For those thinking of getting a Foxconn card

[Specop 007]

Just an FYI for anyone thinking of getting a Foxconn video card. I recently purchased a Foxconn card about a week and a half ago. Nothing but problems with it. I tried to RMA it back to them and they have refused to accept back the product.

Might want to be aware if you buy a Foxconn product your on your own. At this point I'm most likely going to follow up with the Attorney General for California for whatever thats worth.

 

[mruffin75]

What's the problem you are having with it? What card is it?

 

[Specop 007]

Originally posted by: mruffin75
What's the problem you are having with it? What card is it?

8600 GTS, graphics fail and either lock up the game, corrupt all textures or flat out crash the PC.

 

[Quiksilver]

Did you do anything to it that would void the warranty like overclocking it, changing the stock cooling (heatsink/ramsinks, etc.) Spill anything on it(water, oil, etc)? I'm sorry but I just have a hard time believing that any company wouldn't honor their warranty if you didn't do anything to it.

 

[Specop 007]

Originally posted by: QuiksilverX1
Did you do anything to it that would void the warranty like overclocking it, changing the stock cooling (heatsink/ramsinks, etc.) Spill anything on it(water, oil, etc)? I'm sorry but I just have a hard time believing that any company wouldn't honor their warranty if you didn't do anything to it.

Absolutely nothing. Its fresh out of the box and into the system. Nothing has been done to it physically, it wasnt working the minute I started it up.

Check your PM's, you tell me if I'm blowing it out of proportion.

 

[Quiksilver]

I checked it and looked at the vendor feedback you linked but it never does show them saying you cannot RMA it. There was one piece of information you didn't give and that was the temperatures at the time of these problems even if Doom 3 runs smoothly without problems. I'm wondering if these problems would remain if you were to return their factory overclock to stock speeds :S.

 

[Specop 007]

Originally posted by: QuiksilverX1
I checked it and looked at the vendor feedback you linked but it never does show them saying you cannot RMA it. There was one piece of information you didn't give and that was the temperatures at the time of these problems even if Doom 3 runs smoothly without problems. I'm wondering if these problems would remain if you were to return their factory overclock to stock speeds :S.

But did you notice the case has been closed? I stated up front I wanted to RMA the card and they never did give me any RMA information, and rather said it wasnt their problem, run something that has no meaning to me and closed the case.

Do you personally consider that good customer service? Take an RMA to Newegg for example. I could tell them the card was pink and its supposed to be purple and they'd probably give an RMA.

As for the speeds, I was unaware this card was overclocked. I guess thats what OC would stand for isnt it...... *heh* Hell worth a try I figure.

None the less, as far as I'm concerned Foxconn is not honoring their warrenty. They clearly say "3 years" for video cards. Not "3 years, not responsible for drivers" or "3 years, overclocked cards not withstanding".

The vendor case should have had about 3 lines.
A) I open it
1) They ask whats wrong
2) I tell them.
3) They give shipping address

 

[Quiksilver]

I think they closed it because they tried to get you to run 3dmark06 and see if it problem persists but instead of doing that you decided to explain to them how it wasn't a video game and that you wouldn't run it and that you shouldn't need to as it was failing with these other games. I think the person at the other end just took you as acting like an ass as they were trying to help you and you refused to actually participate in it. So they just didn't bother helping you, I bet if you would of just went along with what they were asking of you they would of eventually given you the option to RMA.

The reason why your expectation of a RMA process is flawed it because it's not always a hardware problem. In this case its more or less like this:

1. Customer opens up a help ticket(or what you want to call it)
2. Ask how they may help you.
3. Customer explains to them the problem and their testing methods.
4. They assist you in identifying the exact problem and even if they maybe repeating what you already done.
5a. The give solution to your problem if it happens to be software/driver related.
5b. They provide RMA information regarding disclosed product if problem is determined to be hardware failure.
5c. If all else fails and they are unable to find source of the problem they tell you to contact cpu/psu/mobo/etc. manufacture.
6. Problem is fixed and you go on and enjoy your product.

At least that is how I would assume.

Btw, this your card?
http://www.foxconnchannel.com/....aspx?ID=en-us0000032#

(Is it just me or does that thing look cheaply made like it would run kind of hot?)

