- Oct 30, 2000
- 14,665
- 440
- 126
Grrr, they have pissed me off with this latest stunt. I've had them for a couple of years now, only reason I got them still is they are the only provider in my area really with any sort of reliable speed. Although at one point my lines had gone bad for several months and it took them forever to finally fix them.
So I am currently being billed at $29.99 for just internet service per month. I've had their PayXpress through an EFT setup to automatically pay my bill using my bank account and routing number. I've had this set up for 2 years now with no problem. I've been getting emails every month around the 9th of the month stating that my payment was processed through the PayXpress system.
I got one yesterday actually when I was checking my email from work. So I get off work yesterday, go home, and find out I have no internet. At first I thought it was an outage or a modem problem again. I reset my network several times and get nothing. So I call in to Timewarner to find out what the fuck is wrong. The automated phone system sends me straight to the collections department after telling me I have an outstanding balance of $61.16. I thinking, "What the fuck?" at this point. I get a rep on the phone and he says that my account shows an outstanding balance for the last two months that have not been paid. I told him they have been paid and that I was receiving confirmation emails for everyone and had received one that day. He says that nothing on my account shows any payment and to turn back on service I have to pay over the phone now, which in turn has a $5 processing fee. I'm like fine and pay it.
So I check my emails and sure as shit I see all the past payment confirmations. I come into work today and decide to check both my bank account and emails. I'm aghast and what has happened. Not only have I been billed the last two months correctly at $30 a month, but I got both a $61.16 and a $68.61 (the $5 processing fee charge) all posted to my bank account. WTF?!?! So I called in again and get the billing department. The rep said I have a positive balance of $120 or some such nonsense. NO SHIT MOTHER FUCKERS YOU TRIPLE BILLED MY ASS!!!!! Well that means I don't have to worry about paying my next monthly billing cycle is the reply I get. "No bitch I want my money back and I want it back now!" After being put on hold for 25 minutes as she "checks" to see what she can do, she comes back and tells me she put in the request to refund my money and it can take up to 3 business weeks. THREE WEEKS!!! Are you fucking kidding me!?!?! You are in such a hurry to triple bill my ass, but are going to sit on my funds for 3 whole fucking weeks?
Soon as I get my money back I'm switching over to something else. Total bullshit.
Cliffs:
1) Timewarner auto EFT bill goes on the fritz after 2 years
2) I get triple billed for the past 2 months and have to pay extra fees to have my service turned on
3) I find out about being triple billed and call to get money back. They say it will take 3 weeks to refund me.
4) BULL FUCKING SHIT!
So I am currently being billed at $29.99 for just internet service per month. I've had their PayXpress through an EFT setup to automatically pay my bill using my bank account and routing number. I've had this set up for 2 years now with no problem. I've been getting emails every month around the 9th of the month stating that my payment was processed through the PayXpress system.
I got one yesterday actually when I was checking my email from work. So I get off work yesterday, go home, and find out I have no internet. At first I thought it was an outage or a modem problem again. I reset my network several times and get nothing. So I call in to Timewarner to find out what the fuck is wrong. The automated phone system sends me straight to the collections department after telling me I have an outstanding balance of $61.16. I thinking, "What the fuck?" at this point. I get a rep on the phone and he says that my account shows an outstanding balance for the last two months that have not been paid. I told him they have been paid and that I was receiving confirmation emails for everyone and had received one that day. He says that nothing on my account shows any payment and to turn back on service I have to pay over the phone now, which in turn has a $5 processing fee. I'm like fine and pay it.
So I check my emails and sure as shit I see all the past payment confirmations. I come into work today and decide to check both my bank account and emails. I'm aghast and what has happened. Not only have I been billed the last two months correctly at $30 a month, but I got both a $61.16 and a $68.61 (the $5 processing fee charge) all posted to my bank account. WTF?!?! So I called in again and get the billing department. The rep said I have a positive balance of $120 or some such nonsense. NO SHIT MOTHER FUCKERS YOU TRIPLE BILLED MY ASS!!!!! Well that means I don't have to worry about paying my next monthly billing cycle is the reply I get. "No bitch I want my money back and I want it back now!" After being put on hold for 25 minutes as she "checks" to see what she can do, she comes back and tells me she put in the request to refund my money and it can take up to 3 business weeks. THREE WEEKS!!! Are you fucking kidding me!?!?! You are in such a hurry to triple bill my ass, but are going to sit on my funds for 3 whole fucking weeks?
Soon as I get my money back I'm switching over to something else. Total bullshit.
Cliffs:
1) Timewarner auto EFT bill goes on the fritz after 2 years
2) I get triple billed for the past 2 months and have to pay extra fees to have my service turned on
3) I find out about being triple billed and call to get money back. They say it will take 3 weeks to refund me.
4) BULL FUCKING SHIT!
Last edited:
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