- Oct 3, 2002
- 729
- 0
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I've purchased tons of equiptment from newegg over the past 3 or 4 years for various people and computers. Everything has always been very good so I've continued to shop from them, even when their prices were slightly higher than other vendors.
About a month ago I purchased all the parts for a new computer and everything was fine except for a stick of 1gb corsair value ram. I requested an RMA, it was approved and I mailed it back to them. It took about a week after recieving it for them to acknowledge that the item was recieved. They say it will take about 2 business days to test the item and ship out a new one. This was 8 business days ago. I called today to see what the holdup is and the guy says they are testing the item and a new one will ship out in about 5-6 business days! I told him that I will be leaving for school early next week and wanted to know if I could change the address, the csr said they will not do that. He was very unhelpful and just seemed to not care about any problem I had or the rediculous amount of time this process is taking.
I have always been a fan of newegg up until this return fiasco which has been drawn out for over a month now. Now I dont know what to think of them. I'd heard people complain of newegg going downhill recently and now i think I understand why.
EDIT: My order shipped out yesterday finally. I CSR emailed me this morning and appologized for the extremely long turnaround. He said these things should not take this long and he has no idea why my order was so slow. Because my order has already shipped and the time has already passed, he offered me a 15 dollar credit to Newegg as a gesture. While I am disappointed in the long wait, it is nice to know that they do care about their customers concerns and make an effort to help them.
About a month ago I purchased all the parts for a new computer and everything was fine except for a stick of 1gb corsair value ram. I requested an RMA, it was approved and I mailed it back to them. It took about a week after recieving it for them to acknowledge that the item was recieved. They say it will take about 2 business days to test the item and ship out a new one. This was 8 business days ago. I called today to see what the holdup is and the guy says they are testing the item and a new one will ship out in about 5-6 business days! I told him that I will be leaving for school early next week and wanted to know if I could change the address, the csr said they will not do that. He was very unhelpful and just seemed to not care about any problem I had or the rediculous amount of time this process is taking.
I have always been a fan of newegg up until this return fiasco which has been drawn out for over a month now. Now I dont know what to think of them. I'd heard people complain of newegg going downhill recently and now i think I understand why.
EDIT: My order shipped out yesterday finally. I CSR emailed me this morning and appologized for the extremely long turnaround. He said these things should not take this long and he has no idea why my order was so slow. Because my order has already shipped and the time has already passed, he offered me a 15 dollar credit to Newegg as a gesture. While I am disappointed in the long wait, it is nice to know that they do care about their customers concerns and make an effort to help them.