FedEx or UPS? I'm shipping some LCD monitors

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WhiteWonder

Diamond Member
Feb 22, 2001
3,168
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i would take it myself.......... but then again, i don't trust anyone.......
how can one trust, in bat country....
 

goog40

Diamond Member
Mar 16, 2000
4,198
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Fedex is actually cheaper, at least for sending it from coast to coast for me. And you don't have to be a business to ship Fedex ground, and their ground service is faster(5 business days across the country versus UPS's ~7 business days in my experience). All the packages I've received from Fedex have been in good condition, whereas most packages from UPS are pretty beat up(dents, rips, tears).
 
Apr 5, 2000
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<< Ok Tripple Shot, don't be so ignorant. FedEx employees "care about your package and its condition"? Man, that is the dumbest thing I've heard all day. What, you think FedEx employees cushion each package with pillows? HAHAHAHA that is laughable. Believe it or not, FedEx and UPS package handlers are there to move packages quickly.

Quick question, does anyone know which shipper Dell Computer uses? That's right, UPS! I hear Dell ships out a lot of computer monitors daily too...

Also Triple Shot, I'll be laughing when you lose your lawsuit against UPS. Maybe next time you should package your goods decently. Paying the extra 70 cents for insurance doesn't give you the right to be careless.

That's ok, UPS has plenty of customers. UPS doesn't need punks like you with your BS lawsuits and horrible horrible spelling. By the way, did you know that UPS is the largest package-delivery company in the US and continues to gain market share from FedEx?
>>



First off you didn't even SPELL his name right.

Second off - why is there 20 votes for FedEx and 2 votes for UPS? FedEx has to have done something right and UPS something wrong for that to happen.

Third - that insurance doesn't cover crap. 9 out of the 10 package insurance claims we've had to given to customers who shipped stuff through our UPS Shipping Center had their insurance claims rejected because of "insufficient packaging" - UPS says you have to make the package bomb proof in order to have the insurance claim cover damage to goods. (I've been told that from the UPS drivers who pick up packages and supervisors I've talked to)

Fourth - I've worked for UPS putting packages into trailers. Do you like 120 lb 35" mud boggers thrown on your packages? I think not. Do you like your stuff thrown down chutes, through trailers? I think not either. UPS treats packages like crap - I've had personal experience.

Fifth - I've visited both the FedEx HQ in Germantown, TN and the FedEx hub in Memphis, TN right next to the airport because my aunt is an accountant there - I have yet to see the package abuse I've seen at UPS there, although I admit I didn't spend that much time there, but from what I saw they didn't mistreat packages.

I'd give another vote for FedEx.
 

Jerboy

Banned
Oct 27, 2001
5,190
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<< I'm shipping 2 lcd monitors....

which is better.....fedex or UPS?

also, which is cheaper too? :)

i'm also shipping something overnite as well -- which is cheaper?

thx for your help guys

oh ya -- is fedex open today??!
>>




FedEx!!!

Take pictures of the content before shipping out for insurance purpose.

There was a post about UPS horror story a few month ago. His computers(one Mac) looked like hell despite it was packed real well. The box was torn apart and all. He says UPS didn't pay anything and their excuse was poor packing.


In order to be considered well packed by UPS, you have to pack it in some fiber glass reinforced high strengh steel box that has passed a strengh test and is certified for transporting radioactive material.

 

Croton

Banned
Jan 18, 2000
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ahh..
now i have to find boxes to double pack my lcd's.

another question:

the lcd's are going to the same person. is it better for me to put them in one big ass box, or to ship them seperately? the lcd monitor boxes are different sizes......


thx for all the input guys. :)

ning
 

db

Lifer
Dec 6, 1999
10,575
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Definately FedEx.
UPS management treats their employees like sh!t and that's reflected in their end-product.
 

db

Lifer
Dec 6, 1999
10,575
292
126
The fewer peices the less chance of one getting lost/screwed up.
 

HappyFace

Diamond Member
Nov 2, 1999
6,265
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<< ahh..
now i have to find boxes to double pack my lcd's.

another question:

the lcd's are going to the same person. is it better for me to put them in one big ass box, or to ship them seperately? the lcd monitor boxes are different sizes......


thx for all the input guys. :)

ning
>>

If you seperate each LCD box within a much larger box, and then surround it with soft filler such as foam or packing peanuts, you should be just fine. Fedex will make you pay a surcharge if the box is over a certain size. Call them up (800) 463-3339 or check the website for more information on their fees. Depending on how many monitors you have, it may be cheaper to send in two or three large box rather then one humongous box. They may not even accept boxes that are longer and/or wider then their specified limit.
 

yodayoda

Platinum Member
Jan 8, 2001
2,958
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PowerMac4Ever = UPS exec

go FedEx Ground or FedEx Home Delivery. very impressive, very cheap, and good to deal with. for instance, if you are not home when they try to deliver, UPS makes you wait for 3 failed attempts before you can retrieve it from their warehouse. for fedex, you just go that night after that delivery person makes their rounds and you can get it. UPS sucks big donkey balls.
 

