• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

FREE Leather Executive Chair @ Office Depot DEAD

Page 9 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
Just got this....chair's on the truck..we'll see what happens.

Dear Customer,

Thank you for your recent order. We regret to inform you that due to multiple offers for the same product, an unintentional combination of coupon and instant price reduction resulted in a final purchase price far less than was intended intended by either individual offer. We are unable to honor this combination of coupon and instant price reduction. Therefore, we are unable to process your order and it has been cancelled in accordance with our website's Terms of Use.

In the event that your credit card was charged, you will receive a credit. We are most certainly willing to honor our best price of $39.99 on this product for a limited time. If you wish to purchase the chair at $39.99, please contact our Customer Service Network at 1-800-Go-Depot.


Sincerely,

Office Depot Customer Service.
 
Originally posted by: mzkhadir
Originally posted by: gedman
A delivery was left on my front porch: my filler items were delivered, BUT NO CHAIR WAS DELIVERED. :disgust:

Now what should I do?
Should I wait a few days to see if the chair was shipped separately?
Should I call customer service?

GedMan
Click to expand...

same here
Click to expand...

I believe it will be the same case for me even if I have not received it yet. The online tracking information shows the shipment is only 1 lb. 🙁
 
I ordered the chair yesterday for store pickup.
I got the chair yesterday and assembled it.

I got the bolierplate "we made a mistake" email from office depot just now.

I called them up and explained that I have assembled the chair and
it is used. They said the chair being free was a mistake. I told them
that I have gotten lots of stuff for free (and more free after rebate).

They said they would escalate my case to find out what to do and
get back to me.

As far as I am concerned, if they want their chair back, they are free to
pick it up. I even have the box of packing material. Of course the chair
might get a bit of wear and tear...

If they try to charge my credit card more than $0.97 or so, I can
show their receipt for $0.97, and claim any other charge was not
authorized by me.
 
I got 2 UPS tracking numbers. My chair is 37 lb and nimh batteries 0.2 lb.
And UPS says its out for delivery. I shd be getting in another 2 hrs.
 
Originally posted by: lopgok
I ordered the chair yesterday for store pickup.
I got the chair yesterday and assembled it.

I got the bolierplate "we made a mistake" email from office depot just now.

I called them up and explained that I have assembled the chair and
it is used. They said the chair being free was a mistake. I told them
that I have gotten lots of stuff for free (and more free after rebate).

They said they would escalate my case to find out what to do and
get back to me.

As far as I am concerned, if they want their chair back, they are free to
pick it up. I even have the box of packing material. Of course the chair
might get a bit of wear and tear...

If they try to charge my credit card more than $0.97 or so, I can
show their receipt for $0.97, and claim any other charge was not
authorized by me.
Click to expand...

If it's in your hands and you have the 'receipt', I think it's yours. You'd just dispute it with your CC company and send them the receipt also.
 
Update:

They cancelled the order.

Dear Customer,

Thank you for your recent order. We regret to inform you that due to multiple offers for the same product, an unintentional combination of coupon and instant price reduction resulted in a final purchase price far less than was intended intended by either individual offer. We are unable to honor this combination of coupon and instant price reduction. Therefore, we are unable to process your order and it has been cancelled in accordance with our website's Terms of Use.

In the event that your credit card was charged, you will receive a credit. We are most certainly willing to honor our best price of $39.99 on this product for a limited time. If you wish to purchase the chair at $39.99, please contact our Customer Service Network at 1-800-Go-Depot.


Sincerely,

Office Depot Customer Service.
 
They delivered the filler items already. It looks like the chair will never arrive. I only purchased the filler items in order to get the chair.

Now what do I do?

GedMan

 
Originally posted by: exster
Update:

They cancelled the order.

Dear Customer,

Thank you for your recent order. We regret to inform you that due to multiple offers for the same product, an unintentional combination of coupon and instant price reduction resulted in a final purchase price far less than was intended intended by either individual offer. We are unable to honor this combination of coupon and instant price reduction. Therefore, we are unable to process your order and it has been cancelled in accordance with our website's Terms of Use.

In the event that your credit card was charged, you will receive a credit. We are most certainly willing to honor our best price of $39.99 on this product for a limited time. If you wish to purchase the chair at $39.99, please contact our Customer Service Network at 1-800-Go-Depot.


