breaking down my door with an axe or whatnot) because the call probably won't connect and the b!tch just laughs.
 
M

Mayfriday0529

Diamond Member
Sep 15, 2003
7,187
0
71
Originally posted by: dabuddha
Originally posted by: Jnetty99
My AT&T is working fine want to borrow my phone, i think i got full Blue bars over my head.
Click to expand...

lol

TDMA or GSM?
Click to expand...


Probably GSM which one is the common one out there?
actually honestly i also want to get rid of AT&T and get something else but i have a contract and now waiting what will happen with the Cingular Take over.
 
T

Thegonagle

Diamond Member
Jun 8, 2000
9,773
0
71
A $2 calculator will tell you whether or not to pay the ETF.

The main problem you're experiencing is that they've been cutting TDMA capacity drastically in order to make room for GSM channels.

Did you know that when you can?t get calls out, that also means other people can?t call you? (It?s true.)

What they want you to do is go in so they can sell you a GSM phone, and extend your contract another year (or two!).

Whether or not you want to do that is up to you. Personally, I wouldn?t reward them with my business any longer, because their TDMA to GSM conversion has been a fiasco from the beginning, and your experience is endemic in that conversion process. (In other words, they?ve been pissing a lot of customers off lately with poor service.)
 
K

Kelvrick

Lifer
Feb 14, 2001
18,422
5
81
Originally posted by: Thegonagle
A $2 calculator will tell you whether or not to pay the ETF.

The main problem you're experiencing is that they've been cutting TDMA capacity drastically in order to make room for GSM channels.

Did you know that when you can?t get calls out, that also means other people can?t call you? (It?s true.)

What they want you to do is go in so they can sell you a GSM phone, and extend your contract another year (or two!).

Whether or not you want to do that is up to you. Personally, I wouldn?t reward them with my business any longer, because their TDMA to GSM conversion has been a fiasco from the beginning, and your experience is endemic in that conversion process. (In other words, they?ve been pissing a lot of customers off lately with poor service.)
Click to expand...

Damn right. I have a TDMA and a GSM account with them. About 5 months ago, they cut off my TDMA account because I didn't pay my bill. Well, I owed them around 100 on the TDMA, but they owed me 150 on the GSM. I told them beforehand to move the credit from GSM to TDMA to pay the bill, but they instead just cut off service on the TDMA.

And when I called them up, they told me its a totally seperate system, so a GSM tech won't be able to help me with my TDMA and so forth.

Stupid bastards.
 
dabuddha

dabuddha

Lifer
Apr 10, 2000
19,579
17
81
Originally posted by: Thegonagle
A $2 calculator will tell you whether or not to pay the ETF.

The main problem you're experiencing is that they've been cutting TDMA capacity drastically in order to make room for GSM channels.

Did you know that when you can?t get calls out, that also means other people can?t call you? (It?s true.)

What they want you to do is go in so they can sell you a GSM phone, and extend your contract another year (or two!).

Whether or not you want to do that is up to you. Personally, I wouldn?t reward them with my business any longer, because their TDMA to GSM conversion has been a fiasco from the beginning, and your experience is endemic in that conversion process. (In other words, they?ve been pissing a lot of customers off lately with poor service.)
Click to expand...

That's what I figured. Screw AT&T. I will not give them anymore of my business after my contract expires. As for the early termination fee, I'll probably have to call in and check. It'll either cost me $300 ($150 per phone) or $700 ($350 per phone). I have at most Sept, Oct and first week of November left on both phones and I pay around $87/month with all taxes included. So it'll probably be cheaper to keep the phones and let the contract run out.
 
T

Thegonagle

Diamond Member
Jun 8, 2000
9,773
0
71
Originally posted by: dabuddha
That's what I figured. Screw AT&T. I will not give them anymore of my business after my contract expires. As for the early termination fee, I'll probably have to call in and check. It'll either cost me $300 ($150 per phone) or $700 ($350 per phone). I have at most Sept, Oct and first week of November left on both phones and I pay around $87/month with all taxes included. So it'll probably be cheaper to keep the phones and let the contract run out.
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$350 per phone sounds too high. It's probably only $150 per phone.

If you plan to port your numbers after your contract is over, make CERTAIN that your contract has expired by calling them BEFORE you initiate the port at the new carrier. Trust me on this one. Porting your number(s) automatically cancels your service at the old provider. If you port even a few hours early, they will automatically bill you the ETF. Here's the kicker: They can make mistakes (or "mistakes on purpose" if you got a mean representative one time while you were trying to complain) that cause their system not to flag your account as out-of-contract when your contract expires. That's why the phone call to confirm that you're out of contract is so important. Luckily, such mistakes will be fixed by a supervisor, since it would be illegal for them not to. It's a lot easier to avoid the problem beforehand, rather than dispute the bill afterwards.
 
I

isekii

Lifer
Mar 16, 2001
28,578
3
81
If you port, you'll need to purchase a new phone.

No other provider that I'm fond of uses TDMA anymore.
You choose either CDMA, or GSM.
 
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imported_Mike

Lifer
Dec 4, 2002
18,211
1
0
Since you have TDMA, im not sure. Those of us with GSM AT&T recieve those busy signals when on Cingulars network...happens all the time to me. Pisses me off b/c I have to use the area code first to call down the street.
 
S

Siva

Diamond Member
Mar 8, 2001
5,472
0
71
I had the same problem with my phone... but i dropped it in a pool so um... yeah.
 
I

isekii

Lifer
Mar 16, 2001
28,578
3
81
Originally posted by: CheapArse
Since you have TDMA, im not sure. Those of us with GSM AT&T recieve those busy signals when on Cingulars network...happens all the time to me. Pisses me off b/c I have to use the area code first to call down the street.
Click to expand...

if you made the call, the call usually ends up on the call list...
all you need to do is hit the call button once or twice.
 
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