FedEx Question

[Cares]

So I ordered a Thermalright XP-120 from MonarchComputer and it was out of stock. So they finally get it in stock and send it to my apartment. Problem is, I'm on spring break and no one is there to sign for it. I'm looking at the tracking and they attempted delivery 3 times already. So, my question is, what do they do with the package? Do they just hold it and I have to pick it up? The FedEx storage is pretty far from where I am, and I don't have a car. Or is it possible to call them and tell them its okay to send now? Anyone have any experience with this?

 

[TazExprez]

I think they send it back to the company, but I am not sure.

 

[Anonemous]

Originally posted by: TazExprez
I think they send it back to the company, but I am not sure.

Yup. 3 tries and it goes back.

 

[Cares]

So, what happens to me? Do I have to pay for the shipping again or what?

 

[mshan]

Call them and ask them to hold it at their service facility and tell them you will pick it up when you return.

EDIT: just saw that you don't have a car. One of your friends must have a car?

 

[tata]

Originally posted by: mshan
Call them and ask them to hold it at their service facility and tell them you will pick it up when you return.

EDIT: just saw that you don't have a car. One of your friends must have a car?

Will fedex charge additional fee for store ?

 

[jackschmittusa]

No storage fee. They should have left a notice of attempted delivery with a place to sign, authorizing delivery the next day if you are not there.

 

[tata]

thanks

 

[Cares]

I'm basically out of town from my apartment. Should I try calling them tomorrow and ask them to deliver the package on Monday when I'm actually there?

Or will they not do that?

 

[Icopoli]

1-800-463-3339

I think it's option 4 or something for customer service, or if you get lost in the prompts, call 800-257-0109, at the voice prompt, say CAFE, then ask the rep if they can transfer you right to customer service. Give them the door tag number/tracking number, they can reschedule a drop-off, or tell you where to go pick it up.

I do FedEx Tech Tier 2, if you guys have any problems with FedEx, let me know, I'll fix it.

Edit: Tech department hours are 0700-2400 CST, Customer Service is 24/7

 

[corkyg]

Originally posted by: Icopoli
1-800-463-3339

I think it's option 4 or something for customer service, or if you get lost in the prompts, call 800-257-0109, at the voice prompt, say CAFE, then ask the rep if they can transfer you right to customer service. Give them the door tag number/tracking number, they can reschedule a drop-off, or tell you where to go pick it up.

I do FedEx Tech Tier 2, if you guys have any problems with FedEx, let me know, I'll fix it.

Edit: Tech department hours are 0700-2400 CST, Customer Service is 24/7

Thanks for that tip. I just finished calling FedEx, and it is not easy because nothing in the automated system related to what I wanted to report.

A package was sent to me and it was delivered to the wrong address (next street over.) Fortunately, it was a good neighbor who knew me and called me to say he had my package. I drove over and picked it up. Nothing lost - no harm. But I wanted to report the error to prevent it from happening again.

I get many FedEx shipments, and in 14 years, this is the first time it has happened.

 

[Cares]

I just got off the phone with FedEx. They basically told me that they could make a request to resend the package but there are no guarantees after they tried 3 times. So hopefully I'll be getting my package and not MonarchComputer.

Anyone know how it would work if Monarch got the package back? Would they send it again for free or charge me shipping or what?

 

[Icopoli]

Being monarch, they'll charge you again for shipping. Curious, what did they charge you and using what service?

 

[MaverickBP]

monarch doesnt allow fedex to drop off at managers office for apts....trust me its happened to me..and just happened to me today..although this time from newegg

 

[necine]

I love fedex just because they leave the authorization of delivery. It's great.