Sincerely,

Office Depot Customer Service.
Click to expand...

I got that email to but just received a call from the delivery person saying he was at my house but unfortunately I wasn?t there to sign for it. Hopefully I will be able to confiscate it before office depot pulls the order.
 
Originally posted by: gedman
They delivered the filler items already. It looks like the chair will never arrive. I only purchased the filler items in order to get the chair.

Now what do I do?

GedMan
Click to expand...

SAME HERE

i got excited when i got my tracking number...but i only got the filler items. i have a bad feeling the chair is not coming. can i return these items in store? i don't want them
 
Originally posted by: blackhorse123
I got 2 UPS tracking numbers. My chair is 37 lb and nimh batteries 0.2 lb.
And UPS says its out for delivery. I shd be getting in another 2 hrs.
Click to expand...

you're lucky 🙁

i only got one tracking number....and it was only for my filler items
 
Well...I'm not sure what I need to do if anything at this point. I received both chairs ( for me and the wife) plus my other items before I received the email. I'm not sure if I should call them or not. I definately don't want to have my card charged for 89.99 a pop!lol
 
Dear Customer,

Thank you for your recent order. We regret to inform you that due to multiple offers for the same product, an unintentional combination of coupon and instant price reduction resulted in a final purchase price far less than was intended intended by either individual offer. We are unable to honor this combination of coupon and instant price reduction. Therefore, we are unable to process your order and it has been cancelled in accordance with our website's Terms of Use.

In the event that your credit card was charged, you will receive a credit. We are most certainly willing to honor our best price of $39.99 on this product for a limited time. If you wish to purchase the chair at $39.99, please contact our Customer Service Network at 1-800-Go-Depot.


Sincerely,

Office Depot Customer Service.
 
Disclaimer: I am not a lawyer.

I have been thinking about what to do with my chair.
Based on my tiny legal knowledge, it seems there was a contract between me and OfficeDepot. I paid them money, and got consideration (something in return). Since I have paid, and they have delivered, it seems the contract is finished. I don't think they can legally change the terms of the contract by charging me more money *after* they have delivered the goods.

Just a thought.
 
I love how they are constantly changing my order details.
First, they just deliver my filler item. Then the chair changes to "3 day delivery" online. I have to call them up and they say they will deliver the chair on monday. Now, as of this morning, the chair has a "special order return policy".
I dont understand how they are just able to change things like this after the sale has been made.
 
Originally posted by: lopgok
Disclaimer: I am not a lawyer.

I have been thinking about what to do with my chair.
Based on my tiny legal knowledge, it seems there was a contract between me and OfficeDepot. I paid them money, and got consideration (something in return). Since I have paid, and they have delivered, it seems the contract is finished. I don't think they can legally change the terms of the contract by charging me more money *after* they have delivered the goods.

Just a thought.
Click to expand...

Just dispute it with the CC company. I did mine in-store pickup and even though the manager saw the low price, he had them up front for me. They even helped walk them (2, one for me, one for my wife) out to the car.
 
Originally posted by: BUrassler
I love how they are constantly changing my order details.
First, they just deliver my filler item. Then the chair changes to "3 day delivery" online. I have to call them up and they say they will deliver the chair on monday. Now, as of this morning, the chair has a "special order return policy".
I dont understand how they are just able to change things like this after the sale has been made.
Click to expand...

I read your post. My order is the same. I got the filler item yesterday, it even lists the chair in the invoice. I still have not gotten an email saying my order was canceled and the website still says "shipped by third party" Is it safe to say i am not getting my chair?
 
All I know is I am NOT paying for the filler item, which in my case is a $15 chair mat, if I do not get the chair. Thats just B.S.

They can not charge me for my order and then only supply me with half of it.
 
crap...still no chair. i dont' even have a tracking number for the chair. the status of my order says delivered, and i only got the filler items.

can i return these in store? i don't want these
 
I decided to do a store pick up in Northern VA. When I went at 7 PM after work, the kid told me that Corporate told them to cancel all the chair orders ("invalid coupon")! Darn, I should have picked it up immidiately after they confirmed the order before they decide to cancel! Oh well, it was too good to be true any way. Good luck to the rest of you guys...
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top