VH2000,
That confirms my suspicion that these were obviously repackaged with the sole intent of removing the necessary documentation that is necessary for the rebate. If I really needed the clipart for $35 dollars I would have paid it but I only got it because of the rebate which I guarantee we will never see.
I hope that Most Significant Bits did not do this intentionally.
Now let's see how they handle the situation.... as I reach for the phone.....
That confirms my suspicion that these were obviously repackaged with the sole intent of removing the necessary documentation that is necessary for the rebate. If I really needed the clipart for $35 dollars I would have paid it but I only got it because of the rebate which I guarantee we will never see.
I hope that Most Significant Bits did not do this intentionally.
Now let's see how they handle the situation.... as I reach for the phone.....
Just spoke with Kathy at msbcd.com.
Apparently she's already receiving calls about this problem. At first she said they came from the manufacturer and after pressing she said they might have come from another vendor.
She said she had an extra registration card and would send it to me.
I will guarantee you this rebate is not gonna happen.
I think I will call the manufacturer and see if this is a current promotion.
Again, a moderate deal for $35 if you needed it and were looking for it but otherwise I see this as fraud and it's more the principle than the money!
...reaching for the phone....
Apparently she's already receiving calls about this problem. At first she said they came from the manufacturer and after pressing she said they might have come from another vendor.
She said she had an extra registration card and would send it to me.
I will guarantee you this rebate is not gonna happen.
I think I will call the manufacturer and see if this is a current promotion.
Again, a moderate deal for $35 if you needed it and were looking for it but otherwise I see this as fraud and it's more the principle than the money!
...reaching for the phone....
I also called MSB and spoke with Kathy Miller about the rebates. She assured me they were valid and that MSB knew nothing about the software having been opening and the registration cards removed. She was so convincing I left my order in the Back Order queue. I then called IMSI at 415-878-4000 and told them of the MSB offer -- $30 with $30 rebate -- and was told in no uncertain terms that the rebate had expired and would not be honored. Kathy had said that although IMSI was not currently running the $30 rebate, that she had spoken with IMSI and was told they would honor the rebate on copies of Master Clips still in the channel with the sticker on them. I asked IMSI about this specifically, and was told again; No way! They said distributors were told to remove the $30 rebate sticker on the outside of the package when the promotional period ended. I then called Kathy again and cancelled my order.
I hope your rebates get by somehow -- but given the straight answer I got from IMSI I thought it a bad bet at the best.
Gus Simmons
I hope your rebates get by somehow -- but given the straight answer I got from IMSI I thought it a bad bet at the best.
Gus Simmons
Real interesting.. let us know what the vendor has to say about this. It may be time to call up my credit card company 
Getting a bad feeling about this, I called MSB as well. I talked with a Patricia Miller who checked with their sales group and was assured that the rebate is still valid. When I mentioned that I didn't have a registration card with my package, she appologized and then took my name and order number and promised to mail a form tomorrow.
I pressed her about the fact that the item looked as though it was a returned and simply repackaged for sale. She said it's the first she heard of this -- I then mentioned that there is a lot of talk already occuring on a message forum about this and referred her to the fact that another person talked with "Kathy" about this same thing. She then said that there were skids of this package coming in and to the best of her knowledge it was all a direct ship from the vendor.
I guess I'll wait for my registration card and then take a gamble on the rebate. Shoot, I blow more than 30 bucks at the riverboat, probably better odds there though
I pressed her about the fact that the item looked as though it was a returned and simply repackaged for sale. She said it's the first she heard of this -- I then mentioned that there is a lot of talk already occuring on a message forum about this and referred her to the fact that another person talked with "Kathy" about this same thing. She then said that there were skids of this package coming in and to the best of her knowledge it was all a direct ship from the vendor.
I guess I'll wait for my registration card and then take a gamble on the rebate. Shoot, I blow more than 30 bucks at the riverboat, probably better odds there though
Here's my take on this. I hope I'm wrong.
They can buy alot of time to smooth out this situation if they tell everyone to go ahead and submit their rebate. Heck, half of us probably don't even care about getting the rebate and the other half won't think about it again till three or four months down the road when we realize we never got our rebate and most of us won't spend alot of time trying to get it fixed especially after most Credit card dispute limits are in effect!
