Dear Cox @ Home customer:
Recently, you were informed that our high-speed Internet partner - Excite @
Home - filed for Chapter 11 Bankruptcy protection. We recognize that this
situation may have caused you some concern about the future of your service.
Rest assured, we are taking all the necessary steps to provide continued reliable
high-speed Internet service to our customers ? now and in the future.
We are deeply committed to providing you with a quality high-speed Internet
service. For several months, we have been hard at work creating a new Cox-
managed network to better serve you. There are many benefits to directly
managing our own network, such as:
* Easier, more streamlined customer service experience.
* Enhanced network performance.
* Ability to bring you the latest in cutting-edge technology and product
features.
In the weeks ahead, we'll continue to keep you informed and share more details
of our exciting plans. For more information, please visit
www.cox.com/moreinfo
We thank you for being a valued Cox customer.
Sincerely,
Cox Communications