Zorba

Lifer
Oct 22, 1999
15,613
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FedEx



<< The reason being that I'm pretty sure you have to be a business customer with a FedEx acct # in order to ship through FedEx Ground. >>



I have shipped FedEx ground many times, without a being a business customer.


Swanny: They probably aren't allowed to open your door like that, even if you tell them too. UPS always leaves stuff sitting around outside, no what it is or who it is from.
 

PsychoAndy

Lifer
Dec 31, 2000
10,735
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I'n just like to share my .02. I have shipped stuff near, far, heavy, light, big, small, cheap, expensive.

Here have been my experiences:

FedEx. Used them one time. The rep working the counter failed to give me customs paperwork for a shipment to canada. He also didnt give me a COD tag. He also didnt tell me about how the fee schedule works. He also didnt know "how to bill this package to my account". In my experience SHIPPING with FedEx, I hate having to deal with them, due to the lack of intellect (sp?) that work there. However, FedEx DELIVERS stuff to me all the time. They never leave anything out in the rain, and they always get a signature. When I'm not here, they redeliver.

USPS: Used them enough to a point where I'm on a first name basis with everyone who works there. Did several hundred packages, Express, Priority, etc...
Had a damage claim on one (out of 300 somehting that month). Had a loss on an Express to Canada. Found package after a week, delivered several days later.

UPS: Use them as much as possible. Ground service is the cheapest, and gets most of my stuff there on time. I did 135 packages this month with them. I have never had to file a damage claim. I'm in the process of filing my first loss claim (the streak has ended, they lost 3 packages, 2.3% of my monthly package volume). They lost a digital camera once before. Called me back the same day, shipped to the customer withinn 2 business days. All was well. They havent totaled any of my stuff yet, so I'm very happy with them. The rates are the cheapest in the business (last time I checked, but since my stuff is mostly commercial and I round down on the weight, they are for me).

BTW croton. Bigger boxes=bigger chance at damage. Ship them in individual peices. The big boxes hit the truck first, and everything gets stacked on top of them. I would use the existing LCD boxes and slap a ship label on it. Insure it for an ungodly amount, and if they still manage to break it, they deserve to pay out.
 

DoOLiE11

Platinum Member
Dec 4, 2000
2,727
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another vote for fedex

cant ever go wrong with them

jsut a bit more expensive but well worth it
 

Darein

Platinum Member
Nov 14, 2000
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I always ship Fed Ex because they have never broken anything of mine and are pretty fast between Hawaii and Seattle.
 

brisco

Senior member
Apr 17, 2001
420
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Allow me to break the TREND........UPS. Fedex is good but pricy. UPS is good but not as pricy. Damaged shipments 99.9% of the time have NOTHING to do with carrier and EVERYTHING with how you packed it.
 

FriedToast

Golden Member
Apr 4, 2001
1,252
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Those of you who've spoken out on packing well have hit the nail on the head. Those of you that complain non-stop about the problems apparently don't know how to pack well. Flame me. Scream. Yell. It's my job. I do damage claims and I rarely find that the shipper is at fault. That's in my own personal experience. But in 3+ years, I've allowed probably 5-6 claims. All others were denied. The moronic things I see done would make most sensible peoples' heads spin. Pack it right. I don't care WHO you use. It doesn't matter, IMO. The packages get treated the same. There's only so many ways you can transport millions of packages a day efficiently. So don't *assume* that you're packing something correctly. Find out first. Once you know, then you're not going to have the problems that you might be having now. I see damages all the time and they're STUPID mistakes. Mistakes that never should've happened. And most of them come from affiliated shipping outlets who, from what I have seen, aren't very selective in making sure every package is properly packed. So yes, Raging, your 9/10 ratio is probably correct. But if they were packed correctly, it'd be more like 1/2000. You might think that's outrageous. It's not. We don't live in a fantasy world. It's facts.