So, they wind up probably having to deal with maybe only 50% of the sales of this item at best and probably closer to 25%.
I definitely wouldn't hold my breath for a rebate!
IMSI, in my opinion, is a "low quality/good for the price" software company that is very tight with the dollar. Don't expect them to be sympathetic to your cause when you get the postcard rejection!
I guess I wouldn't be surprised if IMSI did the repackaging themselves to make some money rather than throw the discontinued item in the dumpster!
Looks like I need to call Discover
....reaching for the tele.......
They can buy alot of time to smooth out this situation if they tell everyone to go ahead and submit their rebate. Heck, half of us probably don't even care about getting the rebate and the other half won't think about it again till three or four months down the road when we realize we never got our rebate and most of us won't spend alot of time trying to get it fixed especially after most Credit card dispute limits are in effect!
So, they wind up probably having to deal with maybe only 50% of the sales of this item at best and probably closer to 25%.
I definitely wouldn't hold my breath for a rebate!
IMSI, in my opinion, is a "low quality/good for the price" software company that is very tight with the dollar. Don't expect them to be sympathetic to your cause when you get the postcard rejection!
I guess I wouldn't be surprised if IMSI did the repackaging themselves to make some money rather than throw the discontinued item in the dumpster!
Looks like I need to call Discover
....reaching for the tele.......
Has anyone looked at the images to see if they are decent? It kinda sounds like these may have been returned products that are being resold. I wonder why so many might have been returned? People trying to scam IMSI for the rebate and return it or are the images not worth it?
/0
/0
Since my previous post may cause uneasiness for some of you, here is the e-mail address of the person at IMSI who said the rebate would definitely not be honored. cciaccio@imsisoft.com. He asked that I e-mail him the url where the promo was appearing -- which I did -- since he said that IMSI was very concerned about this sort of thing and wanted to follow up on it. I would have liked to have Master Clips for just the shipping cost, but that is all they are worth in my opinion. When I was told in no uncertain terms that the rebate would not be honored by IMSI it was no longer worth the gamble for me.
Gus Simmons
Gus Simmons
Shockingly, I received a phone call from MSB. Patricia Miller, who I had called earlier. She called me back to inform me that their sales group again contacted IMSI on this matter. I guess something must have spooked MSB to follow up on this.
It appears that IMSI is "concerned" with the price that MSB was selling this for (why that makes a difference, MSB paid IMSI whatever their price was) and was now hesitating on the rebate offer.
However, MSB spoke with their legal group on this and between the sales and legal group talking they have set up a conference call between the two companies for tomorrow.
She wanted to assure me that MSB in no way wanted to mislead their buyers. They are hoping that IMSI will honor their rebate, at least to those customer of MSB who have already paid for and received their item. If IMSI will not honor their rebate, MSB will accept returns of the items for full refund. She said that MSB would know one way or another within the next 48 hours. She said she would call me with whatever the outcome is.
Interestingly, MSB has already pulled the item from their website -- dang, I should have printed the page when they still had it listed with Free After Rebate -- does anyone have a copy they can scan and send via email or fax?
It appears that IMSI is "concerned" with the price that MSB was selling this for (why that makes a difference, MSB paid IMSI whatever their price was) and was now hesitating on the rebate offer.
However, MSB spoke with their legal group on this and between the sales and legal group talking they have set up a conference call between the two companies for tomorrow.
She wanted to assure me that MSB in no way wanted to mislead their buyers. They are hoping that IMSI will honor their rebate, at least to those customer of MSB who have already paid for and received their item. If IMSI will not honor their rebate, MSB will accept returns of the items for full refund. She said that MSB would know one way or another within the next 48 hours. She said she would call me with whatever the outcome is.
Interestingly, MSB has already pulled the item from their website -- dang, I should have printed the page when they still had it listed with Free After Rebate -- does anyone have a copy they can scan and send via email or fax?
Bob61
Being retired, I have plenty of time to pursue things like this which, as my other posts show, I did today. Based on three lengthy phone calls I believe MSB was acting in good faith. Whether it was an intermediate distributer or IMSI that was "crippling" the rebate applications by pulling the registration forms I have no way of knowing, but I am pretty sure no rebates were going to be paid. It is possible that if enough of you raise a stink that this may turn out to be like PNY reneging on their rebate last year -- which they finally paid after enough publicity. The difference for me is that I actually needed the PNY SDRAM, but I only wanted the MasterClips because they were almost free, so I got out of this particular scam before I had any money at risk.
