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Faulty PSU and Newegg

1) Log into your account at Newegg.com

2) click on "Go to my account"

3) click "Return Item (RMA)"
 
I dunno, email them and ask if it's OK. Or take it up with OCZ's customer-service people, maybe they'll RMA it directly for you.
 
Originally posted by: misanthropy
Is this going to be a big hassel?
Click to expand...

Yeah. They generally require you to beat them in a UT2004 Capture-The-Flag match before they'll let you have an RMA. If you lose, you can challenge them to a best-of-3, but that's about it. Do you know some good UT players who can team up to help you?













😉

(srsly, how would *I* know if it's going to be a big hassle? email them! 😀)
 
This isnt the first time Ive had trouble with it. It is defective. I never bought a warranty, I don't think, off the newegg website directly from the manufacturer so Im doubting now that I can even get my money back or a replacement.
 
Newegg says it has a 3-year manufacturer's warranty, so you ought to be OK. It's a drag to have your system down while you wait for the replacement, though 🙁
 
Originally posted by: misanthropy
What information will I need to do it?
Click to expand...

Print out the Newegg invoice as your proof of purchase. That'll show you're the original owner, and the date of purchase. Since it has a 3-year warranty and they haven't made them for that long, it's pretty clear it's under warranty, right? :thumbsup: These companies will often be extra-nice about warranty claims in order to generate some positive PR, so just call or email them and let them know what's up.

 
NewEgg is very good about RMAs, if you have ANY issues contact their service people directly I'm sure they'll do anything in their authority to ensure it's a good experience. Then again, I was pretty decent at UT2k4 back in the day so perhaps my reputation cowered them into granting me an easy RMA the one time I had to do it...
 
Taken directly from the "Returns and Rebates" link on NewEgg's page for that power supply:
Return Policies
This item is covered by Newegg.com's Standard Return Policy.

Return for refund within: 30 days
Return for replacement within: 1 year
Click to expand...

Instead of wasting time arguing with people that are trying to help you here, just contact NewEgg's RMA department and get the power supply replaced.
 
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