For any Asus P4C800-E Deluxe users, Promise controller may be failing?

computer

Platinum Member
Nov 5, 2000
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This problem started a few days ago when I had to replace my PSU (it's been flaky for a while with a marginal 3.3v line). I replaced it with an Enermax EG495AX-VE because I had one laying around.

Just after the first boot with this new PSU, I noticed I couldn't access my storage backup IDE HD on the Promise controller. This mobo has SATA and ATA133 on this controller and right now just the ATA133 is being used on the controller. I shut down the PC and made sure the power cable was firmly on the HD, started again and it was ok. I figured that's what the problem was.

However, it's now happening every time I first boot up the PC. It passes POST ok, then it hangs a bit on the Promise boot display area and instead of showing the HD's model # there and continuing on, it says "BIOS not installed" which means on this mobo that no device is connected to the Promise controller, or the device is just not being seen.

This does not happen when I restart the PC, only from a cold first-boot-of-the-day start. Apparently after the PC warms up, the problem goes away! When I look in the Device Manager during the problem, the HD is not listed there (nor under "My Computer"), and when I go to the Promise area in the Device Manager tree for "SCSI and RAID controllers" there are TWO listed for "WinXP Promise SATA378 IDE controller", and one has a yellow mark saying "The device failed to start". Normally there is only ONE listed there! After I restart the PC after a few minutes, the drive is seen again, and the DM is back to the normal one entry for the SCSI and RAID controllers and no yellow mark.

Although the PSU may be burdened on my setup, it is fine; 12v shows 12.2v and 5v shows almost 5.08v, so the drive is getting enough power volt-wise, however I guess it's possible it may not be getting enough current (amps), but I don't know if that could affect it in this manner. My previous PSU had 30A/34A on the 5v/12v, this one has dual 22A rails with 32A on the 5v. ~22A may not be enough for all my periph's and 23 fans. (Current PC setup is here: http://www.anandtech.com/mysystemrig.aspx?rigid=25693 , but right now I'm only using the storage HD on the Promise ATA133 and the Native IDE for the main HD).

Due to the fact the DM is showing that yellow mark for the Promise controller when this happens, I'm more inclined to believe this is a mobo issue, but I don't know how changing the PSU could have started it.

Has anyone else seen or heard of this on a P4C800-E Deluxe mobo? Any thoughts?
Thanks.
 

P4spooky

Senior member
Feb 5, 2002
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Hi: Have you considered the possibility of failing HDDs? I have had this issue when the HDDs fail to spin up on a cold start and eventually will recover on a subsequent boot. Please try this and let us know.

 

computer

Platinum Member
Nov 5, 2000
2,735
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Originally posted by: P4spooky
Hi: Have you considered the possibility of failing HDDs? I have had this issue when the HDDs fail to spin up on a cold start and eventually will recover on a subsequent boot. Please try this and let us know.
Did you get yellow marks in the DM for that on the controller?

I did consider that, but because of the yellow mark in the DM for the controller that sounds like a mobo issue. However, I thought about that yesterday about the HD not spinning up like you just mentioned, and that could also be a possibility, but I don't know why that would cause the yellow mark in the DM. The controller should still show A-OK if a HD is bad. I'm going to copy everything off of it shortly then run some benchmarks on it. They will probably show Ok though since the HD is "spun up" now to ~7200rpm, I just booted a few minutes ago it worked ok this time.

I hate intermittent problems. :disgust: Assuming the benchmarks are ok, it could take days to figure out the problem after changing the HD.