Being retired, I have plenty of time to pursue things like this which, as my other posts show, I did today. Based on three lengthy phone calls I believe MSB was acting in good faith. Whether it was an intermediate distributer or IMSI that was "crippling" the rebate applications by pulling the registration forms I have no way of knowing, but I am pretty sure no rebates were going to be paid. It is possible that if enough of you raise a stink that this may turn out to be like PNY reneging on their rebate last year -- which they finally paid after enough publicity. The difference for me is that I actually needed the PNY SDRAM, but I only wanted the MasterClips because they were almost free, so I got out of this particular scam before I had any money at risk.
divide-by-zero
I tried it and was very disappointed. The images are poor, and the search function sucks. I don't know whehter I missed something, but the search results are not images but some subcategories, you may get hundreds or thousands of thumbnails in each subcategory, and it's difficult to find what you want from those low-quality thumbnails.
I tried it and was very disappointed. The images are poor, and the search function sucks. I don't know whehter I missed something, but the search results are not images but some subcategories, you may get hundreds or thousands of thumbnails in each subcategory, and it's difficult to find what you want from those low-quality thumbnails.
Got mine today too. It's definitely a repackaged box, no registration card. The rebate coupon was printed in 1998 says offer expires 90 days from the date of purchase. Rebates usually don't run that long. Very disappointed.
Oh boy, oh boy....I luv this kinda thing. No, I LIVE for it.
My suggestion to my Dad:
1. One email to MSB copied to IMSI, outlining the fraudulent aspects.
2. In this email, give MSB a drop dead date (I would suggest at least one week from date of this email). Require a full credit to be issued to your cc, with date and credit number, so you can verify with your cc.
3. Explain in no uncertain terms, that if you do NOT receive the above requirement by return email, by the date stated that you will do the following:
a. Put the full amount in fraudulent dispute with your cc company.
b. File complaints with the FTC and internet fraud site (sorry, I don't have the URL's here) naming both MSB and IMSI (the sites can sort out the perpetrator(s)).
4. Respond to any email replies, other than giving you the above credit date and number, with a simple paste of the original email, with the drop dead date "Specified action required by **/**/**" in the subject line.
5. Keep hard and soft copies of all correspondence (with full headers).
6. If they do not meet the drop dead date, follow through.
7. Give Kudos to your cc company if they handle this to your satisfaction.
Staples IS Suck loves this approach, BTW---NOT.
Agnivarsh--Thank you for the link.
This just made my night. Yeah, I'm easily entertained, but whatta ya expect...I ain't got no life.
--Randy
My suggestion to my Dad:
1. One email to MSB copied to IMSI, outlining the fraudulent aspects.
2. In this email, give MSB a drop dead date (I would suggest at least one week from date of this email). Require a full credit to be issued to your cc, with date and credit number, so you can verify with your cc.
3. Explain in no uncertain terms, that if you do NOT receive the above requirement by return email, by the date stated that you will do the following:
a. Put the full amount in fraudulent dispute with your cc company.
b. File complaints with the FTC and internet fraud site (sorry, I don't have the URL's here) naming both MSB and IMSI (the sites can sort out the perpetrator(s)).
4. Respond to any email replies, other than giving you the above credit date and number, with a simple paste of the original email, with the drop dead date "Specified action required by **/**/**" in the subject line.
5. Keep hard and soft copies of all correspondence (with full headers).
6. If they do not meet the drop dead date, follow through.
7. Give Kudos to your cc company if they handle this to your satisfaction.
Staples IS Suck loves this approach, BTW---NOT.
Agnivarsh--Thank you for the link.
This just made my night. Yeah, I'm easily entertained, but whatta ya expect...I ain't got no life.
--Randy
hmm...i noticed that they already charged it to my creditcard..correct me if i'm wrong..but arent' they not allowed to charge it (but allowed to put it as a temporary charge) until i RECEIVED my item? i haven't received it yet..and after reading all these post..i think i'll refuse shipment and get my money back.
win some. lose some.
win some. lose some.
