please tell me Palo Alto does not have the same price match procedure as Sunnyvale. Kind of sad you have to wait in line to buy at Fry's price and bring it to the return line and wait there to get refunded the diff. Oh, and if you paid cash... back to the other line to redeem the voucher since returns has no cash. sheesh, almost seems like Fry's really only offers the price match to get people in the door and have no intention or desire to really match it
All kidding aside, other than HSC, Fry's is my favorite place
it depends on how you have it done. supervisors at any store (afaik) can manually adjust the price of an item if they're the department supervisor in charge in order to provide price matches, but the process is still a bitch sometimes. alternatively, the manager in charge (the guy running returns and customer service basically) can issue a custom reduced price sticker as well with a different % than the standard 5%. its been a while since i was in sales though, usually the bulk of the time taken up doing the price match is calling the store to see if they have it in stock, and then tracking down the person who can actually authorize it, after which point you can just go buy the item. what you described sounds like the price guarantee system, where if the price of an item drops within the standard return policy of the item (or 30 days, i forget which, its a california law though), you can get reimbursed for the difference.
all that aside, i still dont bother price matching @ palo alto frys anyway. if im doing a build where i care that much, im gonna be making a swing by MC for stuff we dont stock anyway, so its not worth my time, and if i do happen to, i'd do it at sunnyvale so as to not have the manager breathing down my neck for it the rest of the week LOL. The best part is when i go into MC and something is out of stock, but i tell them that if they get a call about it from frys in the next half hour, to say it is anyway, so i can get the price match. i always talk to the same guy at the sunnyvale store, and hes an enthusiast like us, so he does what he can to help me out, since i always give him my whole purchase for his commission pool
