Yeah not sure why we need yet another thread on this there's got to be 50 already.
I think a lot of the hype is that people aren't used to eating fairly plain burgers. Go most places now and the burgers are covered in all sorts of shit with all manner of sauce drizzled all over them. I know you can get a bunch of toppings at Five Guys, but it was normal straightforward stuff. It's more like a good home grilled burger and I think not a lot of people get that these days which is why some people like it so much.
I liked it, but it's definitely high priced, but I'd take it over most others, especially with the fries.
I think it also depends on the individual place, as there are some good ones and bad ones.
I don't find it good for the price, recently I had Smashburger for the 1st time. JEBUS it was good, it was pricey like Five Guys, but imho was on another level taste wise.
My experience is very different. The time I had Smashburger it was the worst burger, bar none, that I've had. Well not quite, there was one time ordered a burger at a mom and pop restaurant and there was blood all over the plate and bun because they barely cooked the damn thing (and then the idiots send it back out on the same plate and blood soaked bun after cooking it). But other than that Smashburger was the worst burger, even beating out a horrible burger I had at Applebee's (I know, I hate them too but some friends wanted to eat there for some stupid reason even though there's a Chili's a block away that is always better in every way). It was like bad fast food bad, was more like cheap shitty sausage patty. Fries were terrible too (ordered some special ones so can't say how their normal ones are). And on top of that it was heinously expensive. Might've just been a bad experience or something but I've been hesitant to try them again. Even looking at their site half the burgers look like they just scraped roadkill and cooked it, they don't form actual patties much. Really hate that as the patty will fall apart as you eat it and you'll get stringy gristle parts.