Thanks for all the advice everyone. Mine hasn't arrived yet.
How about the World Book Millenium 2000? I bought that one too. Has anyone received it? Are there the same problems with that?
Thanks
How about the World Book Millenium 2000? I bought that one too. Has anyone received it? Are there the same problems with that?
Thanks
I still haven't received the package yet but I think mine would be the same (without registration form).
Patricia Miller told Bob61 that either IMSI will honor the rebate or MSB will issue full refund so there is not much worry.
Personally, I prefer IMSI will not honor the rebate so that I can return for full refund since someone claimed that these are not good quality product. (for those who think it might worth the price of cdr then... )
If I still can't get rebate or refund, I'll use the BEST service from American Express Blue.
Patricia Miller told Bob61 that either IMSI will honor the rebate or MSB will issue full refund so there is not much worry.
Personally, I prefer IMSI will not honor the rebate so that I can return for full refund since someone claimed that these are not good quality product. (for those who think it might worth the price of cdr then...
)If I still can't get rebate or refund, I'll use the BEST service from American Express Blue.
Got Mine yesterday. Same old story w/ the Master Clips.
I ordered the JamCam Jr., Oregon Trail 3, Carmen Sandiego & the World Book as well. All free after rebate, single $4.95 shipping fee. These others appear to be legit. Filled out the rebates last night.
I ordered the JamCam Jr., Oregon Trail 3, Carmen Sandiego & the World Book as well. All free after rebate, single $4.95 shipping fee. These others appear to be legit. Filled out the rebates last night.
Well, I got mine yesterday, and same thing, No registration card.
I had a feeling that something was up when I went to IMSI web site right after I ordered it, to see if they had any updated files for it. I could not find anything about the Master Clips 1,250,000 collection on their web site.
I wonder if the years worth of Art Today will still be vaild?
I had a feeling that something was up when I went to IMSI web site right after I ordered it, to see if they had any updated files for it. I could not find anything about the Master Clips 1,250,000 collection on their web site.
I wonder if the years worth of Art Today will still be vaild?
I just got off the phone with a CSR at msbcd.com and she said the sales manager is currently in talks with IMSI and is supposed to have a resolution within a couple of hours. The CSR said that if IMSI doesn't end up honoring the rebates, then msbcd.com will. She did not go into detail - she said that when the manager is done talking with them, he is supposed to email all of us that purchased the software with details of what is going on. I will post more if I receive an email or find out more. It's sounding a little more positive though!!
This sounds good. Here's an opportunity for an e-commerce site to show some real integrity and restore some confidence back into online shopping. Let's see what happens.
I just received the attached e-mail from IMSI which explains what happened and confirms the information I posted yesterday. Personally, I am satisfied MSB was acting in good faith -- which may end up costing them quite a bit if they decide to make good on the rebates themselves.
Gus:
Thanks very much for your email. We have contacted msbcd.com and explained
to them that the MasterClips product was sold to a liquidation company with
the contractual understanding that all rebate stickers would be removed.
Obviously this did not happen. msbcd has removed the product from their web
site and will deal with the company they purchased it from. I do not know
what will come of it. I'm sure this won't be the last we hear of this. The
old adage "you don't get something for nothing" I think applies here.
Chuck Ciaccio
Chuck Ciaccio
IMSI Sales
75 Rowland Way Suite 340
Novato, CA 94945
Direct Phone Line: 800-833-4674 Ext.4255
Fax: 415-897-7360
http://www.imsisoft.com <http://www.imsisoft.com/>
Gus:
Thanks very much for your email. We have contacted msbcd.com and explained
to them that the MasterClips product was sold to a liquidation company with
the contractual understanding that all rebate stickers would be removed.
Obviously this did not happen. msbcd has removed the product from their web
site and will deal with the company they purchased it from. I do not know
what will come of it. I'm sure this won't be the last we hear of this. The
old adage "you don't get something for nothing" I think applies here.
Chuck Ciaccio
Chuck Ciaccio
IMSI Sales
75 Rowland Way Suite 340
Novato, CA 94945
Direct Phone Line: 800-833-4674 Ext.4255
Fax: 415-897-7360
http://www.imsisoft.com <http://www.imsisoft.com/>
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