from their FAQ's..
Free Offer questions
Is this really free?
Yes, we are offering the exquisite piece of jewelry to you Free . There is no catch, no strings attached and no future obligation to buy. Shipping and Handling fee of $5.99 applies!
Why are you giving away jewelry for free?
Giving away our jewelry for free is our way of introducing our products. We know the competition is fierce, and we want you to experience our jewelry. Wear it yourself or give it as a gift!
How can I know about free offers in the future?
We will be offering a wide variety of items for Free. The best way for you to know about those offerings is to sign up to receive promotional e-mails.
I live outside the United States , can I get your Free Jewelry?
Sorry, at this point our free offer is for U.S. Customers only, we do not ship outside the United States .
I am skeptical, how can you convince me that this is an legitimate offer?
We are a legitimate company based in Los Angeles . You can read testimonials (testimonial link) from customers who have received the free offers. Besides this site, we also sell on eBay under the seller name of DiaGeminc and we are considered one of the most prominent jewelry seller on ebay 5 years running.
Why are you charging a shipping and handling fee?
The shipping and handling fee covers the following:
? Factory-to-distribution freight costs;
? Custom duties, taxes, and brokerage fees levied on imported parts;
? Packaging;
? Shipping costs incurred to send the items to you;
? Fulfillment related fees and costs.
Order questions
I placed an order, can I cancel it?
Sorry, once an order is placed it cannot be cancelled, when you place the order it goes straight to the fulfillment house and most likely your order would have been packed within a few minutes of placing it.
How long does it takes to receive my order?
It normally takes 5 to 10 business days to receive an order. We ship all orders by First Class Mail.
I placed an order but I did not get it, what should I do?
We suggest that you wait at least 2 weeks after you have placed an order. Many times the mail moves slowly through the postal system so chances are that your package was delayed or misrouted. If you have waited 2 weeks and still have not received your package then please contact us using the contact form.
Can I order more then one item?
Yes, you can order as many items as you want, we do not have any limits to the number of free items a customer can get, however in order to be fair to all customers, one order can have only one item.
Will you notify me when my order is placed and when my order is shipped?
Yes, you will get emails whenever an order is placed and also when your order is shipped. So please make sure and provide the correct email address when you are filling out the checkout form. Additionally you will also get the payment receipt by email either from paypal.com or from our credit card company.
I put in the wrong shipping address can you correct it?
We will ship your order exactly to the address that you put in as the ?Ship To? address, so please make sure that you put in a correct ship to address.
How can I pay for the shipping and handling fee?
We accept various forms of electronic payments - Visa, Master Card or Pay Pal.
We do not accept money orders or payments by mail.
Anyone up to verifying that ebay info?