Rallispec, you are right on target. Double box your LCDs. Separately. You might want to try a local Sears. They might have some extra boxes (that are usually of good quality). Don't get a weak box, either. Use sturdy boxes. You could slap addresses on the LCD boxes, but why take the chance? And when I say double-box, I mean do it correctly: have about 2" of padding ALL the way around the original box. Don't just fit the LCD box into another one. That's just silly.

Gogeeta & Murphy, I know you meant well, but you were incorrect. Tenchim is 100% correct when he said NOT to use paper wrap. That is BAD BAD BAD. There is not one instance where paper wrap is good. None. I cannot stress this enough. DO NOT *EVER* USE PAPER WRAPPING ON A PACKAGE.

Russ, Yes! If people would learn how to package things properly, there would be a lot less whining and crying on AT and in general. I fight with people daily about their packing. They argue with me. It's my job to get it to where it's going in one piece. I'll try to get them to pack it better, but they'll get irate. So I don't have sympathy for any whiners with attitudes. If you want me to help, I'll do whatever I can to get your package where it's going. But if you think you know how to pack better than me and I don't like your packing job? Take it somewhere else. Let them deal with your headache.

And ev'one should listen to Jerboy. Take pics. 'Nuff said on that.

I have to LOL @ Yoda... FedEx Ground may be impressive to him, but the FedEx guy that delivers to me isn't even impressed with the Ground service yet. Apparently there are more problems with them that you might not realize. I'm just passing along what I was told- I get along great with the FedEx guys here. They are more laid back than the UPS drivers. Why? Because they have MUCH less to do. I know. I talk to them. I see them daily. I've been in their trucks. It's not a secret. I'm friends w/ the USPS people, too. We're all doing the same job.

Oh, and btw, Yoda- UPS does not require you to wait for 3 attempts to pick your package up. That's silly. Maybe you have a problem with your particular center or your particular driver, but that's not how it is. If someone comes in and wants their package, I take down their info and call them when that driver returns to the building. I'm not sure all centers work that way, but have you tried? And as far as I'm concerned, I'd rather have UPS attempt to deliver to me 3 times versus FedEx's one attempt. I don't want to have to drive 50 miles to pick up a package that I paid to be delivered.

PsychoAndy- One nit to pick. You mentioned insuring a package for an ungodly amount and then thinking that the company deserved to pay if the package was damaged. Well, that's not how it works. Insure it for what it's worth to replace. And have proof of what it's worth. If you insure it for more than it's worth, you're wasting your money. And the only way to make sure that your claim is going to be paid is by packing it properly (and having proof, like pics, to back you up).

So, Croton, my suggestion would be to double-box them, packing them with 2" of packing all the way around inside, having an extra address label on the inside, and having one clear address label on the outer box. Make sure there are NO other addresses or scan bars on the outer box. That causes more trouble than you'd care to believe. Prevention is a good thing.

And don't use paper wrap. Hopefully I mentioned that.
 

Croton

Banned
Jan 18, 2000
5,030
0
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yeah i make sure my stuff is always packaged perfectly.

i just have to find big boxes to double box these bad boys....................

 

Krakerjak

Senior member
Jul 23, 2001
767
0
0
I'm not gonna vote for anyone but i'll tell about a problem i had with UPS.

I purchased a guitar amplifier on anandtech a couple weeks ago. (note: it was a Crate amplifier VERY sturdy, comparable to a plain wooden box with a speaker inside it).

Now, the packaging wasnt A+ but i mean this isn't an LCD monitor, it's a "wooden box". I CAN say that UPS has prompt shipping and are very good about making sure that the package gets to the intended customer. They also have an excellent tracking system. Anyway, the amp arrived broken, on one side of the amp the wood was cracked in half and the whole amp was warped. Even the screws holding it together were pulled out of the wood on the opposite side.
It was insured for the amount paid for the amp, and i did file a damage claim. A UPS driver is supposed to come by this week to inspect the package and decide if UPS was really at fault but i can't imagine UPS denying the damage claim....i'd kill the man before he left my house.

The amp still works, although, it rattles a bit since everything was knocked loose.

About the driver coming THIS week. The packege arrived 11 days ago and I made the damage claim the day i got the package. The operator , in all her stupidity, made the claim out as a lost package claim and for a full week had UPS looking for my package that i already had. A week later after i cleared that error up they should be coming to check the amp out....In the end i had a shi++y time with UPS but if i do come out with the insured amount i end up with a broken amp with almost no resale value and my money back.

.........but OHHHHHHHHHHHHHHH WAIT you can't forget about BROKERAGE FEES $80 can!!
thats crap!!!1
They charge 25% the insured amount and you cant forget the $25 customs a$$ raped off me.

..................so yeah, go with UPS if you want