 

[cmdrdredd]

Originally posted by: QuiksilverX1
I think they closed it because they tried to get you to run 3dmark06 and see if it problem persists but instead of doing that you decided to explain to them how it wasn't a video game and that you wouldn't run it and that you shouldn't need to as it was failing with these other games. I think the person at the other end just took you as acting like an ass as they were trying to help you and you refused to actually participate in it. So they just didn't bother helping you, I bet if you would of just went along with what they were asking of you they would of eventually given you the option to RMA.

The reason why your expectation of a RMA process is flawed it because it's not always a hardware problem. In this case its more or less like this:

1. Customer opens up a help ticket(or what you want to call it)
2. Ask how they may help you.
3. Customer explains to them the problem and their testing methods.
4. They assist you in identifying the exact problem and even if they maybe repeating what you already done.
5a. The give solution to your problem if it happens to be software/driver related.
5b. They provide RMA information regarding disclosed product if problem is determined to be hardware failure.
5c. If all else fails and they are unable to find source of the problem they tell you to contact cpu/psu/mobo/etc. manufacture.
6. Problem is fixed and you go on and enjoy your product.

At least that is how I would assume.

Btw, this your card?
http://www.foxconnchannel.com/....aspx?ID=en-us0000032#

(Is it just me or does that thing look cheaply made like it would run kind of hot?)

It's why I avoid buying things made by or outsourced to foxconn if I can help it. The exception would probably be EVGA since they honor their lifetimne warranty.

 

[Specop 007]

Originally posted by: QuiksilverX1
I think they closed it because they tried to get you to run 3dmark06 and see if it problem persists but instead of doing that you decided to explain to them how it wasn't a video game and that you wouldn't run it and that you shouldn't need to as it was failing with these other games. I think the person at the other end just took you as acting like an ass as they were trying to help you and you refused to actually participate in it. So they just didn't bother helping you, I bet if you would of just went along with what they were asking of you they would of eventually given you the option to RMA.

The reason why your expectation of a RMA process is flawed it because it's not always a hardware problem. In this case its more or less like this:

1. Customer opens up a help ticket(or what you want to call it)
2. Ask how they may help you.
3. Customer explains to them the problem and their testing methods.
4. They assist you in identifying the exact problem and even if they maybe repeating what you already done.
5a. The give solution to your problem if it happens to be software/driver related.
5b. They provide RMA information regarding disclosed product if problem is determined to be hardware failure.
5c. If all else fails and they are unable to find source of the problem they tell you to contact cpu/psu/mobo/etc. manufacture.
6. Problem is fixed and you go on and enjoy your product.

At least that is how I would assume.

Btw, this your card?
http://www.foxconnchannel.com/....aspx?ID=en-us0000032#

(Is it just me or does that thing look cheaply made like it would run kind of hot?)

That would be my card.
And its like I stated, I dont care if 3dMark runs or not. The product doesnt work with 10 different games, isnt that proof enough something is wrong with it?

 

[mruffin75]

While I agree that the video card looks to be very cheaply made (although keep in mind it's a fairly low end card), other Foxconn products I own have been fine...I have two socket 939 mainboards from them and they've been nothing but perfect (so far!!)..

Back on topic...you should run 3dmark06 and see if it crashes...if it doesn't...it may be a problem elsewhere...

 

[Quiksilver]

Originally posted by: cmdrdredd

Originally posted by: QuiksilverX1
I think they closed it because they tried to get you to run 3dmark06 and see if it problem persists but instead of doing that you decided to explain to them how it wasn't a video game and that you wouldn't run it and that you shouldn't need to as it was failing with these other games. I think the person at the other end just took you as acting like an ass as they were trying to help you and you refused to actually participate in it. So they just didn't bother helping you, I bet if you would of just went along with what they were asking of you they would of eventually given you the option to RMA.

The reason why your expectation of a RMA process is flawed it because it's not always a hardware problem. In this case its more or less like this:

1. Customer opens up a help ticket(or what you want to call it)
2. Ask how they may help you.
3. Customer explains to them the problem and their testing methods.
4. They assist you in identifying the exact problem and even if they maybe repeating what you already done.
5a. The give solution to your problem if it happens to be software/driver related.
5b. They provide RMA information regarding disclosed product if problem is determined to be hardware failure.
5c. If all else fails and they are unable to find source of the problem they tell you to contact cpu/psu/mobo/etc. manufacture.
6. Problem is fixed and you go on and enjoy your product.

At least that is how I would assume.

Btw, this your card?
http://www.foxconnchannel.com/....aspx?ID=en-us0000032#

(Is it just me or does that thing look cheaply made like it would run kind of hot?)

