herkulease
Diamond Member
Grr I'm am hating fedex more and more.
I was supposed to get my package from new egg today. its an epson 4870 scanner. Its shipped to our office so someone would be there to sign for it. I personally don't know the last names of every employee working there. so I figured it was signed for by one of the employees. Low and behold when I stop by our office the package ain't there. No one signed for it.
Checked signature proof, Fedex delievered to the wrong addy. Called up fedex to see if its newegg error in print wrong label or not. finds out the address was printed correctly but shipped the wrong place. It took the rep almost a good minute to figure out the error.
our address is 2593 ste #5, they deliever to 2435 ste #30. Same street.
How can the driver not notice. do they just blindly scan packages without looking? the place they delievered to was a cell phone shop. Newegg prints the label with our office name on them also.
Now I have to go the address and ask them to give me my package. Fedex won't start their process till monday. which is finding the driver, get the driver to retake package then deliever it to me. My guess 2-3 business days.
On a previous order a driver claimed they couldn't find the huge medical office building. Yet UPS, DHL, and another Fedex driver has been able to find our office perfectly fine. Customer service 1st claim they leave a note saying its the correct address package will go out next day. Next day nothing. rep #2 then tells me we don't kow if its a residence or a business.
Now who should I bitch too. monday I will call newegg and let them know my issue. I am for sure refusing to deal with any possible damage as none of our people signed for it. Anyone think newegg will go the extra mile and replace my scanner if there's damage and they deal with fedex on damage claims.
I was supposed to get my package from new egg today. its an epson 4870 scanner. Its shipped to our office so someone would be there to sign for it. I personally don't know the last names of every employee working there. so I figured it was signed for by one of the employees. Low and behold when I stop by our office the package ain't there. No one signed for it.
Checked signature proof, Fedex delievered to the wrong addy. Called up fedex to see if its newegg error in print wrong label or not. finds out the address was printed correctly but shipped the wrong place. It took the rep almost a good minute to figure out the error.
our address is 2593 ste #5, they deliever to 2435 ste #30. Same street.
How can the driver not notice. do they just blindly scan packages without looking? the place they delievered to was a cell phone shop. Newegg prints the label with our office name on them also.
Now I have to go the address and ask them to give me my package. Fedex won't start their process till monday. which is finding the driver, get the driver to retake package then deliever it to me. My guess 2-3 business days.
On a previous order a driver claimed they couldn't find the huge medical office building. Yet UPS, DHL, and another Fedex driver has been able to find our office perfectly fine. Customer service 1st claim they leave a note saying its the correct address package will go out next day. Next day nothing. rep #2 then tells me we don't kow if its a residence or a business.
Now who should I bitch too. monday I will call newegg and let them know my issue. I am for sure refusing to deal with any possible damage as none of our people signed for it. Anyone think newegg will go the extra mile and replace my scanner if there's damage and they deal with fedex on damage claims.
