First time remote access help needed.

algae

Senior member
Oct 26, 2000
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So far I have gone through all the steps including enabling remote access on
my host pc, installing the client software on my other machine, and setting
up a VPN...which is configured with my host's ip address, which is static.
When I try to connect using my new VPN connection, I get a "no answer"
error.
Where do I go from here?
Tia for any help.
Gary
 

ScottMac

Moderator<br>Networking<br>Elite member
Mar 19, 2001
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Check that the modem manufacturer and model number is directly supported, then upgrade to the newest drivers form the manufacturer (and Microsoft).

The modem may not be in Auto-Answer mode. I believe when you enable "Allow other computers to connect to me" (or whatever) it should send the modem some setup commands.

If it's an external modem, your serial cable may not have the right connections, try a serial cable with all pins connected (straight through)...if it's a 9pin-to-25pin cable, it should have at least 8, preferably 9 conductors.

If you have any other modems, FAX, anything else hanging on the same phone line with your server, try removing them, they might be answering the phone before your computer.

Try bumping up the timeout value on the dialing machine, maybe it just takes a while to get through you phone system....

Good Luck

Scott
 

algae

Senior member
Oct 26, 2000
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Aw sorry....forgot to mention...the host pc is on a cable modem. What are the implications of that?
Thx


G.
 

ScottMac

Moderator<br>Networking<br>Elite member
Mar 19, 2001
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Does your VPN software/client know you're not on a modem?

Is there a firewall between you and the host you're trying to connect to? Which address are you aiming at; the external firewall, or the inside machie address?

C'mon...make it easy to answer without a zillion questions....What are you using, and how do you have it set up?

Gotta know...

Scott
 

algae

Senior member
Oct 26, 2000
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Thx Scott,
Yep there's a firewall on both ends. I'm trying to connect to the ip of the host...the one with the cable modem. Does the client know that the host is not a dial up?....don't know...I have to check tomorrow. In the meantime what do I do with the firewall?


G.
 

ScottMac

Moderator<br>Networking<br>Elite member
Mar 19, 2001
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Standard Disclaimer:

First of all, unless you have specific permission to remotely access the company's resources, don't do it, it's usually grounds for immediate dismissal, and it's usually a zero tolerance policy. It has to be, deal with it.

OK, well, from the origination side, you shouldn't need to do anything, unless you're running some kinds of proxy, usually not an issue other than you have to rememberwhat the "outside" / public address is, in case you have to allow traffic from that address through the destination's firewall (figure you'll have to, that's the norm).

The rest is gonna be fairly general, since you're being sparse with details.

From here out, when I say the origination address/source address, I'm talking the outside address of the source's firewall/NAT, the public address, the one everyone on the Internet would see if you had "Respong to PING" enabled on the outside of your firewall.

If the VPN terminates at the firewall, register the source address with the firewall VPN process, fill in the details as requested, make a note of the parameters (or get 'em from the admin) and make sure they match your client (like 3DES, DES, whatever encryption, handshake, etc. You're done.

If the VPN terminates inside the firewall: Find out what ports your VPN system uses (IPSEC stuff is usually 500, I think), set up the firewall to allow those ports from your source address to the VPN server...those ports only, only from your address to the VPN box's address.

Set up or get the parameters from the VPN box, make sure they match with the client (your home PC). Add the account to allow connection on the VPN box.

On your client (the source machine), aim your VPN at the external address of the firewall at work, that's the address that everyone on the Internet would see if you allowed PING response. The firewall should recognize your address, verify that it's an acceptable port from that address, then forward the packet to the VPN box.

The VPN box will also do authentication and authorization (usually), then do the handshake to set up the VPN tunnel . Your firewall on the source side MAY need to have a "hole" to allow traffic from the destination firewall's external IP using the correct port numbers (again, I believe it's port 500)...since some firewalls will allow established sessions to come back through, you may not have to open a hole on your side....if it's a tight firewall, you probably will have to....it depends.

Once the tunnel is established, the VPN box will give your source machine an internal address, and all traffic from your machine will pop up on the internal network with the newly issued (temporary, usually) address. Some boxes will route it out to the LAN, some will do a "default gateway" to an inside router, some will just dump you on some segment.....it depends.

The things to remember are: When something asks for an address, 99% of the time it needs the EXTERNAL address (the Internet Side) of the firewall/router/whatever.....You're dealing with firewalls, so you almost certainly have to "make a hole" through the firewall using the explicit addresses (source & destination) and port numbers (and probably TCP or UDP packets or both). The looser you are with those parameters, the more exposure and risk you run of some undesirable getting through.

You MUST EXACTLY match the parameters of the server-side and client side. The keys have to match. The tunnel names might have to match, the access groups probably/certainly have to match.

AGAIN: don't try this without permission. Talk to the firewall person/people, talk to the VPN person/people. If you're them, you need some training....it's not something you can get from a BBS system (or at least without a sh*tload of bleeding). If you're using the MS VPN system in Windows...be very, very careful...it's just barely "commercial grade," and I'd almost bet there's cracks posted far & wide on the hacker sites.


Good Luck

Scott
 

algae

Senior member
Oct 26, 2000
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Thanks Scott...also thanks for the heads up regarding the security issues...in this case however I AM the company:)....
Thx again.
G.