It's why I avoid buying things made by or outsourced to foxconn if I can help it. The exception would probably be EVGA since they honor their lifetimne warranty.

For nVidia based card's I would prefer the cards from evga, xfx, bfg, or leadtek than any other manufacture(order by likelihood).

Ati based cards would probably be(I never bought an ATI card before; never sought a reason to.) Sapphire, Diamond, Powercolor, Ati (order by likelihood)


@mruffin
Foxconn motherboard's aren't bad but isn't foxconn just the lower-tier division of MSI? or am I thinking of another company.

Besides If they are a division of MSI I haven't heard anything spectacular about their video cards so I mean it just seems foxconn would be the same.

 

[cmdrdredd]

Originally posted by: QuiksilverX1

Originally posted by: cmdrdredd

Originally posted by: QuiksilverX1
I think they closed it because they tried to get you to run 3dmark06 and see if it problem persists but instead of doing that you decided to explain to them how it wasn't a video game and that you wouldn't run it and that you shouldn't need to as it was failing with these other games. I think the person at the other end just took you as acting like an ass as they were trying to help you and you refused to actually participate in it. So they just didn't bother helping you, I bet if you would of just went along with what they were asking of you they would of eventually given you the option to RMA.

The reason why your expectation of a RMA process is flawed it because it's not always a hardware problem. In this case its more or less like this:

1. Customer opens up a help ticket(or what you want to call it)
2. Ask how they may help you.
3. Customer explains to them the problem and their testing methods.
4. They assist you in identifying the exact problem and even if they maybe repeating what you already done.
5a. The give solution to your problem if it happens to be software/driver related.
5b. They provide RMA information regarding disclosed product if problem is determined to be hardware failure.
5c. If all else fails and they are unable to find source of the problem they tell you to contact cpu/psu/mobo/etc. manufacture.
6. Problem is fixed and you go on and enjoy your product.

At least that is how I would assume.

Btw, this your card?
http://www.foxconnchannel.com/....aspx?ID=en-us0000032#

(Is it just me or does that thing look cheaply made like it would run kind of hot?)

It's why I avoid buying things made by or outsourced to foxconn if I can help it. The exception would probably be EVGA since they honor their lifetimne warranty.

For nVidia based card's I would prefer the cards from evga, xfx, bfg, or leadtek than any other manufacture(order by likelihood).

Ati based cards would probably be(I never bought an ATI card before; never sought a reason to.) Sapphire, Diamond, Powercolor, Ati (order by likelihood)


@mruffin
Foxconn motherboard's aren't bad but isn't foxconn just the lower-tier division of MSI? or am I thinking of another company.

Besides If they are a division of MSI I haven't heard anything spectacular about their video cards so I mean it just seems foxconn would be the same.

Just a small note. Visiontek is the only manufacturer that sells ATI based cards with a lifetime warranty. ATI gives you 3 years only and some are only 1 year. The norm is 3.

 

[mruffin75]

Originally posted by: QuiksilverX1

@mruffin
Foxconn motherboard's aren't bad but isn't foxconn just the lower-tier division of MSI? or am I thinking of another company.

Besides If they are a division of MSI I haven't heard anything spectacular about their video cards so I mean it just seems foxconn would be the same.

Foxconn is a manufacturer for many different brands, you can check them out here:

http://en.wikipedia.org/wiki/Foxconn


although I don't think MSI is one of them..

 

[chewietobbacca]

Foxconn makes the mainboards for ipods, xbox's, ps3's, a good chunk (maybe even majority) of OEM manufacturers, and has only recently entered the enthusiast/retail market.

 

[Matt2]

McDouble post

 

[Matt2]

a warranty is a legal contract between you and the manufacturer.

If they do not show you good faith in honoring their warranty and assuming you haven't violated the contract (warranty stipulations), then you should have legal recourse.

 

[Specop 007]

Originally posted by: Matt2
a warranty is a legal contract between you and the manufacturer.

If they do not show you good faith in honoring their warranty and assuming you haven't violated the contract (warranty stipulations), then you should have legal recourse.

Absolutely I do.
Problem being if I go small claims court I have to travel to the court where the defendent is located. I just cant justify traveling from Kansas to California for a $160 video card. On the flip side I could file suit in civil court but again, its not worth the legal fees and costs for $160 video card.

Best I can do is tell everyone about the horrible customer experience.

 

[nanaki333]

this sucks a big one. i hope i never have to deal with them. i have a foxconn 7950GT 256MB in my HTPC. luckily it's been running like a champ.