explorer.exe keeps crashing

[Goodintentions2]

Hi, i purchased a Asus n53s laptop a couple of days ago and since today when i downloaded some stuff every time i open up my downloads folder or c drive in my computer the explorer.exe crashes and restarts. I cant get into these folders which is very frustrating and even more so that ive barely had the laptop 2 days and its already got problems! (Knew i should of gone with mac

). Ive tried right clicking on Cdrive and selecting properties to check the drive but the explorer.exe just restarts everytime i do too. I running windows 7.

Anyways here is the event log and if anyone could help me it would be much appreciated, many thanks!

Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xe78
Faulting application start time: 0x01cc8ab999ffc177
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 77dbf2b5-f6ad-11e0-8205-74f06df211e5

 

[discerning]

That usually points to a program or driver that is conflicting with something. What software and hardware have you added since purchasing your laptop?

 

[wsaenotsock]

did you install any new hardware or drivers? If no, then there's probably a process that is conflicting with explorer (may be legitimate or something malicious). Chances are it's because of something you installed.

If you start system in safe mode, you can disable all unessential boot items from running msconfig, and also run virus/malware scan.

 

[Thesium]

Had the same problem with this model. In my case, the cure was to uninstall "asus web storage". This program is deeply integrated with explorer.exe, so it cause some trouble. Maybe some update of this program can help to, but i didn't use it, so i just uninstalled it.

 

[Motorheader]

Does the same thing happen if you start in safe mode?