Yesterday evening, I bought a Western Digital 120 GB "special edition" from Fry's - everyone should know what this drive is. I got the deal from this thread http://forums.anandtech.com/messageview.cfm?catid=40&threadid=935706. In store cost was $179.99 with two mail in rebates, one for $30 and another for $50.. OR SO I THOUGHT.
I check out, and the cashier gives me TWO rebate receipts attached to two forms. The rebate receipts clearly state that one rebate is for the amount of $30, and the other amount for $50. When I go home I look more carefully at the rebate forms. The $30 dollar one appears to be fine, but the form for the $50 dollar rebate is for the 120 GB USB 2.0 EXTERNAL hard drive! I know that this must be wrong, so I call Fry's and I ask them to fax me the correct one. The lady was very nice, said she would fax it ASAP. Guess what - the fax me the same frickin' rebate form! Therefore, I call up Fry's again and I told them that they got it wrong again. The lady says: "Oh no, sir, we have it right. The rebate form may appear to be for another product but it is actually right. You need to send in BOTH rebates together, in one envelope, and it will all work out."
This sounded very very fishy to me. Why in the world would you have TWO rebates if you send them in together? So, I call the 1.800 number listed on the rebate form and guess what.. they tell me that Fry's f--ked up - THE 50 DOLLAR REBATE DOES NOT EXIST. I'm like what the hell, so I call Fry's and demand to speak with a customer service manager.
The Manager says that there was an error, but Fry's has an agreement with the rebate people about the $50 dollar rebate. He repeats the same thing as the lady, to mail out both rebates together. This is what I say: "OK, I will send in both rebates together as long as you fax me a letter this instant that states your name and position at Fry's and you sign a letter stating that this rebate is indeed valid." He hung up on me.
WHAT CAN I DO? It's only $50 dollars, but I am determined to fight this one to the finish. I am planning on making a physical trip down there in about an hour or two. Suggestions?
I check out, and the cashier gives me TWO rebate receipts attached to two forms. The rebate receipts clearly state that one rebate is for the amount of $30, and the other amount for $50. When I go home I look more carefully at the rebate forms. The $30 dollar one appears to be fine, but the form for the $50 dollar rebate is for the 120 GB USB 2.0 EXTERNAL hard drive! I know that this must be wrong, so I call Fry's and I ask them to fax me the correct one. The lady was very nice, said she would fax it ASAP. Guess what - the fax me the same frickin' rebate form! Therefore, I call up Fry's again and I told them that they got it wrong again. The lady says: "Oh no, sir, we have it right. The rebate form may appear to be for another product but it is actually right. You need to send in BOTH rebates together, in one envelope, and it will all work out."
This sounded very very fishy to me. Why in the world would you have TWO rebates if you send them in together? So, I call the 1.800 number listed on the rebate form and guess what.. they tell me that Fry's f--ked up - THE 50 DOLLAR REBATE DOES NOT EXIST. I'm like what the hell, so I call Fry's and demand to speak with a customer service manager.
The Manager says that there was an error, but Fry's has an agreement with the rebate people about the $50 dollar rebate. He repeats the same thing as the lady, to mail out both rebates together. This is what I say: "OK, I will send in both rebates together as long as you fax me a letter this instant that states your name and position at Fry's and you sign a letter stating that this rebate is indeed valid." He hung up on me.
WHAT CAN I DO? It's only $50 dollars, but I am determined to fight this one to the finish. I am planning on making a physical trip down there in about an hour or two. Suggestions?
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