A few months ago, I was canned by my employer who where I work for nearly 2 years.
I was fired because I got into an argument with my boss about the company's policy towards customer service had become total crap. I worked in the customer support department and assisted customers when they had problems with their accounts (we were a data hosting company).
Over a period of time I got sick and tried of having to clean up the mess caused by careless system administrators and the lame @$$ excuses we'd have to try and sell the customer. The I/T department would perform server upgrades without tell anyone. Not even those of us on the front line dealing with the customer. The majority of the time these upgrades or changes would happen during prime business hours and would affect customer's email service and the functionality of the web sites they hosted with us. On a number of occasions, an upgrade would fail, a roll back would be preformed and the roll back destroyed all data. Now in a perfect world that wouldn't be all that bad because all one would have to do is restore the backup that was made prior to any server upgrade, however the I/T department had the sense upgrades of that nature were below them and not necessary. Of course when the customers would call in upset as hell the companies official response was to refer to the terms of server citing the part where is says the customer is responsible to maintain backups of all data uploaded onto the servers.
I found this unacceptable because 1) as a matter of basic I/T principles backups are to be made before any major changes to the server. 2) NO ONE was ever notified that such upgrades were going to be made. I think had the customers been informed they would have taken the necessary steps to secure their data, but as a matter of policy the company did not notify customers.
Now since I was fired from this company, I went independent doing small jobs here and there, nothing which required a previous employment or reference check. I have even done a few jobs thru a few temp agencies, but the only checks they did were criminal background. They never asked me why I left this employer.
Anyways, how should I go about explaining why I was fired when asked during an interview without blowing my chances for the position?
I was fired because I got into an argument with my boss about the company's policy towards customer service had become total crap. I worked in the customer support department and assisted customers when they had problems with their accounts (we were a data hosting company).
Over a period of time I got sick and tried of having to clean up the mess caused by careless system administrators and the lame @$$ excuses we'd have to try and sell the customer. The I/T department would perform server upgrades without tell anyone. Not even those of us on the front line dealing with the customer. The majority of the time these upgrades or changes would happen during prime business hours and would affect customer's email service and the functionality of the web sites they hosted with us. On a number of occasions, an upgrade would fail, a roll back would be preformed and the roll back destroyed all data. Now in a perfect world that wouldn't be all that bad because all one would have to do is restore the backup that was made prior to any server upgrade, however the I/T department had the sense upgrades of that nature were below them and not necessary. Of course when the customers would call in upset as hell the companies official response was to refer to the terms of server citing the part where is says the customer is responsible to maintain backups of all data uploaded onto the servers.
I found this unacceptable because 1) as a matter of basic I/T principles backups are to be made before any major changes to the server. 2) NO ONE was ever notified that such upgrades were going to be made. I think had the customers been informed they would have taken the necessary steps to secure their data, but as a matter of policy the company did not notify customers.
Now since I was fired from this company, I went independent doing small jobs here and there, nothing which required a previous employment or reference check. I have even done a few jobs thru a few temp agencies, but the only checks they did were criminal background. They never asked me why I left this employer.
Anyways, how should I go about explaining why I was fired when asked during an interview without blowing my chances for the position?
